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vivreausmic
Participant
#0

Hello,
I read all your documentation on the plugin tagDiv Opt-In Builder but I couldn’t find any information on a particular point before installing it.

If a subscriber (free subscriber, without a customer account just a subscription by mail) wants to unsubscribe, how to proceed? Does he have access to his account to do it himself? Do you have to do it manually for it? If he unsubscribes, does he immediately lose access to the blocked articles?

Thank you

theleaderdotinfo
Participant
#0

Hello –

I have purchased a new license key which I cannot install completely.

When I enter the new key in the “Activate theme” -> “Envato Purchase Code” I am asked to “Create Your Forum Support Account”. I already have an account so I do not want to create another one. How can I activate this new key?

Regards,

Neil.

Anamaria
tagDiv Staff

Hello,

I see this warning is from WordPress files, so my suggestion is to make a full backup to all files and databases and try to downgrade the WordPress version https://increasily.com/how-to-downgrade-wordpress/ and install the theme plugins, clear all cache and see if the problem persists.
Also, you can try to contact your host.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure your theme and plugins are installed correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Also, for this error please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

nwnuyhs
tagDiv Member

Does anyone know how to fix it? As soon as I install the mobile theme plugin and AMP plugin, this problem appears

tksenthil
Participant
#0

I have just bought the theme. After installation, I have gone to prebuilt website and installed the design + content. But, the homepage is blank with only header without any content and footer. When I try to edit the homepage with Tagdiv composer, I am getting this error message:

Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

alexandros
tagDiv Member

Installation of “tagDiv Standard Pack” solved it. Operation is -OK- now.

Bettina
tagDiv Staff

Hello @tnec_in!

Please make sure you have all the tagdiv plugins active in Newspaper -> Plugins. Note that you can use the TagDiv Composer only on the cloud templates.
We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host.

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello @LPH!

If you use the default templates, please make sure you have the Standard Pack plugin installed and active.
The registration issue has been discussed here, please check: https://forum.tagdiv.com/topic/problem-update-11-3-1/

Also, please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

Disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook account again -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello @pedro2!

There are some filters in the flex blocks with custom title which can be inserted with the TagDiv Composer. Explore them here: https://forum.tagdiv.com/flex-block-settings-guide/
Or you can install a demo/template which have the blocks already created.
For more customizations, we recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

You can access the homepage and edit them with the TagDiv Composer(scroll till down for the footer). From the Website Manager, you can choose which footer and header to use if you have both templates installed. You have the possibility to assign a header for a page and other header for another page.
Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Hope that helps you!

Thank you!

LPH
tagDiv Member

TagDiv Composer just isn’t saving options in the Thumb section.

I’m going to call it a bug and not use the prebuilt theme.

As a suggestion, tagdiv composer should recognize a prebuilt theme and set all of the proper image options. I shouldn’t have to manually go in and try to save.

After all, when AMP is installed then all the proper image sizes are enabled in that same block settings area and they are enabled by default.

FWIW, in the options table, td_011_settings has the options for the thumbnail sizes.

Just a suggestion. But I’m done for now. It’s too frustrating. TagDiv Composer isn’t ready for usage. Worse, I’m stuck now because I upgraded to 11.4 and feel stupid not to have verified such an important task.

OK. I’ve ranted enough. Have a good day.

Daniljev
tagDiv Member

Yes. I tried to do it through the tagDiv Composer, but this particular block is not visible through the mobile editor for some reason. But at the same time it is visible on the website in the mobile version.
What could be the reason?

Also wanted to clarify: If I made changes to the CSS theme and blocks through the tagDiv Composer, will the changes be lost if I click install new updates for this theme?

jeffangama
tagDiv Member

Solved by installing the standard pack according to this post : https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/

Maybe a communication email to your customer would have been more effective 😀

Simone Ferrara
Participant
#0

Hi, I wish to showcase some tips I’d like to have in the tagDiv Newspaper theme.

