- NewsmagRequirements for Newsmag
- NewspaperRequirements for Newspaper
- NewspaperFlex Block Settings Guide
- NewspaperBig Grid Flex Settings
- NewspaperWhen tagDiv Composer is Not Working
- TutorialsDefault Block Settings Guide
- NewsmagBlock settings tutorial
- NewspaperBlock settings tutorial
- NewspaperInstalling Pre-built Websites
- NewspaperHow to Update the Newspaper Theme
Hello @swankyfella !
Check this guide: https://byteofdev.com/posts/speed-up-font-loading/
Theme requirements: https://forum.tagdiv.com/requirements-for-newspaper/
There are a lot of factors which can make your site slow. Make sure you use only some templates and fewer functionalities and options.
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin or not, if you are using the PRO demo or a standard one.
Some starting points to improve your website page speed are here:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
Hello @LinkBaits7 !
When you update the theme, please disable all extra plugins, and after doing the update.
Please make sure that the theme system status is configured as mentioned in the requirements guide: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
This is a re-post of an issue I have reported which is being dealt with very poorly by support. I’d like someone else to look at this problem and treat it as if it’s a problem YOU are having (it would be fixed in a day if it was a problem YOU were having). I am losing time and money because of this problem, and I could be losing a client because of it. Here is the original message below, and the original exchange is https://forum.tagdiv.com/topic/some-objectsitems-not-loading/ Thanks
ORIGINAL MESSAGE
I’m including all of these issues at once because I have a feeling they are all related, and maybe seeing them all together will give you some clues as to what’s going on.
1. When I pull in a contact form from the cloud library, from any theme, only the shortcode displays. No form shows up, and the short code is not parsed when viewing the page live either; I only see the short code.
2. With some modules I can’t change the background image in the template. When I try to, the image doesn’t change. In other modules I AM able to change the background image. One module that consistently never let me replace the image is the fancy text and picture module. It has a game console as the default image. I’m never able to replace it. And when image replacement DOES work on some module, the image placement doesn’t work the normal way; I have to do a workaround (see next point)
3. I can’t add an image the normal way, in any module, because when I choose an image and click “insert into post” nothing happens. I have to instead copy the URL of the image in my library, paste it within the “Add by URL” field, and only then will the image load.
4. Something that consistently fails, apart from contact forms, is that I can’t load the “Hero” image module. When I drag it into the page I just get a status wheel spinning and spinning and nothing happens.
I’m running the latest wordpress build. Everything looks good in the theme panels status menu. I have read the themes minimum technical requirements and everything looks good there too. All the required plugins are installed and ONLY the required plugins are installed. I don’t have any other page building/editing plugins installed. So I can’t see any obvious reason for why the theme is so buggy and temperamental. It renders the theme practically unusable
Thanks for your help
Hi,
Please make sure you have the latest version of the theme, 12.1.1
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ->
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console https://imgur.com/bRYwbvE if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hi,
Please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Thank you!
Hello,
Unfortunately, I don’t understand the aggressive way of addressing this, considering that I explained very well how to change the logo and make customizations.
Now, that your settings are not saved, it may be because you have an error in the console, which I don’t think you have checked, you may have a 403 or 404 error.
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about denying code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Hi,
Please check the suggestions from this article https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hi,
This is a theme requirement – https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ – https://i.imgur.com/SWfRqkI.png – https://i.imgur.com/PBGx18e.png
In case you can not manage it, then please contact us via email at contact@tagdiv.com, and please provide wp-admin and cPanel access and we’ll check the settings.
Thank you!
I emptied the cache and don’t have the Cloudflare’s Rocket Loader installed. PHP version is above 8 and have all the requirements. Any other options I can try?
I’m including all of these issues at once because I have a feeling they are all related, and maybe seeing them all together will give you some clues as to what’s going on.
1. When I pull in a contact form from the cloud library, from any theme, only the shortcode displays. No form shows up, and the short code is not parsed when viewing the page live either; I only see the short code.
