- NewspaperAutoptimize Plugin – install and configuration
- NewspaperCache plugin – install and configure
- NewspaperInstalling Pre-built Websites
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- NewspaperIntroduction to CPT and ACF with Newspaper Theme
- NewspaperHow to edit modules for Flex Block X
- NewspaperWooCommerce: Happy “Add to Favorites!”
- NewspaperWoo Brands
- NewspaperStripe Setup
- NewspaperModal Popup
- NewspaperPayPal Setup
- NewspaperFlex Block Settings Guide
- NewspaperHow to setup the Contact Page
- NewspaperAdd Cryptocurrency Price Ticker Widget
- NewspaperInfinite Loading for Single Posts
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspapertagDiv Social Counter plugin
- NewspapertagDiv Shop
- NewspapertagDiv Opt-In Builder
It’s a easy question:
The desktop home page of y website is ok.
The mobile version is only a “latest articles” page. It looks like the mobile version does not have a homepage at all.
https://petadvisor.it/
What is the problem?
I have installed the AMP version that you reccomend. All plugins are installed and updated.
Thank you
Hi,
First of all, please make sure if you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem persists, please provide more details about your encountered error by providing more screenshots with this error so I can identify it closer. Also, you can send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can investigate it closer. Provide there the link to this topic so we can quickly identify you.
Thank you!
I have been trying to create a single page template using an existing template from Cloud Library. Was working well. All of a sudden, I realized that when I activate a Cloud Library template from Theme Panel > Posts Settings, it does not take effect. I then decided to re-download the template from Cloud Library. But when I open a template, there is no option to install it!
This is unacceptable. As I purchased the theme with the plugin installed from you and not directly from WPBakery, WPBakery will not support their plugin – that falls to you. I’d like a fix to my issue please.
Hello !
Please disable all non-theme related plugins and also delete your cache and check again. For cache we do recommend WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Thank you !
Hi, It appears that sticky menu refuses to go away. First I tried in td composer/header manager (Main menu sticky>Enable/disable sticky menu >set in OFF) but nothing happened.
Furthermore, in theme panel>header, I do not seem to be able to find an option to deactivate the sticky menu option, as I am missing the option described in the documentation. FYI I have installed Header template 28. Is that a problem? I wish to keep this header minus the sticky menu.
Here is a screenshot of my panel options: https://www.dropbox.com/s/1lryjf5lasthtgc/Screenshot%202019-06-26%2015.08.47.png?dl=0
thanks
as cache i use w3. Do i have to remove it before install the theme?
Hello !
Make sure that your theme requirements are up to date and also make sure that you have installed the theme properly: https://tagdiv.com/newspaper-theme-requirements/ ; https://tagdiv.com/how-to-install-newspaper-theme/
If you are sure that you have followed those steps correctly, please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
I would like to provide you with the credentials since from the moment i installed the theme i got an error and forgot to take screenshots or any notes because i was rushing to put the site to active. When the error occurred i was unable to keep logged in or to refresh the page so i deleted the theme and its components from cpanel.
So, now i would prefer to be both live simultaneously to install and fix the errors as they occur/happen instead of having to wait for your troubleshooting in the next 24hrs or so, which is not on my list of things to do right now, because could put the site to risk
Hope you understand my point of view
Reg
Eddie
Hi!
I just bought a new newspaper theme file for $59 and installed it on a new website of mine. But every time I want to add a new cloud template I get this error message: “Invalid reply from server endpoint.”
Any ideas why it’s happening and how to fix it?
Thanks in advance!
Hello !
First thing first please disable all non-theme related plugins and clear your cache. We do recomend using WP Super Cache plugin since it has been tested by our developers: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
The message ” Header Succesfully Saved ” is an automatic message and it will always apear. Also your content modifications should save and that should be fixed by following the steps above.
For the font customization please take a look at our documentation here: https://forum.tagdiv.com/font-customization/
And for the header image please provide a url to your page so we can inspect more and provide a proper solution.
Also please note that support team is answering the topics from latest to newest. So if you keep replying to your topics or creating multiple topics you only make the waiting time longer. And our working hours are 08:00 AM to 17:00 PM ( Monday to Friday ) GMT+2
Thank you !
