Search Results for 'install'

Hello,
Please make sure wordpress works first before installing the theme. Remove the theme and make sure your wordpress install is Ok and running. Then follow this guide to install your theme properly: https://forum.tagdiv.com/install-via-ftp/
Also disable all plugins except visual composer as sometimes plugins can also cause conflicts.
Let us know how it goes
Thank you!

Hello,
Please try to install wordpress and the theme directly on the server (create a dummy install for testing) and test the theme directly. not moving it. The transfer process might be faulty. The fonts and resources need to load from the same source in order to work.
Thank you!

Hello Gadgetsay,

I guess that you are using the Updated Comet Cache as a caching plugin, right? Unfortunately, our theme has not been tested with this type of caching plugin and we have no idea about the theme behaviour with this plugin. Please try to switch it to our tested caching plugin named W3 Super Caches which is fully tested with the theme and seems to work as expected by now. I know that exists a lot of caching plugins but not of all work good with the theme. For more information about our recommended caching plugin, please check here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks for your understanding!

Hi,

There was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Thanks!

Hello victorjqv,

The speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that, they add many plugins and some of them are not written fine so the developer took this decision.

Thanks!

Hello,

Unfortunately leverage browser cache is not theme related. It is a very personal thing that you have to configure on your own install. You will have to study how this is done. You will find many online guides on how to set up leverage browser cache from your htaccess but keep in mind that you have to personalize it based on your host. We even specify this in our guide: http://screencast.com/t/brEha8X5BfOu
It is not something you copy and paste. you need to adapt it to your own case. Unfortunately we cannot do it for you as we do not have any customization department.

Thank you!

Hello fathummus,

I have inspected your website and I saw that you have some irregularities with it, as you can see here -> http://screencast.com/t/auLzX0gRVl. So, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Also, you can try to disable the lazy load feature. Clear all your caches, purge CDN if you are using the CDN system and check the results. I noticed that you are using the RTL mode which is not tested with our theme and which may produce a lot of unknown issues. Please notice that we cannot provide support for RTL mode because this is not included in our support policy, as you can see here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Hello nano2408,

This strange behaviour maybe happens due if you have some untested plugins which interact with the theme code and cause a lot of unknown issues. Also, please try to remove all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. To be safe, please try to clear all your caches, purge CDN files if you are using the CDN system, clear server caches (if you do not have any access to delete this, please request this task to your hosting provider) and then check the results. Please notice that our mobile theme is fully tested with our latest version of the theme and seems to work as expected by now and we have not encountered any issues in this regard.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello mayuxi,

Please ensure that your theme update has been made via FTP without any errors. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Eric_Vie,

I have inspected your website and I saw that you are using the pagebuilder+latest articles+pagination as page template. So, please notice that if you are using that page template, at the bottom of your homepage you will have the latest articles module which is set it by default. If you want to rule out this behaviour, you should change that page template with another, like as -> Default, like this -> http://screencast.com/t/hZPAg2fvJU and then from Visual Composer you can set what type of block you want, filtered by popular posts, like this -> http://screencast.com/t/ZFJh5Y2tvb
For your second request, please keep in mind that the system comments is fully tested with our theme and should work as properly. Please ensure that your problem does not come from your untested plugins which can interact with the code theme and create a lot of unknown issues. To be safe in this regard, please try to disable all the active plugins, clear ll your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme and rule out the conflicting plugins.

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide am ore accurate response.

Thanks for your understanding!