Search Results for 'install'

Hello michaelcates,

Please check the default behavior for Big Grid 2 on mobile, like this -> https://demo.tagdiv.com/newspaper/big-grid-2/ If your Big Grid 2 behavior it is different by Big Grid 2 from our demo preview, it seems that you have a problem on your side. Try to disable all of your untested plugins and install only the items which come bundled with the theme core files and check the results. Also, if you have the same wrong behavior for your Big Grid after you have followed my above advice, please provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello,

Yes, you can.Before deleting the theme or domain or install, please use the system status screen to reset the theme activation. Then you can activate with the same code again.

Thanks.

Hi,

You should try and reinstall the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Then check if you still have the problem. Try to remember what were the changes made before the first time this happened. Maybe you have installed a plugin that might have caused this. You could try deactivating the plugins by FTP before trying a theme reinstall, using a guide like this
– http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Or if you made modifications to the theme or WordPress files, remove them and test again. If you have a backup you could use that to return the website to a previous working state.

Thanks

Hello,

The demo content should not be edited. Pages, categories and posts that come with the demo are not to be used as your own content because they get removed when switching demos or uninstalling the demo. Even if you edit the content, it will still get removed so it is recommended to create your own pages, categories and posts from scratch.
Please use this guide to learn how to edit the pages: https://forum.tagdiv.com/tagdiv-composer-tutorial/
This guide should help with the settings: https://forum.tagdiv.com/newsmag-block-settings-tutorial/

Thank you!

Hi,

That was a design choice for that particular demo. The author name, date and comment count are not displayed on modules in the Say What demo.
If you would like to make them display, you could remove this code from the demo stylesheet
– https://www.screencast.com/t/uuQykuLe
Then the post meta will be displayed normally on modules, if enabled in the theme panel
– https://www.screencast.com/t/mDs7I7pt7p
– https://www.screencast.com/t/Rz4RkI2g
Maybe try clearing the cache after making the modification just in case, if you have caching installed.

Thanks

ello,

We know of 3 possible causes for this issue.
1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.

2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh

3) Editing a page that was previously built with another page builder.

Thank you!

Hi,

Please use this guide: https://forum.tagdiv.com/install-via-ftp/

Thanks.

Hello msimktg,

Do you have cleared all of your caches after this? Also, I suggest you make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and use only the tested plugins if you want to achieve good theme results. Please keep in mind that theme mega menu works and expected and if it used according to our documentation, you cannot get any errors with it, sorry!

Hope this helps and let us know how it goes after you will follow my above advice.

Thanks for the message!

Hi,

First of all please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then deactivate all other plugins except the ones provided with the theme (install the latest version of the plugins from the theme package) and clear any caching installed.
Then create a new page and try to edit it with the tagDiv composer. Do not edit page previously created with the Visual composer. If you installed a demo, use tagDiv composer to edit the homepage. Open the page and make the modifications you want.
Here is a guide that will be helpful to understand how you can modify the elements on the page using the composer
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also a tutorial about the block settings and options
– https://forum.tagdiv.com/block-settings-tutorial/
Please let us know if you still have problems using this page editor.

Thanks

Hello nopawel,

First of all, please ensure that you have correctly installed the theme via FTP way, all the system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then, please make sure that you respected the following steps regarding on using TD Composer as the main page builder, according to our useful guides here -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Hi,

I have installed the Video News demo and the ad you mention is positioned exactly like in the live demo
– https://www.screencast.com/t/iqIthJCpRy
You could edit the page with the tagDiv composer and check if the row containing the custom ad has a top padding like it should
– https://www.screencast.com/t/asQiEl57pF
That is the property that is creating the space above the ad.

Thanks

Hello,

We know of 3 possible causes for this issue.
1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.

2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh

3) Editing a page that was previously built with another page builder.

Thank you!

@mdeleon
That is not a similar issue. You are facing a totally different issue. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

And please open a new topic if you have any further questions.

Thank you!

Hello,

We know of 3 possible causes for this issue.
1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.

2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh

3) Editing a page that was previously built with another page builder.

Thank you!

Hi,

It could be a different issue. Try deactivating all other plugins except the two editors, and clear any installed caching. Then create a new page and edit it with the tagDiv composer.
Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Please let us know if you still have problems using the tagDiv composer.

Thanks

Hi,

That should not happen, and it means something is not functioning as it should. The mobile version should only be displayed on mobile, that is the way it was designed. This issue happens only when conflicts happen between plugins or with some caching plugins.
Making the mobile version display on desktop is not possible on demand. It would require major changes in the theme even if it were.
It would be best if you would try and use the theme properly, for the best results. Try using this caching plugin instead
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hello jantonio6,

I have inspected your website and I saw that you continue to use some untested plugins (wp rocket, social plugins, wppas etc.) which can break your theme layout, sorry! Please try to disable all of them, leave just only the plugins that come bundled with the theme core files and which are tested with the theme, clear all the caches and check the results. Try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hi,

If you did not set the logo in the footer and it is displaying with no reason in that section, you could try a theme re-install. Maybe something has not installed properly
– https://forum.tagdiv.com/install-via-ftp/
Then deactivate all plugins except the ones provided with the theme, and clear any installed caching. Check if the footer still displays the logo despite being disabled in the theme panel.
If you still have problems, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

Hi,

It is strongly not recommended to update the Visual composer plugin directly from the author (option available for a purchased plugin).
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
When an update is available for Visual composer, we will first test it and and then officially include it in the theme package. This will ensure full compatibility between Visual composer and the theme.
What you could try is to install the previous version that you had installed before updating (and try updating the page with problems). Installing the version that worked before could fix the issue.
You could consider updating the theme as well, as I see that you are using an older theme version at the moment
– https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hi,

The views seem to be working at the moment on your posts
– https://www.screencast.com/t/LEOJq3lAMU
– https://www.screencast.com/t/L6ahKecWWGU3
It was probably just a caching issue, either server cache or caching installed by you. If you enabled the mentioned option in the theme panel, it should work with a caching as well.

Thanks