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Bettina
tagDiv Staff

Hello @ladlabaloch!

AMP is faster and works better only with Mobile Theme plugin. If you’ll use Mobile theme plugin, then you can not edit the pages with TagDiv Composer.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme. The same thing for AMP plugin too.
If you really want to change the way it’s working and looking, then this will require custom work which is not covered by the support team.

Thank you!

Anamaria
tagDiv Staff

Hello,

To have the automatic updates option, you had to have version 10.3.1 and from version 10.3.2 you could use this option -> https://tagdiv.com/introduction-to-newspaper-theme-automatic-updates/
Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagdiv Standard Pack, tagdiv Composer.

Thank you!

sevengamer
tagDiv Member

Hello Bettina,

I have deactivated all plugins. Starting with the caching plugin until last but not least the tagDiv plugins. After deactivating the tagDiv Composer the image has changed to “fullscreen”. Before that there is no change.

In addition, I noticed that it is mainly the posts are affected which are displayed on the home page and in the mega menu.

If one calls these, the pictures are small. If I open an article from a category, a keyword or from the back pages of the mega menu, the image is initially large. If the page is then refreshed or called up again, the image is displayed smaller again.

Any ideas?

Anamaria
tagDiv Staff

Hi,

I think you use WP Bakery.
So, I gladly recommend you to shift from WPBakery to Composer, because WPBakery conflicts with our page builder. Please check our guide to know how to shift from WPBakery to Composer: https://www.screencast.com/t/6xLVMmlsY; https://www.screencast.com/t/zWHrRmK1LQC ; https://www.screencast.com/t/vuFdT9Stx; https://www.screencast.com/t/DWbSf3qj ; https://www.screencast.com/t/QuHyGccTK71v

Thank you!

Bettina
tagDiv Staff

Hello @infoitmanoj!

If you edit your post with the TagDiv Composer and when you click the image you’ll see the Single Post BG Featured Image element in the left side. So, please add a new element called Single Post Featured Image and delete the previous one. Save and view the post.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please copy the style from a bock and paste it for all blocks https://i.imgur.com/6BzFHft.png with right click.

Thank you!

lazenia
tagDiv Member

I see that another user also has this problem.
I have deactivated and uninstalled tagdiv composer and cloud libary and delete it.
After I reinstalled them I still get the same error.

Bettina
tagDiv Staff

Hello @zgdk2273!

Add a new row element in the content of your website when you edit the homepage with the TagDiv Composer.
You can achieve this effect with a sticky row, sticky position: bottom. These settings can be seen if you click on the row, General tab: https://prnt.sc/nEQwsZBRKSv7
In this row, you can add the ad box element to add the ad.

Thank you!

Bettina
tagDiv Staff

Hello @denya!

If you edit a mobile page with the TagDiv Composer, then you can see the mobile header or footer in the Website Manager.
You can see all the menus in the Dashboard -> Appearance -> Menus.
Abut drafts, I will add this issue in our improvement list.

Thank you for understanding!

Calin
tagDiv Staff

Hi,
Yes, that can be disable by editing the page using tagDiv Composer and selecting that column -> https://tagdiv.com/multiple-sticky-sidebars/
I hope this will help you!

Anamaria
tagDiv Staff

Hello,

To save the element you need to use right-click, sorry I forgot to specify this.

Thank you!

Bettina
tagDiv Staff

Hello Atul!

Please edit the page with the TagDiv Composer and delete the elements or you can check in the theme panel if the ads are not setup there ( Theme panel -> ADS).

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

I saw that you also use WP Bakery and it is in conflict with tagDiv Composer/tagDiv Cloud Library.
So, I gladly recommend you to shift from WPBakery to Composer, because WPBakery conflicts with our page builder. Please check our guide to know how to shift from WPBakery to Composer: https://www.screencast.com/t/6xLVMmlsY; https://www.screencast.com/t/zWHrRmK1LQC ; https://www.screencast.com/t/vuFdT9Stx; https://www.screencast.com/t/DWbSf3qj ; https://www.screencast.com/t/QuHyGccTK71v
We recommend using cloud/PRO templates to have the possibility to edit them with the tagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Anamaria
tagDiv Staff

Hello,

If the posts are not displayed, then, please edit with tagDiv Composer, select the block and let the offset field empty with no space, no value and see the results: https://www.screencast.com/t/peVbVmUDE. For more information about the offset features, please check this tutorial: https://forum.tagdiv.com/offset-feature/.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ by replacing the old theme with the new one (replace not overwrite), in case there are custom changes in the theme files, those will be lost. Also, please do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer, tagDiv Social Counter, etc.

Let me know the results!

Thank you!

Mosaki2
Participant
#0

Hello,

I’m having an issue with the share icon in just one post. If you look at the post in the url, https://theyflyblog.com/2022/03/30000-downloads-on-spotify-and-blocked-on-facebook/, the share icon at the bottom of the article is showing twice. The extra icon is just an empty box. I tried to use tagDiv composer to edit that page, but it tells me:

“Errors at columns elements: 9(models) : 10(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”

All my posts use the same template, but it only appears in that one post. Can you tell me how to fix it?

Thanks.

FKnews
Participant
#0

Hello

I got this error when update theme to version 11.4.2

https://ibb.co/vw06mtP
https://ibb.co/tPQgzQm

Anamaria
tagDiv Staff

Hello,

Disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook account again -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Anamaria
tagDiv Staff

Hi,

For logo size for desktop we recommend using is 272 x 90px, and for mobile 140 x 48px, but the logo can be edited with tagDiv Composer and you can set the logo size => https://www.screencast.com/t/Q49YDqYM -> https://www.screencast.com/t/8xupUNEjSS3https://i.imgur.com/hAU7jre.png -> https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

jk-2
Participant
#0

I installed the theme ‘THE RIMONT’ with default content. But, the Homepage’s News Duplicates in different columns is not desirable.
Capture

I know that I can use the Post ID filter in homepage edit with TagDiv Composer to avoid the above situation.
But is there any smart way to avoid duplicates instead of manual setting the filter?

Anamaria
tagDiv Staff

Hello,

Please make sure you have the tagDiv plugins activated (composer, cloud library).
I can’t checked your website https://i.imgur.com/Vao8OFh.png

Thank you!

Bettina
tagDiv Staff

Hello @mgiannelis!

This is a known issue while you are using the TagDiv Composer and this option can interfere over our builder and block some js scripts. We recommend you to disable the Rocket Loader.

Thank you!

Anamaria
tagDiv Staff

Hello,

Usually, you can edit with tagDiv Composer and you can change the fonts like in this video -> https://www.youtube.com/watch?v=jQvA64uTLkI -> https://forum.tagdiv.com/font-customization/

Thank you!

Calin
tagDiv Staff

Hi,
For the moment the theme does not have all the elements RTL, but soon there will be a theme update with some fix for this, and will include some new demos in RTL.
Right now there are 2 solutions. You keep the WordPress in English and you adjust only the layout in RTL using the tagDiv Composer so in this way everything will work correctly, or solution 2, set the WordPress in a RTL language, this will set the backend and frontend in RTL, but some options will not feet until the coming theme update.
If there is something that we can do to help, let us know and we’ll try our best!
Thank you!

Calin
tagDiv Staff

Hi,
The ads can be set using tagDiv Composer on cloud templates and using the theme panel for standard template. Also if you are using the mobile theme plugin theme on this one can be set only from the theme panel -> https://i.imgur.com/83AhsC5.png
-> https://forum.tagdiv.com/ads-adsense-overview/
-> https://forum.tagdiv.com/article-ads/
Thank you!

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