Search Results for 'install'

Hello!

Please make sure you have the latest update of the theme (version 11) and the plugins up to date. After that, reinstall the composer and the social counter plugin.
Also, check if you have set up the page in the theme panel -> social networks.
If the problem is still there, then we need to see what happened there.

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also, paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thank you!

Hello!

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.
Thank you !

Hi SocietyN, our theme has a responsive version, and the mobile plugin and page are only suggestion to have better performance or a different content, so using our theme you can choose between three options for mobile:
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!

Hello!

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.
Thank you !

Hi,
First, I want to make sure that I was able to inform you of all info about the mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
Also if you deleted the mobile page, please make sure that you first un-unsigned from your homepage, if you didn’t do it, make a new mobile page, then just select no mobile page, after that you can delete the new mobile page.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!
Thank you!

Hello!

This could be a cache problem. We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Please check also if is not a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

In order to have those settings, you need to have Standard Pack plugin installed and active.

Thank you!

Hi Sentropi, the mobile theme plugin is using the options for mobile posts from tagDiv Standard Pack (you need to install end activate this plugin from newspaper > plugins) -> https://i.imgur.com/HtTABx7.png after you remove unwanted elements you can disable the standard pack.
I hope this will help you!

Hi,

For displaying the social followers from Instagram you need to use a “Business” or “Creator” Instagram account. Also this need to be accessed using Facebook, therefore the Facebook need to have access to all settings from your “Business” or “Creator” Instagram account -> https://i.imgur.com/XDfUnyj.png
If you want to display only feeds, then you can use the personal Instagram -> https://i.imgur.com/hdo8edz.png
In case that the social counter does not display after you set the Business, then please delete the tagDiv Composer and tagDiv Social counter plugin and reinstall them from Newspaper -> plugins.

Let me know the results!

Thank you!

Hi rbunce1,
“I’m being told by my tech guy that the content from version 9 isn’t compatible with the new version and I’d have to rebuild the site, is this correct?”
This is not correctly, you can update the theme from Newspaper v9 to v11 without needed to rebuild the website, all you need to do is to make sure that you update the theme correctly and all theme plugins are installed and activate, since you had Newspaper v9.7.1 you must install in Newspaper v11 the tagDiv Standard pack, tagDiv Composer and tagDiv Cloud Library and if you use newsletter or social counter, then you nee to install those plugins too. After that the website should be the same like was in Newspaper v9.7.1.
Also the error that you attached is not about our theme or theme plugins, as I saw is related to migration that is coming from other plugins then ours.
Also for images you need to check to see if the images path was changed or not, if those are still in media library or not.
Thank you for your understanding!

Hello!

Can you first confirm that all the settings in the WP Super Cache have been done accordingly to our guide: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!