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Hello since the last update no author and the review stars is not displayed
greetings Birgit
Hello, I’m facing problems with verifying my license, When entering the purchase code it says it was verified but when accessing the updates part the message appears saying: An issue has been encountered while trying to validate your license key
My purchase code is valid.
My e-mail: magno.gf@outlook.com
domain: portalpolitizei.com.br
Hello @cenkerinan !
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
Make sure you do not use Mobile theme plugin, if you use the mobile option 1 or 2.
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
And the problem continues…. translation panel ok, but with each update, I have to keep changing the td_login.php file by hand.
Hello,
I go to Newspaper -> System status but hav’t and can’t turn off
———
– update: after upgrading to 12.3.1 i was able to disable it.
Thanks
Hi,
Normally, we tested the theme with 8.1 and solved the problems we found, but maybe you have a large database, and then this delay may appear.
There will be an update, but I’m not sure if it will solve your problem
Thank you!
Dear Anamaria,
thank you for the feedback. Version is 12.3.
As for php 8.0 ok, we will test it. Do you have plan to update the theme for compatibility with 8.1?
Best regards,
Pietro
Serious? Was edited and enable, Now i turn off the sticky menu cause it’s ugly, but there is a problem with your latest update. Bye
Hello,
Did you install a new plugin recently? What I can suggest is to update the theme and do a test using only tagDiv plugins.
Also, please do a full backup of all files and databases, before updating.
Thank you!
Hi,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually on a staging https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hello since the last theme update (tonight) i have several problem with the sticky menu and the command line “Drop menu items in More”, well sometimes it work when i reload a page and sometimes it not works (frustrating) . I i go to the builder everything seems just fine, but when i reload EVERY SINGLE PAGE sometimes (most of the times) i see all menu voices. Here the link: https://www.lindipendente.online
The right menu is the one the when scrolled down have just the logo on the left and menu voices on the right.
I’ve using Litespeed cache, but i’ve purged many times with no success. Firefox seems to be less sensitive to the problem, while chrome and safari aren’t.
To be honest, I’m also a bit irritated about it. Ads everywhere, even in the composer. Luckily I only maintain my own sites but for people who use the theme for their clients the update must have been a shock.
Hello,
I am using the Newspaper theme responsive on mobile and since last update (Version 12.3) it seems that Google Search Console find ergonomics problems on my pages (mobile version) :
– Unreadable text, because too small
– Clickable elements too close together
– Content larger than the screen
Any idea what could have caused that and how to solve it ?
Site is https://byothe.fr
Hi!
I need help updating my Newspaper theme. Haven’t updated for quite some time now. Current version is 9.7.2. Trying to update to latest 12th version via WordPress feature (add new theme), but it always crashes the whole website so that I have to restore from the backup on the server.
What do I do wrong? How should I update from 9.7.2 to 12?
Thank you!
Dear team,
we are facing some issues with our website, apparently related to slow calls from theme elements, and in particular by td-composer and td-cloud-library.
From our hosting they suggested to check with your whether those elements are already fully compatible with WordPress 6.2 and PHP 8.1 and if some update might be needed. Please find our slow log here shorturl.at/efw08.
Thank you for your attention, do not hesitate to get in touch for additional information.
Best regards,
Pietro
Looks like the site got hacked so I ran an update. Cannot see all the “Cloud Templates” now. Only “404 Template” and the start of “Author Template” are listed. Error is:
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
Running Newspaper 11.4 with “Week PRO” template on latest version of WordPress 6.2.
Any ideas on how I can tourbleshoot this?
Thanks, Neil.
Hi nibbl,
This week there will be an update to the theme and there will also be an option to completely remove these banners.
Thank you for your understanding!
Actually, I had lots of strange behavior.
I’m in Developer mode, no caching, no page caching or anything else.
I’ve had a page looking good and updating in the builder.
But the published version does not reflect the changes.
It was fixed after I duplicated the template, renamed that and used in instead.
That was late last night.
Today I continued on the template.
The issue is with TAGS on the single page. It was showing correctly on desktop.
When looking on the published page, it was not visible on the non-desktop viewports.
They are not hidden. All shows as “Show”. I tried “Block” to no avail as well.
They show well in the builder, not published.
I tried duplicating the template as before. No go this time. It seems that there is a bug somewhere in the page causing problems.
I just added a bright green background on another element of the page. It is no longer updated on the published template.
It seems like once again I have to start from a clean template and hope I can save and reuse some of the layout elements I’ve been working on this week.
Can you reach out to me by email so I can provide you with login info so you can troubleshoot where the bug is?
The single page has been a painful experience so far…
Thanks for the answer, but it’s not a speed optimization problem. I have already purchased your theme for 3 different websites and this is the first time the homepage takes almost 2 seconds to load. I have updated the content of this homepage from the previous ionMag News, this homepage is currently taking 210 milliseconds to load.
Old page: https://www.loodusajakiri.ee/
New page: https://www.loodusajakiri.ee/uuem/ (same server)
Hello!
Then why can’t you guys find a solution and fix the problem? This is an issue for us and this problem affects our visitors’ user experience. Kindly check and give us a separate fix, we will update it as our own. You can update that change in the new future version of the theme whenever you want. If you give us a solution for now, our problem will solve and we don’t want to wait for a new theme update. Waiting for a new theme update will lead to a delay in fixing the issue. Either you provide us with a solution or release the new theme version update with the solution for this issue ASAP. Try to understand our situation too!!
Thank you for your understanding!
@bettina, Do you have any updates regarding this issue from your side? The issue is coming from the conflict b/w tagDiv plugins. Please find a solution ASAP.
Any updates? @anamaria
Hi @bettina, @anamaria, @ncalex,
Any updates? When can I expect if it is a new update for the theme? The issue is from the plugins that you own, that’s why we can’t handle it. Please find a solution for the mentioned issue ASAP. If there is any delay in the new theme update, please check and give us a solution before that.
Please check and let us know your feedback.
Thank you
Hello.
Following the tutorial on the page below:
https://forum.tagdiv.com/gallery-2/
In my wordpress, there is no longer the classic option, so I can’t find how to select and inform that the gallery must be of the TagDiv Slide Gallery type.
How to proceed?
I have my theme all updated (12.3) and wordpress (6.2).
I don’t see how it works in your screenshots as all the dates were Mar 29th. Maybe I was not clear and you misunderstood my question. In my case, I created a post, let’s say, on Mar 29th, then I updated the post’s publish date to Jan 1st and wanted to show Jan 1st in the post list.
