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Vlad S
tagDiv Staff

Hello !

Please make sure that your theme requirements are set as you can see it here:https://forum.tagdiv.com/requirements-for-newspaper/

Also in order to install a demo follow our tutorial here: https://forum.tagdiv.com/installing-demos/

Thank you !

Vlad S
tagDiv Staff

Hello !

The only way this could happen is this example:

Install a demo with content, edit the content and category names and after let’s say 1 year, you import another demo without content. Once installing a new demo the old one will get uninstalled.

We have made many tests in this matter and this is the only moment when we experienced the same issue presented by you.

Thank you !

WilliamT
tagDiv Member

I installed the theme of the city news, but I have a different view of the main page – on the desktop what I need, but mobile is just a list of articles. What should I do to make the home page look the same for all devices? My site https://tuta.plus/

  • This reply was modified 6 years by WilliamT.
SAUBHAGYA55
Participant
#0

Since two days to install Newspaper 10 theme of my website but the Amp post were not indexing yet. The settings is Amp+mobile is there any modification needed please reply.

mikevic80
tagDiv Member

Hello,

We also have the latest wordpress and newspaper theme installed but still running into the problem.

shop-gadgets
Participant
#0

I have install and setup the theme but after installing the demo file, but after that, the menu and other CSS are not working and also the demo content not import the content.

vv2005
tagDiv Member

Hello boyztimes,

I also had the same problem. I was told that I did not have data source, that is why the images do not appear on social sharing. In order to fix that, yoast seo plugin was installed -> https://kb.yoast.com/kb/getting-open-graph-for-your-articles/

After installing yoast seo also, you need to set featured images of less than 300kb, for the image to show in the social sharing of Whatsapp. You could use Photoshop or any plugin to optimize images. Else, you could use this online website to optimize images -> http://www.resizeimage.4u2ges.com/ .

technodipu
Participant
#0

I have installed the default Pro demo of version 10.2 of Newspaper X. But if something changes from the theme panel, that doesn’t change. For example – Theme Color, Theme Font, Footers, Ads, Category, Social Networks etc. I tried my best. But I couldn’t change it. I’ve even completed the previous requirements. Please help.

SAPeople
Participant
#0

Hi. I have installed the newspaper theme recipe demo – – and the demo recipes are beautifully layout. Is there a plugin or anything that I can use to create the same layout that the demo has for the actual recipes? I checked the Text screen in Edit mode… and saw there are div codes etc. in there. Are we meant to enter code every time we create a recipe or is there a simpler way of doing it? Thank you!!!

hoshivina@gmail.com
tagDiv Member

Thans Calin
So that mean we need to install as a fresh theme. And all my setting custom for the old one will be lost? There anyway to get my setting on Theme panel and tagDiv Composer! of the V9.8 to X?
many thanks!

gym
Participant
#0

The page give me constinusly citical error when y try to edit home page with tagdiv composer.
When composer open sometimes give modules error, and sometimes not. Seems not stable.
Page is located at:
gimnasiogym.net

robben07
tagDiv Member

I have the latest versions (Newspaper 10.2 and WordPress 5.3) but still experiencing the issue. This issue has occurred since I installed Newspaper 10.2.

dsgnramit
Participant
#0

Hello,

I purchased Newspaper theme.

I also purchased Hosting from Site Ground.

The hosting has secured SSL and HTTPS offered in my plan.

Everything was working fine.

But when I install Newspaper theme, I lost the secure certificate.

Please help me fix this.

I am no developer and do not know how to fix these things.

If I get no solution I will need a refund as I will not use the theme.

Thanks.

dennisjpitocco
tagDiv Member

A COMPLETE & COSTLY DISASTER

You logged into our Site and left it broken – during our peak morning traffic hours this morning. No Backup? No advance warning? Our Server Administrator is now working diligently to restore, noting that we’ve lost the past 24 hours of posts, comments and activity – a very costly adventure, as we’ve also lost sponsored/native content and our Server Admin charge will be significant.

You deactivated all the plugins using WP admin (which means some settings in some of them will be lost). You even knocked out all the images from our Amazon cloud.

You just left the website broken, with almost every plugin deactivated, instead of reactivating and rolling back.
_______________________________

YOUR MESSAGE TO US THIS MORNING:

Hello! We have inspected your issue, managed to install the Newspaper 10.2 and plugins accordingly but the work we do on backend does not reflect on front end and that was the issue that you were facing from the beginning. This is happening due to cache, either from cloudflare or someplace. Clear your cache and then try to see if your page restores. We suggest you to not revert until you see the cache cleared. That should fix most of the problems that are happening at the moment.

Waiting for your reply!

Vlad S.
_____________________

NOTE: We had the caching turned OFF during prior updates, and also cleared browser caches, which did not fix the issue. OUR website cannot move past the 9.x version in the foreseeable future, and your attempt has cost us time & $$$$. Very disappointing.

urbandigital
Participant
#0

Hey a few days ago I received an e-mail from themeforest saying that the Newspaper theme was updated. Do I have to download the new nespaper theme file and reinstall it on my website or does newspaper update itself automatically?

