Search Results for 'install'

Hello emalgumlugardomundo,

Please try to make a fresh install of the theme and then only install the visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps!

Thanks.

Hello saffamatt,

I have checked your website and I saw that you have some js errors in your console. I suspect this issue come from your untested plugins which interfere with the theme and could create some unknown issue. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Before this, you can try to disable the lazy load feature from theme panel if this is active, like this -> http://screencast.com/t/Wmjkad9U
Also, please try to update the theme to the latest version (6.7.1) and the Visual Composer (4.11.2).

Hope this helps and let us know how it goes!

Thank you for the message!

Hello gauravkohli,

Unfortunately, your steps are not ok. First of all, please try to make a clean install, without any copies and replacements of style.css. For more information about how to update your theme, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and then, after you have the latest version of the theme you have to check your old CSS in Theme panel->Cusotm CSS area and see if this will apply to your new version if this is valid. If your custom CSS is valid and are applied to the latest version you leave on Theme panel->Custom CSS box or you can move the code in the bottom of the file in style.css.

Hope this helps!

Thank you for the message!

Hello vadikcoma,

I have checked your website and I saw that you are using a lot of untested plugins which could interfere with the theme and create some unknown issue. For a quick workaround, you have to use a bit of CSS code to fix it.

The code is ->

.wpb_wrapper h3 {
margin-top: 0!important;
}

The result you should see here -> http://screencast.com/t/IDmndnlOc

Also, please notice that you should disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thank you for the message!

Hello wira,

I have checked your website and I saw that your images are not shown to your side. Also, I checked your console and there you have some js errors, as you can see here -> http://screencast.com/t/SRyjbnnSn I suspect this issue come from your untested plugins which interact with the theme and could create some unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, you can try to turn off the lazy load feature from Theme panel, like this -> http://screencast.com/t/EJGtD4Fp if you have active this option.

Hope this helps and let us know how it goes!

Thanks.

Hello almostserious,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello richardfromnyc,

Please notice that all your customizations which you have made into your side were registered in your database. You can install the demo without content because your posts and pages will appear there. If you want to load the demo with content, you will have your old content and the demo content included in the package, together.

Thank you for the message!

Hello paolobabaglioni,

Please ensure that you have followed all the steps which are presented in our demo tutorials here -> https://forum.tagdiv.com/tagdiv-woo-invoice-plugin/ Also, I have checked your website and I saw that you are using a lot of untested plugins which can interact with the theme and the plugins and could cause some unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
For your second request, please provide the exact link where is located that button so I can inspect it closer and also, so I will be able to provide a more accurate response.

Hope this helps and let us know how it goes!

Thank you for the message!