Search Results for 'install'

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files. Then delete the current social counter from the plugins section (delete files) and then install it again from here: http://screencast.com/t/HeuWIAsEtn
As for the mobile theme, please read this guide https://forum.tagdiv.com/the-mobile-theme/
If you do not like the mobile theme layout, you can always disable it as it’s an optional plugin. you will still have a responsive version of the website that works properly on all devices.

Thank you!

Hello,
Please clear your cache and then replace w3 total cache. The recommended caching plugin to use with our theme is wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know if you still have the issue afterwards.
Thank you!

Hello,

The issue is rather simple. You have to update your plugins as well as the theme as the old social counter from newspaper 6 will not work anymore in newspaper 7. Please disable and delete files for your current plugin and then install it again by using the version provided in the archive you downloaded from envato.
Please make sure to update the visual composer plugin as well: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

I hope this helps.
Thank you for your message!

Hello,

Any one of those plugins can cause issues as you use quite a number of untested plugins and in most cases plugins conflict even with each-other. Not only conflict with the theme. Here is a list of tested plugins to use: http://screencast.com/t/LGEVqrzf4GaQ and maybe this guide will help also: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please try to disable any untested plugins and try to set up wp super cache according to the guide and then test your site again and see if you have any more downtime. You can also check your system status: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,
This usually happens due to caching issues whether its’s an unsupported caching plugin (w3 total cache or wp rocket) or certain settings in the hosting cache or the cdn server. We suggest testing this without cdn or other cache and only with the recommended plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!

Hello powerchoice,

Please notice that this type of behaviour appears only for Firefox browser. We know about this problem and we cannot do anything in this regard because the Firefox is our of dated and this should upgrade the browser version to work well. Please try the theme to another browser like -> Chrome because there the theme should work as properly. If your problem is still there on this browser, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,
Maybe something went wrong when installing the theme or when creating a child theme. If you use a child theme please revert to the main theme or if the main theme provides this error as well, then try to re-install it by using this method: https://forum.tagdiv.com/install-via-ftp/
Let us know if you still have trouble with this.
Thank you!

Hello,
If you migrate your site to another url, you need to re-install wordpress and the theme. You can then activate the theme as you did the first time like so: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Thank you!

Hello,
This issue is caused by your caching plugin settings. Please use the recommended wp super cache plugin and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also if you use a cdn server please check the settings there as well.
Thank you!

Hello,

Please check your caching plugin and it’s settings. We recommend using wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
You can also try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Plugin conflicts can also cause theme elements to not function properly.

Let us know how it goes.
Thank you!

Hello mutebobby,

Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible that your untested plugins to interact with the theme code and cause this type of issue.
After this, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the problems. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello anto66r,

This is talking about our demo News Magazine. If you want to have this layout for your theme, please notice that you can import it from your panel, like this -> http://screencast.com/t/nPbsbOEufMr For more information about our installing demo please check here -> https://forum.tagdiv.com/installing-demos/

Thanks for your understanding!

Hello Sojan Jacob,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thank you for the message