Search Results for 'install'

Hello admindunet,

Please ensure that you have updated your theme via FTP method because this is the surest way in this regard. Try to increase the system status parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, clear all your caches, purge CDN files if you are using the CDN system and check the results.
If the problem is still there, please try to make a new clean install from scratch via FTP only with the required plugins and check the results.

Thanks for the message!

Hello kleber,

Before trying the manual method, you can try a few things to get the demo install to work (the manual method is not a walk in the park. It’s easier if you get it to work automatically)
First thing you need to check is if you meet the newspaper system requirements:
https://forum.tagdiv.com/requirements-for-newspaper/
Then you need to increase your system status parameters:
https://forum.tagdiv.com/requirements-for-newspaper/
These 2 will be required not only for the demos, they are requirements for the theme’s functionality.
Then, if the demo still won’t load, you need to check if you have the correct permissions on your upload folder. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider. Another thing you can check with your host is to unlock the demo if there is some setting which blocks access to it.
If all of these will not do it, please send us an email at contact@tagdiv.com and request the manual instalation and we will provide the XML file for the specific demo you want to import.

Thank you!

Hello AWAY FROM LIFE,

I have checked your website and I saw that you are using some untested plugins which can break the search functionality for mobile. Try to disable all of them, leave just Visual Composer, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!

Hello cityguide,

If you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. The untested plugins can interact with the latest version of the theme and cause a lot of unknown issues. Try to clear all your caches, purge CDN files and check again.

Hope this helps and let us know how it goes!

Thanks for the message!

Unfortunately it seems your content is mission from your site. The theme does not handle the content. It is handled by wordpress and stored in the database. The theme will not delete your content. It only styles how the content is shown, but it will not be able to delete content. The theme only deletes the demo content installed by the demos. If you edited a demo and edited all the posts and then switched demos, then the content could have been removed, but not if you created your own content though. Please do not edit the demo content that comes with the demos as it will get removed when uninstalling a demo or switching demos.
Sorry but I do not know of any other explanation for missing content.

Thank you!

Hello allrems,

I have inspected your website and I saw that your background image for your homepage is not right setup and the image URL is no valid. This type of issues happens due to your untested plugins which you are using on your website, like this -> http://screencast.com/t/7nAxG0Yo Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch via FTP, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello lovegiabbit,

I have checked your website on mobile mode, and I did not saw any problems. It seems to work as accurately. Also, I have noticed that you are using some untested plugins which can interact with the theme files and cause a lot of unknown issues. If the problem will reappear, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet nad rule out any conflicting plugins.

Thanks for your understanding!

Hi,

Please make sure to update the required plugins bundled with the theme, not just the theme. Remove the old plugins (Visual Composer, Social Counter) and install the latest ones.

More about the update process here – https://forum.tagdiv.com/how-to-update-the-theme-2/

Hello denisveneno,

Please make sure that you have updated your required plugins that come bundled with the theme and not only the theme. Remove the old plugins and re-install them which come with the theme packet, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello antisemitism,

It is not enough to update only the theme. You should update all your required plugins which come bundled with the theme packet. Remove the old version of Visual Composer and Social Counter and install the version for these plugins which come bundled with the latest version of theme, clear all your caches and check the results.

Thanks for the message!

Hello mrmobile,

Please notice that the Rev. Slider was tested with the latest version of the theme and seems to work as properly. Please ensure that you have right installed your theme and Rev. Slider according to our documentation. Also, if the problem is still there, you should provide your website URL so we can further inspect your setup page. Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello jonahzink,

I have inspected your website and I did not saw any problems regarding on your featured images. All of these seems to display as properly. Also, if the problem will re-appears you should disable the lazy load effect from Theme panel and also, if you are using some untested plugins, you should disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello thepopbreak,

Please ensure that you have right installed your latest version of the theme via FTP because this is the surest and safe method in this regard. Also, notice that the mobile theme comes bundled with the theme packet and you should install it according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello assune,

If you want to fix 500 errors, you should search for a few online solutions such as -> https://wordpress.org/support/topic/error-500503-when-trying-to-open-sitemap/
Please make sure you use the latest theme version and that you update the plugins as well. The plugins do not update automatically along with the theme so you have to disable and delete theme and install them again from the main theme package under the plugins folder (I’m referring to the theme plugins)

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello Agiro,

What version of Android do you use? As you know, this phone is too old and we cannot make any tests with this because we do not have something like this. You should to install the Chrome Browser for your phone and check the results.

Thanks for your understanding!