2. With some modules I can’t change the background image in the template. When I try to, the image doesn’t change. In other modules I AM able to change the background image. One module that consistently never let me replace the image is the fancy text and picture module. It has a game console as the default image. I’m never able to replace it. And when image replacement DOES work on some module, the image placement doesn’t work the normal way; I have to do a workaround (see next point)
3. I can’t add an image the normal way, in any module, because when I choose an image and click “insert into post” nothing happens. I have to instead copy the URL of the image in my library, paste it within the “Add by URL” field, and only then will the image load.
4. Something that consistently fails, apart from contact forms, is that I can’t load the “Hero” image module. When I drag it into the page I just get a status wheel spinning and spinning and nothing happens.
I’m running the latest wordpress build. Everything looks good in the theme panels status menu. I have read the themes minimum technical requirements and everything looks good there too. All the required plugins are installed. I don’t have any other page building/editing plugins installed. So I can’t see any obvious reason for why the theme is so buggy and temperamental.
Thanks for your help
Hello,
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
Thank you!
Hello Ravi!
Check the requirements here: https://forum.tagdiv.com/requirements-for-newspaper/ and let the host know about your issues too.
Thank you!
Hello Ravi,
If you get the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
A working alternative for that situation is to open the cloud library from the front end. For example, you need a cloud category, go on a category and click on cloud -> https://i.imgur.com/rtOlQ9K.png also the cloud can be opened from tagDiv Composer -> https://i.imgur.com/tSMIb9e.pngYou can use a license key for one single product, but if you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
Thank you!
Hi,
Did you ask the host?
The request made to the theme is blocked by your host or the firewall -> https://i.imgur.com/n85FVzg.png
Do you have the requirements made like in our guide https://forum.tagdiv.com/requirements-for-newspaper/?
Thank you!
Hi, no errors. the page https://test.sporten.com/
All requirements are on green. If you need access to the page let me know.
But the changes I’ve made for the category page are ok.
Hi,
I can see your header on the posts/pages -> https://i.imgur.com/e9lqtBR.png -> https://i.imgur.com/zByuoIy.png
Maybe the requirements weren’t set like in our guide https://forum.tagdiv.com/requirements-for-newspaper/ please check the console when you try to edit with tagdiv Composer.
Thank you!
Hello,
Check the theme requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away. Check out some known possible factors which can interfere with our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hello,
I checked and now seems there is not our theme, please let us know what message error you receive.
Maybe the requirements weren’t set like in our guide https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Yes, as per the requirements I have already updated all the limits to Max.
https://support-tools.com/?d4b85662664fc856#YmCHHi1bGLAf7hH/uU99TyKkX0GHDHf/sKJYtNfO1M0=
PHP version
https://support-tools.com/?ffd16e4e469b5566#uZ992ZQ8MzQMARJMq/IXgkfWqkgkg/keGTTqB77OK6A=
Mod
https://support-tools.com/?09ac84a9d324370d#GJnV6EYsmFS3FT0GP5Iw6hIjnrjTPUy/b7L+fjtB6II=
Hello @Djokoinfluent !
Check the theme requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test and deactivate ALL plugins except tagDiv ones. If you are using a cache plugin, deactivate it and see if the problem goes away. Check out some known possible factors which can interfere with our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hi,
Seems the requirements are not set correctly, please ask your host to help you to set the requirements.
Thank you!
Hi,
Usually when this problem appears what you need to do is to double the wp memory that is alcoate for the website.
We recommend to set it on 256MB, if you already have it at 256 then double it.
-> https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hello @tagdivnp!
For example, I’m using the 7.4.19 version. Check the theme requirements here: https://forum.tagdiv.com/requirements-for-newspaper/
Also, make sure you do not use untested plugins with our theme.
Thank you!
Hi,
Did you do the test only with tagdiv plugins?
You can ask your host to help you to set the requirements.
Thank you!
Hello,
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Hope it will help you!
Thank you!
