Search Results for 'install'

Hello InstallationComplete,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Please give us there an example of ad code used by you so we can further investigate it closer how the ad behaves on the retina display and we try to offer a solution in this regard. It would be very useful if you will provide some screenshots for a better understanding. Provide via email the link of this topic so we can easily identify you.

Thanks for your message!

Hello shyamkarnani,

I have inspected your issue and it was a conflict between mobile theme plugin and SEO By Yoast. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.

Thanks for the message!

Hello,

Please update your theme to the latest version (7.5): https://forum.tagdiv.com/how-to-update-the-theme-2/ and then also update the mobile theme plugin by disabling it and deleting the plugin and then installing the version that is included in the main theme package you download from envato: http://screencast.com/t/DtOcCpSHGMU

Thank you!

Hello hkhasib,

First of all, please try to disable all your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. As a quick solution, you should use the code below and place it in Theme panel->Custom CSS area.

@media (max-width: 767px){
.td-container {
padding-left: 0!important;
padding-right: 0!important;
}

The result you should see here -> http://screencast.com/t/M1xvtqGqUe2N

Thaks for your understanding!

Hello InstallationComplete,

Please keep in mind that our theme has implemented this function and for more information about this, please consult the documentation here -> https://forum.tagdiv.com/retina-images/ Also, please notice that this function was not developed for Ads if you are referring to.

If is not what you mean, please provide more details so I will be able to provide am ore accurate response.

Thanks for the message!

Hello,
1. You should check to see if speedbooster is indeed active and running. is it moving any other render blocking js and css? ius it doing nothing? check the system status and make sure you clear all caches after you change the plugin code. Disable any untested plugin as if you use our workaround for speedbooster to make it work with other plugins, it is not guaranteed it will move the plugins css and js.

2. If wp super cache is installed and runnign properly the system status should detect it as so. Please clear the hosting cache and purge cdn files and test again.

3. You should follow those instructions, yes as they are requirements for the installation of the plugin. After you install it, use this guide to set it properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

4. we still get some of the errors but we do not use speedbooster on our demo and as you can see it loads pretty fast without it. speedbooster will improve speed but it;s the optimization that you make until that point that count the most: https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fdemo.tagdiv.com%2Fnewspaper%2F&tab=desktop

Give this topic a try also if you want to get the best out of your site’s page speed: https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/

Thank you!

Hello,
You do not even have our theme installed on your site. you use the enigma theme. Are you certain you provided the correct site?
Thank you!

Hello newsguru,

First of all, please ensure that you are using the latest version of theme and also, the latest version of required plugins which come bundled with the theme packet. If you are using some untested plugins, try to disable all of them, leave just Visual Composer to actvie, clear all your caches and install only tested plugins to bring best results with theme.
If you want an accurate response, you should provide your website so we can further investigate it, right? Provide more details about your error.

Thanks for the message!

Hello vljc2004,

Unfortunately, I do not exactly understand what you mean by your question, sorry! If you have installed the Social Counter, you simply put your Twitter ID in the special field from there and the counter will display the number of followers which you have on the Twitter tube. This is the only functionality for Twitter in our theme. If you want to display more levels in this regard and if you are not aware of the steps which are needed to take here, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! Also, you should try finding some useful plugins which have this functionality and see how it will work or not with the theme. We cannot make any recommendation in this regard, because we do not have tested any more.

Thanks for the message!

Hello,
Please disable all plugins except visual composer, clear cache and rest cdn files if you use it. Then test again. If the problem is still there, please delete your theme and install it again by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Choose the ftp method and also delete the theme manually via ftp as there is a bug in the current version of WP that might prevent you from deleting any theme from the wp dashboard.
Thank you!

1. We have not tested SiteGround, sorry. As for the specs, I cannot disclose them. Our theme has these requirements for hosting https://forum.tagdiv.com/requirements-for-newspaper/
3 and 4. We only use these settings: https://forum.tagdiv.com/cloudflare-cdn/ we have not tested anything extra that is not specified in the guide
5. If using wordfence you will have to make sure you set the firewall on learning mode otherwise it will block any setting in the theme panel and block any change you make to your theme. It seems to work fine otherwise.
6. Please read this guide: https://forum.tagdiv.com/cache-plugin-install-and-configure/
7. The main reason is that it’s the option that works best with our theme. We have tried all settings to see which combination works best and this was the result we found to be the best solution. We recommend PHP, not mode rewrite
Thank you!

Hello _ronald_,

First of all, please try to disable all the plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out any conflicting plugins. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Provide there the link to this topic so we can easily identify you.

Thanks for the message!

Hello Paul,
Maybe it’s because of the archive. Are you sure you are able to extract the main theme package? it needs to be extracted and then uploaded in the WP themes section. You can use this guide: https://forum.tagdiv.com/install-via-wordpress/
You might try “The Unarchiver” which is free in the app store or similar programs that can handle zip files.
Thank you!

Hello LPnm,

First of all, please ensure that you are using the latest version of the theme and also, if you are using some untested plugins, please try to disable all of them, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Also, if the problem persists, please provide more details about this, provide some useful screenshots so I can be able to identify the issue and also, so I will be able to provide a more accurate response. Please notice that your website will be required in this case, for further investigations.

Thank you for your understanding!

Hello,

You should check your custom CSS area and you should erase from there the code which gives the width:75% value for your logo on mobile. Also, you can use the following code to cancel this effect.

The code is ->

@media (max-width: 768px){
.td-main-menu-logo img {
width: initial!important;
}

Also, please notice that this type of effect can appear from your untested plugins if you are using something like that. Try to disable all of them, clear all your caches, leave just Visual Composer to active and install only the plugins that come bundled with theme and rule out any conflicting plugins.

Thanks for your understanding!

Hello _ronald_,

Unfortunately, I have inspected your website and I did not saw any problems with your “FAQ” element from Visual Composer. Please provide more details about your issue and also, you can provide some useful screenshots in this regard. Also, if you are using some untested plugins which may interact with the theme core and cause a lot of unknowns issues, please try to disable all of them, leave just Visual Composer to active and install only the plugins that come bundled with the theme packet.

Thanks for your understanding!