Search Results for 'install'

Hello balazsb,

First of all, please go the Plugins Area->Installed Plugins from your Dashboard and deactivate/delete the actual Social Counter, like this -> http://screencast.com/t/SGPAeZWtC and then delete it, like this -> http://screencast.com/t/nUZyn7bRjVn After these steps, you will have to go to the Premium Plugins Area and you will have to Install from there the Social Counter, like this -> http://screencast.com/t/aKf0EA5s

Hope this helps!

Thanks for your message!

Hello sellim81,

First of all, please check your system status and ensure that you have increased the parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please ensure that if you are using some untested plugins, these do not affect your theme. To rule out this case, please disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello iionutfilip,

Please try to make a new update for your theme, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this help and let us know how it goes!

Thanks for your understanding!

Hello jordankranda,

I have checked your source page from your website and I saw that you are using a lot of untested plugins which might interfere with the mobile theme plugin and cause a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that the mobile theme has been designed to be very basic, fast and easy to use. Also, as you can see, the mobile theme do not render to Visual Composer Blocks but only 2 modules which come with it by default. For more information about our mobile theme, please check here -> https://forum.tagdiv.com/the-mobile-theme/
If you want to customize your footer section, please notice that you only add some text within it, from your Theme panel, footer area because as I said you above, the mobile theme do not recognize the Visual Composer shortcode. As an example, on mobile theme, you footer should be in that way -> http://screencast.com/t/p1XUhZ42FZB

Thanks for your understanding!

Hello MESOTU,

Yes, I suspect to be a problem regarding on your thumbnails. Please try to regenerate your thumbnails using the Force Regenerate and Thumbnails Regenerate, clear all your caches and test it again. For more information about this, please consult this topic here -> https://forum.tagdiv.com/topic/auto-resize-image-on-big-grid-slide/
For your problem 2, please ensure that this type of issue does not come from your untested plugins. Try to disable all of them and install only the plugins that come bundled with our theme and rule out this conflict. Also, if your problem is still there, please provide your website URL so I can inspect it closer.

Thanks.

Hello GlanceCompany,

First of all, you will have to install the Newspaper theme, according to our documentation (Via FTP method) and then you will have to read our documentation because is needed to understand every element and setting from our theme and then you will can to start your project with your blog. If you want to create a Blog, please ensure that you have done these settings from General Settings in WordPress, like this -> http://screencast.com/t/bL25kKQLpJ
For more information about our theme, you will find in theme’s documentation here -> https://forum.tagdiv.com/newspaper-theme-documentation/

Thanks for your understanding!

Hello shafprince,

Please notice that the theme uses only the log-in widget from WordPress. Please ensure that this type of issue does not come from your untested plugins. Please try to disable all of them and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there, please try to make a new clean install from scratch with the latest version of the theme and check the results. The theme has to be installed only via FTP because this is the surest method in this regard. For more information about this, please check here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Hope this helps!

Thanks for your message!

Hello top10wala,

I have checked your source page and I saw that you are using some untested plugin which might interact with the theme and cause a lot of unknown issues. Please try to disable all of them and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please try to disable the lazy load effect if you are using this, from theme panel, like this -> http://screencast.com/t/Z0IsCeGq6 It could be some js errors which create this issue.
If your problem is still there before this, please provide some useful screenshots so I can see the problem.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello stephanwhelan,

I have tested on my side this type of smart list and everything seems to are counting as properly. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Try to clear all your caches and test it again.

Hope this helps!

Thanks for your understanding!

Hello RawFoodGuy,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. I will try to install the demo and check what will happen after. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello bodygeek,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also if your problem is still there after this, please provide your website URL so I can inspect it closer so I will be able to provide a more accurate response.

Thanks for your understanding!