Search Results for 'install'

Hi,

If you have a caching plugin installed, like WP Super Cache – https://www.screencast.com/t/Q7LoJXXwB you need to go in the plugin settings and delete the cache. This could solve the problem. Here is a guide to help you properly configure the cache – https://forum.tagdiv.com/cache-plugin-install-and-configure/ Also check if any changes have been made to the Facebook page privacy settings, the page has to be public – https://www.screencast.com/t/mCLAcJ7U

Thanks

Hello zen,

Notice that the plugin version comes bundled with the theme core files. To bring best results, you should update the theme and also, the required plugins which come with the latest packet from Theme Forest. Notice that all improvements and updates come bundled. We recommend to update your theme and plugins via FTP way according to our useful guide here -> https://forum.tagdiv.com/install-via-ftp/ -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps!

Thanks for the message!

Hello allmyhoney,

Please ensure that you are using the latest version of the theme and also, the latest version of Visual Composer which com bundled with the theme core packet. For more information about how you can install this plugin, check the guide here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks for the message!

Hello Constantine,

Please keep in mind that the Visual Composer come bundled with the theme packet, and you do not need any license for it. For more information about how you can install the Visual Composer plugin, check our useful guide here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks for your understanding!

Hello LaurennePierrick,

I have tested on Android devices and the images seem to work as expected. The problem is on Apple devices which not loaded your images from your posts. It seems to be a conflicting plugin which causes this issue. Try to disable all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

This is because you are not installing the theme properly. You are trying to upload the main theme package to wordpress. Please extract the package and only upload the theme, not the entire archive. Please use this guide: https://forum.tagdiv.com/install-via-wordpress/

Thank you!

Hello decentabid,

Do you have cleared all your chances after demo installing? You should do that, purge all CDN files if you are using the CDN system and check the results. If the problem is still there, send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you. Also, you can provide the FTP full access for further investigation.

Thanks for your understanding!

Hello benneely,

Please keep in mind that the Visual Composer (5.0.1) is fully tested with our theme and this type of version come bundled with the theme packet. Do you have installed this type of plugin according to our guide in the Newsmag 3.3.1? Do you have increased the system status parameters to be according to our documentation? If all of these steps are accomplished and the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

Well if it worked and now it does not, maybe some recent changes are interfering with the social counter plugin. Try to disable all your plugins except the ones bundled with the theme and check again. If you do not have a caching plugin installed, the hosting server may have caching active. But you should also consider updating your theme to the latest version, as well as the required plugins and wordpress too. Here is a guide to help you through the process – https://forum.tagdiv.com/how-to-update-the-theme-2/ if you decide to make the step.

Thanks

Hello decentabid,

I recommend you to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. After FTP installation, you should import and install the Scandal Demo according to our documentation here -> https://forum.tagdiv.com/newsmag-installing-demos/ Do not forget to import the demo with dummy content if you want some content in your website.

Thanks for your understanding!

Hi,

It seems this is happening only on the homepage. Please try to make a new clean install from scratch and install the theme only with the required plugins active, which come bundled in the theme package and rule out any conflicting plugins. For more information about installing the theme, please consult this guide here – https://forum.tagdiv.com/install-via-ftp/
Please let us know how it goes.

Thanks

Hi,

This could be a caching issue, please try to clear your cache and check the result. Here is a guide to help you configure the WP Super Cache plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/ maybe there is a setting you overlooked.
Also if you consider to update the theme to the latest version, here is a tutorila to guide you through the process – https://forum.tagdiv.com/how-to-update-the-theme-2/ and do not forget to update the bundled plugins as well, from the theme package.

Thanks