Screenshot E-Mail: https://ibb.co/bJ6YJwq

Thanks!

Vlad S
tagDiv Staff

Hello !

This you will find in your cPanel, you will have to install the Theme on your website and go into your cPanel file and there search this path.

Thank you !

Calin
tagDiv Staff

Hi,

Please make sure that the theme was install as in our documentation from here -> https://tagdiv.com/how-to-install-newspaper-theme/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

epirusonline
tagDiv Member

Hello! Thank you for your answer

The theme is installed on two sites.
The one belongs to a client of mine and I am not responsible for hosting, so I am not allowed to give you the credentials for cPanel. The theme is licensed with active support.
The other one is hosted on a personal account of mine. In this iste the theme is licensed but support has expired.
Do you mind if I give you credentials for my cPanel instead of my client’s? The issue is exaclty the same.

Calin
tagDiv Staff

Hi,

This problem appear only on your install, there must be a problem that provide this situation, because for me the images are displaying normal. Just make sure that you have the latest version, Newspaper 10.2 and WordPress 5.3, also the “patches” is a plugin “Standard Pack” this is for old clients to can keep the layout and functionality of the theme in Newspaper X.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you do the procedure properly according to our documentation here: https://forum.tagdiv.com/how-to-update-the-theme-2/

The best way to update the Newspaper Theme is to delete the current Newspaper Theme version and TagDiv Plugins and after that you can install the new version.

You can find 9.8 version here: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/

Also please read my last reply about update on this post: https://forum.tagdiv.com/topic/update-to-newspaper-10/

Overwriting files will cause conflicts.

Thank you !

4tuners
Participant
#0

Hello, community

yesterday I got the Newspaper theme and i have direct a problem with the mobile plugin. (only needed plugins installed on WordPress)

Warning: require_once(/var/www/vhosts/4tuners.com/mag.4tuners.com/wp-content/Newspaper/tagdiv-deploy-mode.php): failed to open stream: No such file or directory in /var/www/vhosts/4tuners.com/mag.4tuners.com/wp-content/plugins/td-composer/mobile/functions.php on line 11

Fatal error: require_once(): Failed opening required '/var/www/vhosts/4tuners.com/mag.4tuners.com/wp-content/Newspaper/tagdiv-deploy-mode.php' (include_path='.:/opt/plesk/php/7.2/share/pear') in /var/www/vhosts/4tuners.com/mag.4tuners.com/wp-content/plugins/td-composer/mobile/functions.php on line 11
There has been a critical error on your website.

Learn more about debugging in WordPress.

quick to know! I use a MultiSite installation because for every country.

agadsden
Participant
#0

Hi,

I am redesigning an existing site using Newspaper theme (current site uses a different theme). In order to show the client options, I have built a demo site on a temporary server. Once they are happy with the design and other settings, it would be best to copy those settings onto the existing site, as it has a long history with Google, lots of orders, etc, rather than move the site.

Is there a way that I can copy the theme settings, including tagDiv PageBuilder pages, from the demo site to the old one, once I have installed the Newspaper theme on the old site? This would save a lot of time.

Alternatively is there another easy way to “copy/paste” the new site onto the old? (I appreciate this might go beyond the scope of this forum).

Many thanks,

Andrew

imkimc
Participant
#0

We have a problem that I think has to do with our updates.

We followed the recommended method for the theme update: we deleted the theme and plugins, re-installed the theme and re-downloaded all of the plugins. Since doing this (twice now to correct an icon display problem) ALL of our sidebars widgets were st to inactive and the sidebars were cleared of all widgets.
We have a LOT of widgets, and several sidebars used with various layouts an/or audiences. This is a huge pain for us. Is there any way to save the widgets positions so we can re-enable them if we have to update again?

imkimc
tagDiv Member

Hi Vlad,

Of course I already did all of that, with my test site. BUT – I did find that once I deleted all of the theme files and plugins, then re-downloaded the theme to the site and re-installed all of the theme plugins, AND, deleted my local cache, the problem went away. Whew…

Adeba
tagDiv Member

Thanks for helping me. My main problem is probably that I some how believed the promise of a 98 or 99 on your weppage without paying for the sercice extra or installing addons.

So I spend a lot of time instaling multible times the pro versions (as I told before I lost some categories when I did this) and have now a legal slow website.

For testing:
I deactivated everything except your Newspaper Theme and got a 53 on desktop for sitespeed google. Also not so impressive.

But of course I need my DGVO for beeing legal in europe and my VBSEO for beeing in google.

So I will live with my on mobile the speed number 5 because I am not paying the additional 200 Dolars for helping me with this case, because it’s a niche project for parents in german language :-).

For you nice to know I extended my licence today.

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