Search Results for 'install'

Hello andre.schetino,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Also, if your problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello how,

I have inspected your website and I saw that you are using an older version of the theme, like as Newspaper 6.6.1. Please keep in mind that our theme has changed a lot until now and if you will have to bring best results you will have to update your theme to the latest version of it (Newspaper 7.4) with come bundled with the latest version of required plugins which is Social Counter 4.1 and Visual Composer 4.12.1. Try to update your theme via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ , clear all your caches, purge CDN files if you are using the CDN system and check the results. Please keep in mind that our theme is continuously developing and you will have to keep up the theme updatings to bring best results in theme. This type of issue has been resolved in our new updates. Please update your theme.

Thanks for your understanding!

Hello Castle Yen,

I have inspected your source page and I notice that your Google Analytics code appears twice, as you can see here -> http://screencast.com/t/NJW1ImLtJ3 First of all, please notice that by default, our theme insert the Google Analytics code in theme head and not in body. Do you have manually added that code in another part of the theme, like as in header.php? Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out any conflicting plugins.

Thanks for your understanding!

Hello vexteo,

Please ensure that you are using the latest version of the theme which should have installed via FTP because this is the surest method in this regard. If you are using some untested plugins, please try to disable all of them, leave just Visual Composer (version 4.12.1) to active and install only the plugins that come bundled with our theme and rule out any conflicting plugins. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page and also, provide there the link to this topic so we can easily identify you.

Thanks for the message!

Hello tojoalex1,

I have inspected your website and I saw that you have some problem with the mobile theme. There was a conflict between mobile theme plugin and SEO By Yoast. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.

Thanks for the message!

Hi,

If you use seo yoast, this could be the problem as there is a conflict between the mobile theme and seo yoast. Please delete your mobile theme version and install this one:
http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip

Thanks.

Hello SirBabak,

Please make sure that you have correctly made you theme update to the latest version of the theme which is Newspaper 7.4. Also, try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out any conflicting plugins. For more information about this regard, please consult our documentation here -> https://forum.tagdiv.com/install-via-ftp/
Also, if your problem is still there, please provide more detail about this error and you can provide it all of this so we can further inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello DonLevit,

Please ensure that you are using the latest version of the theme (Newspaper 7.4) and also, make sure that you use the right install for Social Counter plugin which come bundled with the latest version of the theme and which is Social Counter 4.1. The plugin can be installed from Premium plugin section, like this -> http://screencast.com/t/7aqXa8lJ Until to install from here, please ensure that you have deleted from Plugin section, like this -> http://screencast.com/t/mR2LZffPw

Hope this helps!

Thanks for the message!

Hello tecmoc,

I have inspected your website and I saw that you are using an older version of the theme, like as Newspaper 6.6.5. Please keep in mind that our theme has changed a lot until now and if you will have to bring best results you will have to update your theme to the latest version of it (Newspaper 7.4) with come bundled with the latest version of required plugins which is Social Counter 4.1 and Visual Composer 4.12.1. Try to update your theme via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ , clear all your caches, purge CDN files if you are using the CDN system and check the results. Please keep in mind that our theme is continuously developing and you will have to keep up the theme updatings to bring best results in theme.

Thanks for your understanding!

Hi,
It’s always best to actually be able to see and inspect the problem 🙂
The orange color comes from the demo you installed. It is added through code so you can only change it through coding. Use this css to change the color:
.td-blog-cars .block-title{
background-color:red!important;
}
You can add the code in the theme panel->custom css box
Thank you!

Hello,

You can create your very own page, you do not have to use the predefined one. In fact we do not recommend editing the dummy data as when you decide to uninstall or switch demos, the dummy content will be removed even if you edit it and add your own content over it. You are better off installing the demo without content and start creating original content.
The section below the video playlist is not controlled from visual composer. It is the latest articles element that is added through the page template. https://forum.tagdiv.com/page-templates-2/
As for the footer, the first 2 footer styles (1 and 2) have predefined content that cannot be edited. iof you want to change this, you will have to choose a different footer template that does not have content and then use the widgets section of wp to add content to the footer 1 footer 2 and footer 3 widgets.

Thank you!

Hello,

Please use this guide to install the theme:
https://forum.tagdiv.com/install-via-ftp/
or
https://forum.tagdiv.com/install-via-wordpress/

We do not offer installation services. Theme install is provided by envato via the studio.envato.com offers:
https://studio.envato.com/explore/wordpress-installation/4663-wordpress-theme-installation-incl-demo-content-logo-plugins-shop-set-up

Thank you!

Hello all,

First of all, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. It is possible that your untested plugins if you are using something like that, can interact with the smart list code and cause a lot of unknown issues because all of these features are too complex and has a more sensible code which offers to the theme a behavior vulnerable.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Provide the link to this topic so wee can easily identify you.

Thanks.