Search Results for 'install'

Hello StockFanatic,

Please keep in mind that never this type of plugin has not come bundled with our theme and also, it do not exist in zip.file which you have downloaded from the Theme Forest. Please notice that this type of plugin is tested with our theme and it could be installed from your Wp panel, plugins area, like this -> http://screencast.com/t/cjQGDGkkzb Also, for more information about how you can use this type of plugin, please notice that you will have to grant a little time to learn how it works. As a hint, you can begin from this -> https://docs.woothemes.com/documentation/plugins/woocommerce/
For your second request, please notice that those demo-sliders are used only if you are using one of this demo -> http://screencast.com/t/HiiU7VNyZL Please notice that this is the sliders used in our demo which can be loaded in Revolution Slider in order to achieve best results.

Hope this helps!

Thanks for your understanding!

Hi,
Maybe the theme install did not go as planned and something might have gone wrong. Please reinstall your theme via ftp: https://forum.tagdiv.com/install-via-ftp/ and disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!

Hi,

Strange that there is no error. Usually if the demo does not load, there will be an error provided to let you know that the process did not complete. Please follow this topic and try a few solutions posted there: https://forum.tagdiv.com/topic/installing-demo-problem/

Thank you!

Hello nherious,

Please provide your website URL so I can further inspect it closer. I need to know your website so I will be able to provide a more accurate response. Also, please ensure that others untested plugins do not cause this type of issue. To be sure, please try to disable all of them, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hi,
Do you have the mobile theme installed? If yes, then scroll down a bit to see the second editor. The mobile theme uses a second editor that does not use visual composer.
Let us know if this is the case. If not, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect your back-end
Thanks.

Hello nycinsider,

Please notice that the single automatic way to get rid out of your demo content is to uninstall it and then you will have to install it but without content. Please notice that when you uninstall a demo, all of the data will be removed from the database with all content. Also, please do not forget to clear all your caches if you are using a caching plugin. I have tested on my side and works as properly. Also, if you do not want this method, you will have to remove them manually.

Thanks for your understanding!

Hi,
The theme will not modify the plugins folder as it’s on the wordpress install not inside the theme files. The revolution slider plugin can be found in the plugins folder in the main archive: http://screencast.com/t/r2VVBkDNWke
There are 4 plugins in the includes folder and there is no more rev slider there. Thos plugins are the ones that can be installed from the theme panel .That is why they are in the theme files. Rev slider can no longer be installed from the theme panel but rather from the plugins section as it’s size is too big.
Thank you!

Hello fathummus,

Please notice that our theme has not been designed to be used in RTL mode, sorry! Most likely, this type of issue appears because our theme does not support RTL mode. Please try to revert the theme to the default state, clear all your caches and test it again and check if this type of problem reappears. Also, if you have a lot of customizations, please notice that we cannot provide support for this type of settings. Also, the RTL customizations are not covered by support, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Also, please ensure that this issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this advice, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello justmevalthemar,

I suppose that you are using the Newspaper 4.5 version, right? Please notice that the latest version of our theme is Newspaper 7 that come bundled with the all required plugins (Visual Composer ->4.11.2, Social Counter 4.0). I suppose that you are using the latest version of WordPress (4.5.2) and please notice that the version 4.5 of the theme are not tested with this. I recommend you to update your theme to the latest version. Please follow the steps below in order to achieve best results in this regard.

In order to update from newspaper 6, you need to delete the old theme altogether and copy over the new theme via FTP. Then simply run the update script from the welcome screen: http://screencast.com/t/NXxqfbe4T

Before the update make sure you do a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom css will not work with the new version and you will have to adjust or re-add them.
You will have to re-apply a few settings though as some elements change their order and number such as blocks or post templates so a post template from newspaper 4 for example post style 3, will not be post style 3 anymore but a different number.
You will only have to allow a half hour to restore your site to it’s previous setup.

Thank you for your understanding!

Hello Rhonda,

For more investigation in this regard, please notice that it is needed to provide your website URL so I can inspect it closer this problem. Also, please ensure that this type of issue do not come from your untested plugins if you are using something like that. Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hello jauburn,

I suppose that you are referring to our demo, like this -> http://screencast.com/t/uIU0FJqbr So if you want to install them, please check our documentation here -> https://forum.tagdiv.com/demos_introduction/

Thanks for your understanding!

Hello schwalm,

It seems to be a conflict between your untested plugins and mobile theme. I have checked your website and I saw that you are using a lot of untested plugins which could interfere with the theme and generate a lot of unknown issues -> http://screencast.com/t/gYuH2Hy2P3 Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is you are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please notice that the mobile theme is tested and do not create this type of behavior for my side.

Hope this helps and let us know how it goes!

Thanks.