Search Results for 'install'

Hello Vittorio,

I have inspected your website again and I saw that you have a lot of errors in your console, as you can see here -> http://screencast.com/t/jEXko5e5tG2Q and also, I saw that you are using a lot of unknown plugins which are not tested with the theme and which can interact with the theme and cause these types of errors. Please try to disable all the plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Also, if the problem is still there after this advice, please try to make a new clean install with the latest version of theme and required plugins and check the results.

Hope this helps!

Thanks for your understanding!

Hi,

Please try to disable all other plugins except visual composer, clear cache and reset cdn files Then try to install the mobile theme without any other plugins. If you still cannot manage to install it, use the ftp method by simply extracting the plugin archive and placing the folder in the main wordpres install under wp-content/plugins. Then you only need to activate the plugin.
If this still does not do it, then please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate the issue. Please also include a link to this topic so we can identify you.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then try to install the mobile theme again without other plugins. The mobile theme will not be compatible with all the plugins even if they are compatible with the desktop theme. They are 2 different themes.

Thank you!

Hello Edward,

This is not a bug, you can check our demo tutorial here -> http://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/ and you will see that this behavior does not happen. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hello willysawa,

I have inspected your website and I saw that you homepage layout is damaged. Please try to make a new homepage from scratch and check again the results. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello,

Try delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again. Let me know if you still have trouble with it.

Thank you!

Hello hemant90,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. This is not a right theme behaviour and it is possible that your untested plugins used by you to interact with the theme code and cause this type of error. Try my advice, clear all your caches, purge CDN files if you are using the CDN system and check the results. Please notice that I have tested your logo on my side, using the header style 1 and the logo seems to work as properly, as you can see here -> http://screencast.com/t/wXVwVYJqz

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

Please make sure you have the latest version of the theme, visual composer, and the mobile theme plugin.
You can use these guides to update:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
And delete the mobile theme plugin and install it again from the main theme archive as this guide suggests:
https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

The theme does it’s part but it’s not up to the theme to install automatically for you. The automatic processes are created by wordpress or the envato plugin. We cannot be held responsible for other applications that try to install our product. We recommend the FTP method as it’s the safest way of doing it and you do not have to depend on other software for a simple file copy. FTP is as simple as copy and paste. If you know how to copy and paste folders, you know ftp. There is no rocket science involved. WordPress tries to do it automatically but it can cause issues. Even with plugins it sometimes is not able to delete the plugin folder so you uninstall a plugin and try to install it again, and it will say the folder already exists as it was unable to delete it entirely but did not mention this at all. SO In my opinion FTP is essential for WordPress.

Thank you!

Hello cybertribe,

Please keep in mind that the .htaccess the folder should be in your wp install, like this -> http://screencast.com/t/TXJzoVESh2tk If it is not there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full FTP access so we can investigate it deeper and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi,

Your theme will need updating too and your plugins as well.
Please use this guide to update your theme to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/ and then use the guide you mentioned to update visual composer. You will also need to update the social counter plugin. You can use the same method by removing it from the plugins section and deleting files and then installing the plugin again from the main theme archive you download from envato.

Thank you!

Hi,

We have no other reports of this yet. WP super cache was tested to work with our theme and we are not aware of other problems with it except for one with the mobile theme. But for the desktop, there were no issues.
Please try to use these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you still have trouble with wp super cache try to only leave it and visual composer active as plugins tend to create conflicts between them as well, not just between them and the theme.
Let us know how it goes.

Thank you!

Hello gwhsjournalism,

Please notice that our theme has been changed quite a lot lately and if you want to migrate your actual theme to the latest version you must mind that you will lose all of your customizations, sorry! Basically, you will have to re-customized all your website on the new theme. First of all, I suggest you doing a full backup to your database and then, you can create another fresh install, on the local server where you can begin to create your own new website with the latest version of the theme and try to adjust every element from the old theme to the newest. For more information about installing theme, please check our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your message and good luck. In future, if you want to bring better results with our theme you should keep up with our updates.

Thanks for your understanding!

Hello,

Please make sure you have the latest theme version and the latest version of visual composer installed.
Use these 2 guides:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
You do not need to ‘register/ activate’ your copy of visual composer as the guide above says. You can simply ignore this message and use the plugin like it is.

Thank you!

Hello hemant90,

After further investigations, it seems that was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.
Thanks!