Search Results for 'install'

Hello ALM2000,

Please notice that the theme update should not break your website, sorry! Please check our change log here -> https://www.screencast.com/t/JCS5R2TzT because there you will see what kind of changes were made in this update. Most likely, you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues which can break your website. Try to make a full backup to your database and make a new clean install from scratch via FTP way because this is the surest method in this regard and check the results.
Also, if you cannot access your dashboard, you should contact your hosting provider, tell the problem because it is possible to be a problem from your hosting provider/firewall which blocks you to access it.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

We try to answer all the topics as soon as possible. This is done form oldest to newest. If you reply in your own topic before it has been answered, it will only refresh the date and move it further in the line.
I have inspected your website and I see the problem you mention. It seems that there are classes missing from your theme stylesheet. That is why these elements are displaying like that. Maybe you have made modifications to the theme files of any kind especially the CSS file.
A solution would be to reinstall the theme, and this should fix this issue
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hello,

Please try to reinstall your theme by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Choose any method except the automatic update one as this is not technically an update but the same file replacing must happen.
Also please disable all plugins except the page builder and test again as a plugin conflict can create such issues as well.

Thanks.

Hi,

The tagDiv composer needs to be active for the demo to display properly. Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if necessary, as they might have a recommended method in this matter.
Then deactivate all your other plugins and try to install the tagDiv composer again the normal way, or by FTP (unzip the tagDiv editor archive and upload it to the plugins folder in your wordpress folder – it should be wp-content->plugins – then activate it)

Thanks

Hello limatola,

Provide your website so I can take a closer look at it. Most likely, this type of problem comes from your untested plugins if you are using something like this or happens due to a bad theme installed on the server.

Thanks for your understanding!

Hi,

If you mean the social counter, that should work properly once you configured it according to this guide
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Check if it is set up like mentioned in the guide. If it is and the data is not refreshing or displaying any values, try clearing any caching installed.
Also make sure that your Facebook profile page is public, the counter will not work with private profiles.

Thanks

Hi,

Please check again if the translation is entered in the proper field
– https://www.screencast.com/t/ffSGNj3vPZM
Then clear any caching installed. A cache may prevent or delay the changed you make from being displayed.
I have tested it and the translation works as intended
– https://www.screencast.com/t/TfAQ9PfaAG
– https://www.screencast.com/t/OeK5Zcg2PHj

Thanks

Hi,

Please make sure you follow the steps exactly as they are described in this guide
– https://forum.tagdiv.com/smart-sidebar-2/
The sidebar will become sticky once it is done properly. If you have added the necessary class and it is still not working as it should, then it could be something else that is interfering. I see a number of errors in the console on your website, that is increasing when the page is scrolled
– https://www.screencast.com/t/aJN8ZtEp
I would suggest that you deactivate all your plugins except the ones provided with the theme and clear any caching you might have installed. Then check if the errors are still present, and the sidebar is working as it should.
Usually plugins are to blame for these errors, some of them can interfere with the theme functionality.

Thanks

Hello bloggingindian,

Please keep in mind that mobile plugin will come bundled with the theme core files and you can install it or do not if you will not. Try to make a new clean install from scratch via FTP way according to our documentation. This plugin has been fully tested with the theme and should work as expected.

Thanks for your understanding!

Hello,

If the get access token does not work on your site please uninstall and delete your current version of the social counter plugin and install this one:
http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
Then please clear your browser cache before pressing the get access token. Here is an example on chrome: ctrl+shift+delete: https://www.screencast.com/t/afA9RzKuRsDv

Thanks

Hello,

Please try to install the plugins manually by using the wordpress plugins section and pressing the add new plugin button and then uploading your plugins. The plugins can be found in the main them package under Newspaper-tf/plugins.

Thanks.

Hello fgmotta,

I recommend you to make a new clean install from scratch via FTP way because this is the surest theme method in this case. This error might appear to a wrong theme installing and that’s why you can bring this issue. Make a full backup to your database and try to reinstall the theme, clear all the caches, purge CDN files if you are using the CDN system and check the results.

Thanks for your understitching!

Hi,

Please make all other optimization besides the render blocking js and css and ignore google’s position in the list. Image optimization has a pretty big impact.
https://code.tutsplus.com/tutorials/speeding-up-wordpress-image-optimization–cms-22057
As for the render blocking js and css you will have to use speedbooster and make the proper code changes as instructed in the page speed guide.
Page speed is a very personal thing and is different from one host to another. Lots of factors kick in and it cannot be a one click job. This is something each user has to do on their own install and figure out what works best for them. There are literally TONS of page speed guides online. Please also check with them as our guide is not a definitive guide on what to do and what not to do. We simply pointed out a few obvious things to improve but there is a lot more to be made if you want to have top loading speeds.

Thank you!

Hello antima,

First of all, ensure that you are using the latest theme version and also, the latest version of required plugins which come bundled with the theme core files. Make the theme installing via FTP way because this is the surest method in this case. Also, if the problem is still there, please provide more details about it, so I will be able to provide a more accurate response. Also, provide your website URL.

Thanks for your understanding!

Hello republicmediagroup,

This kind of error might appears because the theme does not right installed. Try to make a new clean install from scratch via FTP way with the latest theme version, clear all the caches and check the results. Also, you can try to turn off the following option from Seo Yoast, like this -> https://www.screencast.com/t/n8Cc35EofLh
Clear all the caches and check the results.

Thanks for the message!

Hello Somosung,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, right? This behavior appears when you have additional customization through custom CSS code. Please notice that the CSS is working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new fresh install from scratch with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello,

The menu is the same on all demos. You can change the header style from the theme panel: https://forum.tagdiv.com/header-styles/
If you like a specific demo style, you will have to install that demo as you cannot replicate the look of one demo on another one without custom modifications.

Thanks.

Hello tt5,

First of all, please ensure that you are using the latest theme version which is available for our Theme Forest section and then, make a clean install from scratch via FTP way because this is the surest method in this regard.
The problem with the “Get Access Token” might be from the browser caches. Before pushing it you should clear all of the browser caches and check the results. Also, if the problem is still there or the FB will not count correctly, please let us know and provide your website URL. Also, ensure that you are using the latest theme version and only the plugins that come bundled with the theme core files and check the results.

Hope this helps!

If you problem is still there after you have followed all of these steps and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello Knux0r,

It seems to be an issue which most likely happened due to a wrong installation of the theme. PLease try to make a new clean install from scratch via FTP with the latest theme version, install only the plugins that come bundled with the theme core files, clear all the caches and check the results.

Thanks for your understanding!