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Hi There,
I am trying to edit some text in a Page which I have imported from cloud theme. And the WP editor is not working. Any idea how can I get it fixed? https://prnt.sc/1r17olg Here is the screenshot of it. I have already tried clearing the cache and uninstalling and installing the tag div composer.
Hello!
I’ve checked your website and I can’t see any white spaces, please clear the cache and check again the results.
Thank you!
Hello!
Let me explain you which options of mobile versions are:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the issue can be from a cache problem or a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Thank you!
Hello,
I made a test with a single template 9 and for me look fine the post with a featured video => https://i.imgur.com/Q0y7whd.png
Please try to assign another template, clear all cache, and after set again the single template 9.
Thank you!
Hello,
I checked your website and now seems to display fine=> https://i.imgur.com/IrB1iVw.png
Please do these steps:
1. disable tagDiv Composer
2. uninstall(delete) tagDiv Composer
3. clear cache (if cache plugin exists)
4. install tagdiv Composer
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Also, I saw you have the theme version 10.4, please if you can update the theme to version 11.2 on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look, and try to add the header template again.
Also, please do a test using only tagDiv Plugins and try to import the template.
Thank you!
Hello,
Also, please make sure you have the tagDiv Standard Pack plugin activate.
If the problem occurs, check for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Wow! That was really fast. I have cleared cache all is ok now, but there is another issue when I scroll down the green area becomes black. See screenshot at this link https://we.tl/t-w6LPObhbrv
Hello!
Please re-add the element in TagDiv Composer and see the results!
Also, do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please delete the cache, also from your browser and try again. The header should be green and not black, because the settings are global.
Check this screenshot to see how you can change the color of the header on the mobile viewport: https://www.screencast.com/t/0gHLXAd97
Thank you!
Hello,
Please send some screenshots of what is showing in the share panel.
Also, please disable extra plugins, clear all cache and let activate only tagDiv plugins and check again the Share panel.
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make sure you have the latest update of the theme and plugins(11.2).
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser)and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
This is a tested plugin with our theme, but you can use another cache plugin which suits your needs. Of course, this is not enough to optimize your page speed.
Our developers are working a lot to improve the page speed in every update.
So, please make sure you use the latest update of the theme and plugins because it may help you for your page speed. First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you!
Hi,
I just checked your website and this seems to be the responsive version -> https://i.imgur.com/OXBIJXX.png I think that was all about to the cache from website and browser.
If there are still some problems, let me know!
url; nptips.com
i installed the mobile theme of newsmag, after testing it i didnt like how it was looking so i uninstalled it together with the AMP plugins.
yet when i view from mobile it still shows the mobile theme template… how do i get rid of that mobile theme view so that the site can just be responsive with the desktop view on mobile.
i have cleared cache multiple times and has also opened site in incognito mode yet same problem persist.
Hi tagDiv Team.. I am news Publisher I also install Wp super cache plugin and configure according to your blog… But my core web vitale doesn’t pass..
https://www.hindulive.com/india/army-will-buy-missiles-and-helicopters/122/
Hello,
We’ll like to investigate it, for this please make a full backup, and contact us at contact@tagdiv.com, include wp-admin and Cpanel access, also add the link of this topic in the email to can identify you.
Also, please check if you don’t have object cache on the host or a plugin that include object cache.
Thank you!
Hi Calin,
Thank you a lot for help.
I am using Litespeed and I had to turn-on Cache mobile.
I forgot about that option.
Best regards
Hello!
This can’t be possible from our theme. I can not see what you mean exactly, because the link which you provided is not working anymore.
Sometimes, this kind of issue is from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello,
Maybe was a problem with cache, I don’t know exactly what the problem might have been.
I’m glad is solved.
Thank you!
Hello!
Check our documentation here:
– https://forum.tagdiv.com/using-theme-translations-together-wpml/
– https://forum.tagdiv.com/tagdiv-composer-not-working/
This problem could be from a plugin conflict with our theme, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Thank you!
Hi crodexter, to get a better speed on mobile version you can use the mobile theme plugin or the mobile page template.
Now when you are using the mobile theme plugin you must make sure that the cache plugin that you have, has an option for mobile version, if not then this will not work properly. We recommend to use WP Super Cache -> https://i.imgur.com/Q6IMysD.png, but there are more cache plugins that can be used.
Also if this is still not working, to make sure that it is or not a cache problem, please disable all cache that you use and try again.
Let me know the results!
Hello,
Did you set custom code on the homepage? Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
I saw on other pages the submenu works https://i.imgur.com/HgGKEpD.jpg
Thank you!
