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AdrianoMediserve
Participant
#0

Hi

I recently installed Newspaper 9 on a site, but several errors happened. I changed many parameters in php and wp-config to meet the theme parameters and now in System Status looks everything ok, but still problems occurred.

System status: https://ibb.co/rF2PgkC

1) The site is often slow.
2) Sometimes, after a slow loading (both front-end and back-end), the Error 404 page is shown.
3) Sometimes, after a slow loading, a blank page with this wording appears instead:

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

The site is hosted on GoDaddy. I checked the error log in my cPanel and i always find this type of error (the number of bytes allocated are variable, while the line may be 1382, 1385 or 1351):

PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/uedocs32/public_html/wp-content/themes/Newspaper/includes/wp_booster/td_util.php on line 1382

Do you have any ideas of what else should i try to make it work? It’s going to be very frustrating…
Thank you.

Calin
tagDiv Staff

Hi,

Please try to reinstall and configure again the plugin, after that please clear all cache and try again.

Thank you for your understanding.

blimo86
Participant
#0

Hello.
I import a page style template in the cloud library option but now appear the option in blank.

When I go Cloud Template load a empty blank page. I don´t know how… I deactivate the template and also delete it and re-install but the error persist.

Also if I try to install the tagDiv Multi-Porpose plugin appear the following error:

Fatal error: Cannot redeclare class td_api_multi_purpose in /var/www/vhosts/comunidadxbox.com/httpdocs/wp-content/plugins/td-multi-purpose/td-multi-purpose.php on line 44

Thank you

Anonymous
tagDiv Member

Now its back i did remove the theme from the site and reinstalled it bud did not think that fix it bud now its back.

Catalin
tagDiv Staff

Hi,

Provide your website URL so I can take a closer look at your smart list. Also, you can provide some useful screenshots with the problem so I can identify it closer. Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Remove all of the untested plugins because this functionality is very sensible and any untested plugin may break the functionality.

Thanks.

Calin
tagDiv Staff

Hi,

We aware of this problem, and what I can say is that there will be overall performance improvements made in the theme in coming updates, to further optimize speed.

For general theme requirements this would be the guide for a proper functionality
https://forum.tagdiv.com/requirements-for-newspaper/

There are many optimization guides provided by our users here in the forum, some made by us, you could check some of them
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
https://forum.tagdiv.com/cloudflare-cdn/

Thank you for your understanding.

Catalin
tagDiv Staff

Hello,

Make sure that you are using the latest version of the theme installed via FTP way, check the system status requirements to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

runningwolf
Participant
#0

Hi guys

I recently installed this theme and I have to say that I’m very happy with it. I’m experiencing a problem at the moment though.

I’ve decided to use the Smart List option, but it’s not displaying the descriptions on any of the Smart List style. I’ve written an intro paragraph that shows up above the images, but it doesn’t show descriptions below the images. The images are not aligned. I’m using the H3 tag and the list is being sorted from 1 to 10. The descriptions are between 1 and 3 paragraphs long.

Please help, I’d love to use this feature

manuangel
Participant
Api key - topic
#0

Hello! I have a problem with a weather widget.

I do not know how can I install it and where I can find API key
http://www.giornalistieuropei.com/wp/

Thank you in adance

bryanflowers
Participant
Blank page - topic
#0

I have tried installing a few demos, but i get no content

https://bryanflowers.com/

everything is ok regarding requirements

gmgrundy
Participant
#0

Hi,

I recently installed the “About Page Header HERO” template for one of my pages. I cannot figure out how to change the background image. Pleas help.

Thanks

Catalin
tagDiv Staff

Hi Epic,

Unfortunately, we do not know why this behavior might occur. Ensure that if you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased according to our documentation, clear all the caches and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, all the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

#0

https://www.howtrending.com
Above link in my website’s URL and after installing this theme my website load time increased and the situation is very poor and 50% content mainly the images (well optimized) not showing properly.
Please give me ideas how do I optimize my website properly and how I will increase my website speed.

Calin
tagDiv Staff

Hi,

What you want to achieve if you do not want to change the layout of your website?
You can install a demo with content or just with settings, the plugins remain, your content will not change, if you import with content, will appear new content https://www.screencast.com/t/uxHw2yc44A

Thank you for your understanding.

lyricsabc
Participant
#0

why my page loading speed is very slow after installing Newspaper theme ?

my website is lyricsabc.com please GOOGLE TESTER check and help me to fix this problem

Simion C.
tagDiv Staff

Hi,

So you installed the theme and the tagDiv composer was not automatically installed and activated?

Try to install it from the theme plugins panel here
https://www.screencast.com/t/fZKF9wVGt7x

Or install it manually by FTP for example – https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Let us know if you have more questions or problems.

Thanks

Calin
tagDiv Staff

Hi,

Please try to make a clean install ( new install) of WordPress and Newspaper, and see if the problem persist.

Thank you for your understanding.

Catalin
tagDiv Staff

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/, disable all of the untested plugins if you are using something like this, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

cazino365support
Participant
#0

Hey,

I just installed the theme on a new wordpress site. The frontend and the backend are blank.

My website: cazino365.ro
Installed plugins: Akismet, Jetpack, TD composer, TD social counter, Yoast SEO.

Simion C.
tagDiv Staff

Hi,

The theme doesn’t have such menu settings. These would be the only menu styles available
https://forum.tagdiv.com/mega-menu/
https://forum.tagdiv.com/page-menu/

Maybe that would be possible with menu plugins, you could install a few free plugins and make tests with them. Sorry for any inconvenience.

Thanks

Simion C.
tagDiv Staff

Hi,

Please try and scan the website, database etc for malware if there such a problem
https://sucuri.net/guides/how-to-clean-hacked-wordpress
https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

If you use an older theme version update the theme, update WordPress if needed as well
https://forum.tagdiv.com/how-to-update-the-theme-2/

After you remove the malware, take steps to improve the security of the website
https://www.greengeeks.com/tutorials/article/how-to-strengthen-the-security-of-your-wordpress-install/
https://premium.wpmudev.org/blog/ultimate-guide-wordpress-security/
https://www.wpbeginner.com/wordpress-security/
https://codex.wordpress.org/Hardening_WordPress

Hopefully you can identify the problem and solve it.
Thanks

rocket
tagDiv Member

Also to add, have created a brand new wordpress install under a different URL and hosting, no website content or database migrattion however get the same results with no other plugins other than tagDiv Composer installed.

  • This reply was modified 7 years by rocket.
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