Hi,
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and as many details you can and some screenshots with the problem if is possible.
Thank you!
Hi there
Hope you are now online. I’m getting errors soon installed your theme. Please tell that you are now online so we can go through the issues
Thanks,
Eddie
Hi! Help. I have a BIG PROBLEM, finish my site, but i have an error in several pages!!!
Error at rows: 2(models) : 3(dom). The model does not match the content
This happens when I click edit template.
ok, BUT:
I did not make any kind of editing or installed plugin, it just stopped working from one day to the other.
and…
how can I make these recommendations if there was nothing unusual to be undone?
This support page say:
The most frequent cases are: the page was modified in the backend by adding code or scripts directly through the TinyMCE editor or if you’ve inserted HTML code with missing tags. This error is also be caused by specific plugins that insert code into pages. You should not use such plugins.
Solution:
You can fix this in two different way:
Clean the code. Recreate the element with the tagDiv Composer. If you need to add other items that are not present in the tagDiv Composer elements list, please use a “Column text” element.
If you already added custom HTML code inside a “description” section inside a tagDiv Composer item, make sure it’s clean and correct (no missing tags). Also, please consider removing it. We recommend you to do not insert HTML code in the page builder as it may cause issues and affect the way tagDiv Composer is functioning.
I installed the theme and when I install TD composer it crashes
I try to upload the theme but I get a message error:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
When I look at the Homepage in the different viewers in my editor, all looks fine. When I navigate to the site on a mobile browser however I get something completely different. All plugins are installed — am I missing a step?
I dont have mobile theme and amp plugin installed on my newspaper theme. Whenever i open any of my post, adsense ad on header doesn’t show to its full height.
It doesn’t happen everytime but most of the time i face this issue. Plz help..
Url:www.jsbjm.org
https://drive.google.com/file/d/123di1H6EiSZHW4WFDVoLeurNMXNf62j_/view?usp=drivesdk
After purchasing this theme from envato, I installed it on the test server and activated it.
and i deactivated it and removed the theme from the test server.
after…
I installed the theme on the server to be actually operated and there is no activation tab. What if I only have a welcome, a plugin, and a support tab? How do I reactivate it?
Another little thing. I can’t find the place to change this writing / menu. I installed the header from the cloud library. Thanks in advance for support
https://www.screencast.com/t/CaZjewbe
Hi,
Making update to the theme is not a complex process, but notice that will be a big difference from Newspaper v8 to Newspaper v9.7.3, I’ve suggest you to make a full backup to your website and try the update on localhost or on subdomain; you can check the news and fix here , section changelog.
Updating the Core of the tagDiv Themes for Envato WordPress Requirements -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Thank you!
Hello !
First of all please try clearing your cache since it appears that your website needs cache clear as you can see here: https://www.screencast.com/t/gm7h0DyKI We do recommend using the WP Super Cache plugin. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
After you’ve cleared your cache please check if the thrive comments are working. Also you can disable the original comment box from here: https://www.screencast.com/t/Oa8Csf9WEU6
Hope this was helpfull !
Thank you !
Hi,
I have made some tests with on my website with the latest version of the theme and seems to works all of the header styles, without any problems. On the mobile, you can see the social icons only when you press the toggle mobile menu, before your main menu, like this -> https://www.screencast.com/t/i2LaDPN0 Please ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge all the CDN files and check the results. It is possible that your caching plugin to be very strong and so you may not see the changes in frontend. After you have checked all of these steps and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, very important is to provide there the link of this topic so we can quickly identify you.
Thank you for your understanding!
Best regards!
Hi, I installed your newsmag theme on the website http://www.partinicolive.it/home1.
Scrolling the site there is the “last articles” section. I can’t remove it from the home because I don’t want to view it because it burdens the loading of the site. How can I do? I would like to remove it or display less than 10 articles present.
Hello !
Hello !
The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. Cloud templates are included. They do no work while having mobile theme.
Also what are you saying can be a cache problem. After you do a change to your page and enter on mobile refresh the page and clear the cache. We recommend using the WP Super Cache plugin. Find out more about it: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Hope this was helpful !
Thank you !
