Search Results for 'install'

Hello clarisse_soyez,

I have inspected your website and I noticed that your size logo is very short than the size of header container. As I can see, you have the Cafe demo installed on your side, right? So, please notice that this type of demo uses the logo in full width (using a bit of CSS rule), as you can see here -> http://screencast.com/t/cPR5lcQSTy So, if you want to use your logo at the initial size, you will have to use the following code, to overwrite the CSS rule from this demo, like this -> http://screencast.com/t/jyM4lJC7V6l

The code is ->

.td-cafe .td-header-style-10 .td-header-sp-logo img {
width: initial;
}

The logo was enlarged with that CSS and that’s why you bring a blurry image. If you want to rule out this behaviour, you should use the CSS above or you will add a logo with a higher size of it.

Thanks for your understanding!

Hello damian,

Please provide your website so I can inspect it closer. First of all, if you are using some untested plugins, please try to remove all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Thanks for the message!

Hi jackchew,

First of all, you will have to disable all the untested plugins which you are using on your side to rule out the conflicting plugins. You will have to install only the plugins that come bundled with the theme if you want to bring good results with the theme. So, please notice that if you have a background image applied to your website, the layout of the theme will be switched in boxed mode. This is the default theme behavior and it cannot be changed very easy because these settings come from java script. I have inspected your website and the logo seems to work as properly.
If you want to display more levels in our theme and if you are not aware of the steps which you are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello jo,

I have investigated your website and your source page and I noticed that you are using a lot of untested plugins which can interact with the theme and cause this type of issue. I have tested the latest version of the theme to my side and the Ajax Filter still working as properly without any issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Thanks for your understanding!

Hello,
I cannot install a plugin for you based only on your website url.
Please use this guide and check the final part of the tutorial as there are instructions there on how to install the plugin: https://forum.tagdiv.com/the-mobile-theme/
The mobile theme plugin also has trouble if incompatible plugins are active. You should disable all other plugins except visual composer and clear cache if the mobile theme provides an error when installing.
Thank you!

Hello paulevo,

There was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.

Thanks!

Hello Raul007,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your smart list so we will be able to provide a more accurate response. Provide the link of this topic so we can easily identify you.

Thanks for the message!

Hi

There was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.
Thanks!

Hello nuthan,

If you do not have any caching plugin installed on your side, you will have not cache memory. This menu item is available only for our demo preview. If you have downloaded the default demo on your side, you will have to create your own menus from the panel.

Thanks for your understanding!

Well, demos are not mandatory. You can start creating your site without any demos installed and you will have access to the theme;s full functionality.
Thank you!