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advanco_pex
Participant
#0

Hi,

td_composer 2.1 loading time was very slow. Today the content did not show up. So I decided to deinstall and install the latest version (from 8.7.3). Now I get HTTP ERROR 500. Even if I want to install the old 2.1 version I get the Error. No idea how to solve that problem.

Can you help?

Catalin
tagDiv Staff

Hi,

Well as you are most certainly aware, our theme was built on the default structure of WordPress so any major change such as default WP file changes will influence the theme. We cannot recreate this issue on our end so it could be caused by the modification you made. Please try to create a staging site with a default wp install for testing purposes an let us know if the issue is still present on the test platform on a default file structure.

Thank you!

Simion C.
tagDiv Staff

You can use multi-purpose elements or the additional options that it will add. All you need to do is to install and activate it
https://www.screencast.com/t/7gMKIeG2la.
The plugin was introduced in a previous version of the theme and extends the tagDiv composer and also adds more settings in the theme panel
https://tagdiv.com/newspaper-8-5-update-what-s-new/
The elements it will add will be visible in the tagDiv composer once you activate the multi-purpose plugin
https://www.screencast.com/t/mHmdfzPK
https://forum.tagdiv.com/tagdiv-composer-tutorial/

You can use multi-purpose elements on any page, as well as woocommerce shortcodes
https://www.screencast.com/t/jzdAxwL3awg
https://www.screencast.com/t/pJqu5xbUPEDj

Catalin
tagDiv Staff

Hello muditvijay,

Most likely, the theme has not been properly installed. Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check our tutorial from here -> https://forum.tagdiv.com/installing-demos/

Thanks for your understanding!

ThePure
tagDiv Member

Hello,

when I installed multi-purpose plugin my website stopped working.
The blank site displayed with following characters :

Fatal error: Call to undefined method td_config_helper::get_map_block_shadow_array() in /nfsmnt/hosting2_1/b/0/b07bdef0-fbf7-42e3-9abe-6a54d8653edc/puremagazine.sk/web/wp-content/plugins/td-multi-purpose_old/td-multi-purpose.php on line 6256

Why is that ?

Thanks,
Maros Matija

muditvijay
Participant
#0

Dear Sir, I bought the theme urgently and when i clicked Default NewsMag Demo. The Demo Installation Got Completed But I can Just see the header of the homepage and nothing else. Can You please urgently rectify my issue.
regards,
check. theangle.in’s homepage for understanding the issue.

Simion C.
tagDiv Staff

Hi,

If you have the buddypress plugin installed and active, that toolbar could be added by it. Please check in the plugin settings and disable it
https://www.screencast.com/t/uketMFlbdb

Thanks

Catalin
tagDiv Staff

Hello newworldtrade,

We recommend using the Revolution Slider because this is a tested plugin with the theme and should return better results if it will be correctly set up with the theme. Please check the following useful guides from here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thanks for your understanding!

tomnl
Participant
#0

Hi i’m having the same issue as some others users regarding saving changes in the theme panel.

Please tell me how i can fix this problem

max_execution_time 180
max_input_vars 5000
SUHOSIN installed false
mbstring available
WordPress and plugins
WP Home URL i http://jijenwij.thepublisherswife.nl
WP Site URL i http://jijenwij.thepublisherswife.nl
WP version i 4.9.5
WP multisite enabled i No
WP Language i nl_NL
WP Memory Limit 64 MB/request
WP_DEBUG False

msmedesco
Participant
#0

Hello
I have installed the Newspaper 8.5.1 and the WP Bakery Page Builder 5.4.5. Sometimes, I couldn’t figure out why exactly, my Website is displayed like the Mobile Theme. Could anyone give me a hint, why this is happening?
Thanks
Monica

kimchiman-in-seoul
Participant
#0

Hello Tagdiv team,

Thanks a lot for a beautiful theme and your support. I recommend your work to my friend all the time as I have been very satisfied with not only this theme but also your interest and quick response.

