Search Results for 'install'

Hello emirbalin,

1) There is about Permalinks. If you want to change it, you can set the structure of this by setting from panel, like this -> http://screencast.com/t/ueI0m3Z2zW As reference, please consult this link -> https://codex.wordpress.org/Using_Permalinks

2) I suspect this issues it might be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the plugins in conflict.

3),4) Unfortunately, our theme does not have such option. Please try to search some plugins with these functionalities and test it on your side and see how it works for you or you can hire a freelancer/developer to implement these functionalities in our theme because we cannot provide custom services at the moment, sorry!

5) Please make sure you have these requirements before further investigation is required:

a) Please make sure you have the latest theme version: 6.6.4. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

b) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.4 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

c)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours. Please try with other Facebook Id, as example cocacola or envato and see how it works.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Lynden,

This kind of problem might be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the plugins in conflict.

Hope this helps and let us know how it goes!

Thank yu for the message!

Hello Ryuko,

Please ensure you have disabled all the active plugins except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I have tested on my side and everything seems to work as expected…these problems might be caused by some plugins which interfere with lazy load feature from our theme. Please try to disable this featured from Theme panel, ensure you have the latest update installed and check if your problem is still there. -> http://screencast.com/t/fryXLc1pVz3Q

Hope this helps and let us know how it goes!

Thank you for the message!

Hello brushesbee,

Please ensure you have followed the correct steps in this regard. For more information about how to install this, please check our documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Please notice the Revolution Slider is a complex plugin and before you begin to use it, we recommend to watch/read about its functionality. For more information about this, your should consult this link -> https://www.youtube.com/watch?v=p7rBZmYgfUU because it should be more useful for you.

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you for the message!

Hello tiago,

This is the simplest solution of recreating the travel demo homepage on another demo. This cannot be done without the custom classes used by this demo.
Please follow these simple steps to recreate the travel demo homepage with another demo installed:

1) This is the shortcode of the page layout. You can simply paste it inside your page editor in classic mode and text mode: http://screencast.com/t/SUt9ItUc the code: http://pastebin.com/RAA6DkWp

2) The background image will not be found so you will need to add your own image in the row setting: http://screencast.com/t/yB2Bh0rbo

3) This is the final and most important step as the CSS for the travel homepage will not apply without this step. Please add this class: td-travel to the body of the website like so: http://screencast.com/t/fOt9sfquQtVy

This will be the result: http://screencast.com/t/vlZG4G8m1Xpy

I hope this helps!

Thank you!

Hello moor,

I have checked you website and saw the problem with your Big Grid displaying on mobile mode. Also, I notice you are using an RTL mode. Our theme has not been designed to work in RTL mode and this could cause some errors in the theme. Please check our demo preview and see that this feature works fine without problems, like this-> http://screencast.com/t/wh3urhM4A3y We suggest trying to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,

The best thing to do when updating your theme from version 4 is to delete your old theme and simply install the new one. Please make sure you do a back-up before. Then you need to run the update script as suggested here: https://forum.tagdiv.com/how-to-update-the-theme-2/
Make sure you update the plugins as well. Some parts of your website will need to be recreated as elements became deprecated in visual composer so it will require a bit of work on your side.
Sorry for the inconvenience but this is the case when updating from newspaper 4. The new version of our theme was built from scratch so it will be like switching to a new theme (sort of, as we tried to keep compatibility between the 2 as much as possible)

Best of luck on your project!

Hello theas,

I have tested your website and I noticed that the mobile menu does not seem to works as expected. This kind of problem might be caused by the conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear cache and install only the plugins that come bundled with our theme and rule our the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello benigno,

I have checked you website and your search option and seems to work as expected, like this -> http://screencast.com/t/3yYUbjchHg Have you solved in the meantime? If your problem returns, please try to disable all the active plugins, except Visual Composer, clear cache and install only the plugins that come bundled with our theme. This kind of problem it might be caused by the plugins in conflict and following this advice you rule our the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello madeyoulookstudio,

For more information about how to install your GD Library, please consult your hosting provider. It is able to provide this kind of information.

Thank you for the message!

Hello vskaarthi,

Until now, we do not have any reports with this kind of plugin, Thumbnail Upscale. We recommend to our users to use the functionality of this plugin. Please try to disable all the active plugins, except Visual Composer and Thumbnail Upscale, clear all cache and check if your problem is still there. I have installed this plugin on my side and works fine. Or, it is possible to have some errors with other plugins wich could produce this issue. Also, you can try to disable your lazy load function and see how it works. -> http://screencast.com/t/DskJqTaBr4Lc

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Valejuve,

If you want to have the latest version of Revolution Slider, it is necessary to install via WordPress as I explained you above (with .zip file) -> http://screencast.com/t/N5s00xSxvL Our theme come bundled with an older version of Revolution Slider (4.6.93)

For more information about Revolution Slider 5 installation, please check our documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thank you for the message!

Hello Valejuve,

You can install the Revolution Slider plugin via WordPress. If you check your code files that you have downloaded from Theme Forest you will see there. For more information about how to install this plugin, please consult this topic -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thank you for the message!

Hello vskaarthi,

I have checked your website and saw your problem with the featured image. I suspect to be a problem might be caused by conflicting plugins. Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflict between plugins. Please check if your problem is still there after this advice.

Hope this helps and let us know how it goes!

Thank you for the message!