Advice:

  • Specify, for those who use other cache plugins, such as js not to minify or exclude from the cache
  • Add a function that excludes the display of the WordPress bar for subscribers (or even for others)
  • Enable the login on mobile synchronized with the page created with the tagDiv Opt-In plugin (author name must not lead to author template)
  • Ability to generate PDF for the invoice or maybe be able to connect to external services for generating the PDF

many of these tips would avoid installing a child theme to add code to function.php

Bugs:

  • tagDiv Opt-In – currency in EURO € absent (and others)
  • Inability to translate or edit new entries (TagDiv Opt-In) on tagdiv composer or theme panel
  • The login menu block (tagDiv Composer) lacks the ability to translate items “Account details” – “Subscription”
  • Password reset not working (it works if I force it from the user panel)
  • Some blocks (block 23) do not have the possibility to modify some parameters such as: hide comments, author name, in block 23 not even the modification of characters works
  • Fix Background video self-hosted 100% with and heigh
  • Google Tag Manager does not work on the Hero block, on normal button yes; add the possibility to set GTM differently in the two buttons on the Hero block
  • Will tagDiv Opt-In become paid?

    This is not meant to be a criticism, but I would love to have these options

    Regards,
    Simone

marcorroma
tagDiv Member

Hi, I have installed the latest update of your theme (11.4) but the cropping problem has not been solved.
It is currently impossible to crop an image and make it visible in a post.
I await support, thanks.

jeffangama
Participant
#0

Hello,
I was in version 1.9 or 1.8 for newspaper tagdiv theme. I’ve updated all the theme through the wordpress admin. The i’ve installed the Composer plugin as suggested. The home page news are not showing anymore

My site : http://www.collabmania.com

Thank you for your help, the website is in production,

nazarli
Participant
#0

Hi,
I can’t re-activate purchase code after re-installed WordPress on the same domain.
Please help
Rashad

Anamaria
tagDiv Staff

Hello,

Please let me know what plugin for the cache you use.
If the cache plugin does not have mobile support then the mobile theme version can be delivered instead. The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

sun
Participant
#0

I cannot find it anywhere – I’ve installed and activated it.

r.stone
Participant
#0

Hello,

Good Day.

I have installed Newspaper theme and its demo ‘Coronavirus Medicine PRO’.

However, when I go to home page edit mode, I can see a bunch of code inside the text blocks of WP Bakery Page Builder. For instance, I want to edit the number of deaths in the slider area, I am unable to spot, exactly where I have to change this. Further, I want to add some dynamic content to these slides, however, I am unable to do that, as I guess that this installation has some issues. Please see the screen below of home page edit mode:

https://ibb.co/w7GYZbd

Tx

TomFakler
Participant
#0

Hello,
After upgrading to 11.4 most text items are centered not left justified (exceptions are Post titles, Headers, photo captions and descriptions in grid blocks).

How do I get text Left Justified again??

http://www.anitasfeast.com/blog/2021/06/schist-village/
We are run on WordPress 5.8.2 using Gutenberg and Kadence Blocks, and have installed and activated AMP, tagDiv Cloud Library, tagDiv Composer, tagDiv Mobile Theme, tagDiv Social Counter and tagDiv Standard Pack.

Caching is done with SiteGround Optimizer and Cloudflare.

Kind regards,
Tom Fakler

arvind9725
Participant
#0

– I have Google Web Stories plugin installed and posting web stories since 1 month.
– I have noticed that after updating to Newspaper latest Version – 11.4 <TITLE> of web story post removed (when we Edit web story title)
– please check below link and my source code as well. <TITLE> tag is missing in the code.
– please help me to resolve this issue as early as possible
NOTE : i am using rank math for SEO.

https://www.greengujarati.com/web-stories/smartphone-battery-life-tips-in-gujarati/
https://www.greengujarati.com/web-stories/gujarat-na-jilla-ane-taluka/

view-source:https://www.greengujarati.com/web-stories/smartphone-battery-life-tips-in-gujarati/
view-source:https://www.greengujarati.com/web-stories/gujarat-na-jilla-ane-taluka/

Anamaria
tagDiv Staff

Hello Alex,

If you have the Litespeed cache plugin, please make sure you enabled the cache for mobile -> https://www.litespeedtech.com/support/forum/threads/issue-with-mobile-caching-in-lscache-plugin.17148/
Unfortunately, we have not tested Litespeed Cache Plugin, it can interfere with the theme when doesn’t recognize mobile theme plugins and mobile pages, for example, but you can try it.
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

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