I am going to simply show pictures of my hood using a slide function. I am well aware of revolution slide, which I have already installed but kind of reckon this suits a landing page or a homepage. There should also be a built-in plug in for showing photos in a slide form.

What do you recommend?

Thanks in advance,

Eungul Cho

ctoweett
tagDiv Member

Hi Simion. So, I installed the Lifestyle demo, but it seems to be slowing my site down or something else is happening because when I try to test web page speed in pingdom or gtmetrix, the request times out, but when I remove the demo (or use another demo like local news) it works.

Simion C.
tagDiv Staff

Hi,

That will require multiple theme licenses. According to Envato license terms a theme can be used for a single end product (website)
https://themeforest.net/licenses/standard
https://themeforest.net/licenses/terms/regular
So the theme may be installed and activated on a single website based on those terms. Activating it on a testing domain or sub-domain is permitted, but different websites with different content will require more licenses.

Thanks

Simion C.
tagDiv Staff

Seems something is wrong in the HTML, the whole footer content is outside of the container that would limit it accordingly. That should be fixed by reinstalling the theme, try that if possible and the issue would be fixed.

Bogdan B.
tagDiv Staff

Hello,

You can create a staging install like so: http://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
And after everything is set up properly, you can use a plugin (like ‘duplicator’) to move the install to the live site.

Thank you!

michaelaulia
tagDiv Member

Hi Bogdan,

1. I did alter the default WordPress install so that all the WordPress files are inside a folder (let’s say “files/” under the root). So my WordPress Address (URL) is https://www.cravingtech.com/files, and Site Address (URL) is https://www.cravingtech.com

2. Yup, noticed it’s not a bug
3. Ah, thanks for that!

Bogdan B.
tagDiv Staff

Hello,

Please read this guide: https://forum.tagdiv.com/installing-demos/
If you want to import posts and pictures from an external site, you will need other tools to do it. The theme has no options to import content from external sources.

Thanks.

Bogdan B.
tagDiv Staff

Hello.

It was a correction made in the theme and plugins.
Please use this guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/ and
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.

Thank you!

Simion C.
tagDiv Staff

Hi,

That would be related to some demo content. Please check this topic
https://forum.tagdiv.com/topic/installing-the-art-creek-demo-results-in-2-image-errors/

Thanks

Bogdan B.
tagDiv Staff

Hello,
It is simply your cache. The plugin is being installed from the cache directly. You need to check with your host or cdn server as it seems you have a strong cache in place.
Thank you!

Bogdan B.
tagDiv Staff

Hello,

Thank you for your feedback.

1. The amp template was created on the default WordPress structure. If you have altered folders in your install, this can be a consequence of that. Can you provide more examples or more detailed explanations on how you have the folders set up so we can get an idea? If you do not want to share this info publicly here, you can contact us via contact@tagdiv.com
Please note your home url will have to be == to the site URL. The tagdiv composer requires this for proper functionality.
2. Yes there are different thumbnails between amp and the regular page. This is not a bug. For the moment there are no settings to change the thumb used

3. The about us section comes from the footer options of the theme panel under Footer Info content

Thank you!

Bogdan B.
tagDiv Staff

Hello,

It seems you need to update your social counter plugin and then clear cache. Please disable the current social counter you use and then install it again from the new theme package (version 4.3)
Make sure you clear cache afterwards.

Thank you!

rox
tagDiv Member

So are we, we have reinstalled td-composer plugin through the theme panel and tried everything else, and still shows the blank screen with the rotator. This looks like the backend issue for tagdiv to investigate since nothing has changed at our end. We have opened another ticket for footer width and formatting issue, these 2 could be related.

Awaiting tagdiv experts to respond.

Ryanc
Participant
#0

Installed Multi-Purpose on my site http://www.BeyondTheTent.com and would like to use it to build a custom shop page with Woo-Commerce. Have disabled all plugins individually, uninstalled and reinstalled MP and still no luck. Any help would be much appreciated. Thanks

ctoweett
tagDiv Member

See this guide to install the Newspaper theme properly https://forum.tagdiv.com/install-via-wordpress/

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