Search Results for 'install'

Hi Todd,

It seems to be a problem caused by your memory caches. Please try to remove all of the caches from your website, also, check the hosting provider and remove the server cache, purge all CDN files if you are using the CDN system and check the results. If the problem is still there, you should make a new clean install from scratch via FTP way with the latest theme version and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

The social counter works in our tests, and there have been no other negative reports in this matter. If it is configured properly with valid information, the Facebook profile page is public and has no restrictions, you have cleared all caching installed (maybe the server has a cache as well) then everything should work just fine.
Try testing with another Facebook profile, if possible.
If you can, send us an email at the mentioned address above and provide admin login information, so we can take a look at this.

Thanks

Hello websystemsweb,

I have tested on my side and as an author, I cannot edit the page with TD Composer as you said above, sorry! Please check the following screenshot here -> https://www.screencast.com/t/aSEhqll3uH because there you will see what you see when you have logged as an Author. Please provide more details about your problem, also, give me some screenshots so I can see the problem. I suggest you make a new clean install from scratch via FTP way and use only the plugins that come bundled with the theme core files, clear all the caches and check the results.

Thanks for your understanding!

Hi,

If you removed the previous version of the theme and simply uploaded the latest theme, this has no effect on the database. Everything should be the way it was before. Installing or updating the theme does not remove anything from the database.

Thanks

Hi,

Please note that it is strongly not recommended to update the Visual composer plugin, before it is officially included in the theme package. The version currently included is 5.1.1
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
– https://forum.tagdiv.com/topic/visual-composer-update-21/
When Visual composer receives an update, first we will test it and it will be included in the package. This will ensure full compatibility between the two.
What you could try is to deactivate an delete the updated version, and install the one from the theme’s package.

Thanks

Hi,

I believe you might have updated the Visual composer editor. There are many similar topics on the forum. The currently included in the theme package and compatible plugin version is version 5.1.1. It is strongly not recommend to update the editor before it is officially supported. When Visual composer receives an update it will first be tested with the theme and then included in the package
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
– https://forum.tagdiv.com/topic/visual-composer-update-21/
What you can try is to deactivate and delete the updated Visual composer plugin, and install the one provided with the theme.

Thanks

Hi,

Please check your php version, the theme currently supports php up to version 7.1. This could be the cause for the issue. Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosing provider to make them for you, as they might have a recommended method in this regard.
Lastly a theme re-install could be the solution, and test while having only the plugins included with the theme active
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hi,

If you do not have the latest version of the theme (Newspaper 8), then you do not have to worry about the tagDiv composer. Something else has caused this. Try to deactivate all your other plugins except the Visual composer editor, clear any caching installed and check if the problem is fixed.
You could also deactivate and remove the Visual composer from the plugins section, and install it again from your theme package
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Please let us know how it goes.

Thanks

Hello dr_vibe,

Do you not have the Trending Now element in Visual Composer like this -> https://www.screencast.com/t/3l82YbBMkL? If not, I suggest you make a full backup to your database and then you should remove the old version and install the latest theme version which can be downloaded from Theme Forest. Ensure that update will be made via FTP way because this is the surest theme method in this regard.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

I have inspected your website and for me the article titles on the homepage seem to have the color you set, for the h3 heading
– https://www.screencast.com/t/drJQ4J06zoNr
Maybe it is a caching issue, try clearing any installed cache.

Thanks

Hi,

If you have bought the theme previously, then you do not have to buy it again when an update is available. Simply login into your Themeforest account and download the updated theme package.
Please make sure you are installing the theme properly
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/
Only upload the zip file containing the theme as mentioned in the guides, not the whole theme package.
The demos are included in the theme package, you do not have to buy them. If you find a demo that you like and want to use it on your website, you can install it in the theme panel
– https://forum.tagdiv.com/demos_introduction/
– https://forum.tagdiv.com/installing-demos/

Thanks