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oposum
tagDiv Member

Install Really simple SSL plugin and activate SSL. Thank me later 😉

alejandroman
Participant
#0

Hi

I have Newspaper 11.2 and the latest plugins installed at
claridadpuertorico.com

I have started to receive a “There has been a critical error on this website. Please check your site admin email inbox for instructions.” as I go into the WordPress Dashboard and from there go to Appearance> Customize. Please adivise.

Bettina
tagDiv Staff

Hello!

You should check the row of the element and all settings(CSS tab also) and for sure you can find where to delete a color or a background image from that logo. Let me know which template you installed and I can help you.
In order to see your cloud templates, you need to access Dashboard -> Cloud templates. There you can delete them also, but I recommend only to assign another template without deleting everything.

Thank you!

Badar Javed
Participant
#0

I installed WP Job Manager. When i created job and click on the view to check the job post,,,I am facing the following error,

wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: tdb_template_12113 is not set.
/home/u895096313/domains/hseblog.com/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php

Display backtrace

Everything is perfect and installed

Bettina
tagDiv Staff

Hello!

When you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please re-install and activate the tagDiv Standard Pack Plugin and clear all cache.

Thank you!

Bettina
tagDiv Staff

Hello!

AMP is faster and works better only with the Mobile Theme plugin. The design is looking pretty similar as our plugin. Install AMP and Mobile Theme, then just navigate the website on your mobile phone because the design will apply automatically. For more information, you can check our documentation:
https://forum.tagdiv.com/the-mobile-theme/
https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Bettina
tagDiv Staff

Hello!

I just checked your website on Chrome and they are displayed: https://www.screencast.com/t/EaUUwLvIYZ7M
Please check if you have an AD Block app installed on your browser, delete the cache and try again.

Thank you!

Bettina
tagDiv Staff

Hello Mike!

Normally, when you install a demo, will overwrite with the new font. Maybe, could be a plugin conflict or you have some custom fonts set it there. Please provide your website link, so I can check the font also.

Thank you!

Mike770
Participant
#0

Hello there,

started a while ago with newspaper X without any prebuilt design from the demo section
I’d like now to change the design to “magazine-pro”

so I’m testing as always on a clone site

Newspaper -> Prebuilt Websites -> Magazine Pro -> Design Only -> Install

what happens is that homepage layout changes (0kay) but font is still the previous (while should be rubik)
what should I do?

thx

Anamaria
tagDiv Staff

Hello,

Have you somehow deleted the default WordPress themes?
Also, please check this topic
https://wordpress.org/support/topic/your-site-does-not-have-a-default-theme-2/
Also, please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Bettina
tagDiv Staff

Hello Helvecio!

Try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please do not use WP Bakery!

After update, please make sure your plugins are up to date too. Disable,uninstall/delete TagDiv Composer,delete cache, install, activate and clear the cache also.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure you imported the template for the shop page and also that the tagDiv Shop is installed and activated: https://tagdiv.com/how-to-build-an-ecommerce-website-with-newspaper-theme/

Thank you!

ibexy
Participant
#0

Sharing button does not include articles featured image.
I have gone ahead and installed the Yoast plugin as well (I read it somewhere on this forum that you need this plugin)
Any help?

Anamaria
tagDiv Staff

Hello,

If you referring to this => https://www.screencast.com/t/phVYpuDMLi, please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Calin
tagDiv Staff

Hi,
I’m sorry to hear this, but in case that you still want to give it a try, I will try to provide another solution.
Those form here https://demo.tagdiv.com/newsmag/homepage-clean/ are only examples of homepages.
There is no place where to only download it like on Newspaper when you get the homepage from cloud.
But that homepage is quite simple, it can be builder in 2 minutes, if you do not like the above solution, can get another one. Once that you have installed the Default prebuild website, choose to make a new page and set for it the the page template on Page builder + latest articles + pagination -> https://i.imgur.com/pWK3lcl.png then just edit the page with tagDiv Composer -> https://i.imgur.com/TSTxWcy.png and set the grid -> https://i.imgur.com/7JF08tB.png then the clean homepage is done -> https://i.imgur.com/AY1zLSg.jpg all you need to do now it is to set it as homepage -> https://i.imgur.com/0EOQdjt.png
Thank you!

altdenis
Participant
#0

Hello.
Installed one topic newspaper.
“There are no default on the site”!
What is wrong with your newspaper?

https://disk.yandex.ru/i/gyo-c_nuRo_ndA

Thanks in advance.

muktipolice
tagDiv Member

you’re right. It said it was caused by the cache, but I don’t know what to do. I have installed wp super cache.
I cleared the cache with it but same symptoms.

Calin
tagDiv Staff

Hi Codicem, you have installed a Pro demo, and this is using cloud templates, therefore most of the ads are set on those cloud templates using tagDiv Composer. To remove the ads from categories, please edit the category template like this -> https://i.imgur.com/y2fQg8Z.png then select the ad box and check the image ad tab -> https://i.imgur.com/Yxx5lan.jpg you can check more details about the ad box in this guide -> https://forum.tagdiv.com/custom-ad-spots/

Anamaria
tagDiv Staff

Hello,

I saw in the above video which you provided that you don’t have tagDiv Cloud Library installed and activated, so to have the option to make the background layout boxed you need to activate the tagDiv Cloud Library.

Thank you!

Calin
tagDiv Staff

Hi Josemf, let’s see if I understand correctly the situation, you use Newsmag theme and you installed the Magazine prebuild website -> https://i.imgur.com/EEeSTVt.png, but the homepage is empty without articles. In this case it can be only two situation:
1. During the installation of prebuild website you got some error messages and the installation was not completed.
2. Is possible to have selected this option -> https://i.imgur.com/WgahJ2c.png therefore, only the prebuild websites settings will be display and you’ll need to make your own posts and add theme in homepage blocks using tagdiv Composer .
I hope this will help you!

Josemf
Participant
#0

Hi,

Home page clean demo is not showing on install for the Default News Magazine and I need that one.
Can you solve this?

Thanks,

José

Anamaria
tagDiv Staff

Hello,

If you don’t want to display the latest posts on your homepage, then you need to change this setting from WordPress -> Settings -> Reading and set it on A static Page and assign a homepage => https://www.screencast.com/t/3TJobUsqOYyn
Also, to install the plugins manually please follow this article https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/ -> https://www.screencast.com/t/bQrnMnbD5rj4

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure your theme and plugins are installed correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
-> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Calin
tagDiv Staff

Hi muktipolice,
If I’m right the problem that you are referring is that the mobile version is also displaying on desktop -> https://i.imgur.com/P0B5oVX.png this is happen because of cache, you need to use a cache that have mobile support, like WP Super Cache, WP Rocket
If you cache plugin do not have an option for mobile cache, then it will be better to use the responsive version (all you need to do is to disable the mobile theme plugin).
If there are other problems and I miss them, please let me know!
Thank you!

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