Search Results for 'install'

Hello mayuxi,

First of all, please ensure that our new version of the theme (Newspaper 7.3) is fully tested and still brings the most results. So, please try to make a full backup being safe. Then, try to download the latest version of the theme from Envato Market, clear all your old version of the theme and install the new one using the FTP because this is the surest method in this case -> https://forum.tagdiv.com/install-via-ftp/. Also, please install only the plugins that come bundled with the theme (Visual Composer 4.12, Social Counter 4.1), clear all your caches, purge CDN file if you are using the CDN system and check the results. If you are using the Child Theme, you will have to use the latest version of it and also, you can try to rule the theme only using the main theme, without child theme and see hoe it will work. You can make a new clean install from scratch and install the theme according to our documentation and you will see that the theme will work as properly.

Thanks for your understanding!

Hello Jakru,

Please keep in mind that each of our demos has an own design and I suggest you installing the desired one to achieve best results. So, for the Travel Blog, those three images have been inserted using the Visual Composer -> single image element, as you can see here -> http://screencast.com/t/8v3WihvdaETK

Thanks for your understanding!

Hello rwongmalasit,

Please keep in mind that the Revolution Slider will come bundled with the Newspaper (7.3) and you must not buy any license for it because this is just included in the packet. For more information about how you can install this plugin, please consult here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Hope this helps!

Thanks.

Hi,

This is the property of css code it is applied in cascade. So the default css is loaded first then it is applied the custom one(I refer here also to the Theme Panel options like menu background). To avoid this delay you will need to add your custom color for the menu in the stylesheet file.
Also you could try to improve your loading speed – https://forum.tagdiv.com/how-to-make-the-site-faster/ and use a cache plugin – https://forum.tagdiv.com/cache-plugin-install-and-configure/ it may help and this delay should not be so visible.

Thanks!

Hi,

Do you have any custom modification in your child theme files?
If you have, please make a backup and install the unmodified child theme provided with the theme, you can find it in code folder and check if you still have issues.
Also check this without any plugins active except Visual Composer and clear all your caches.
Let us know how it goes and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access and we will take a look. Also paste a link to this topic.

Thanks!

Hello taufikna,

First of all, please ensure that you are using the latest verso of the theme and also, if you are using some untested plugins, leave just Visual lCOmposer to active, clear all of untested plugins, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. I have tested on my side and everything seems to work as properly.

Hope this helps and let us know how it goes!

Thanks.

Hello jenrique87,

Please ensure that you have right installed the theme via FTP because this is the surest method in this regard. First of all, please remove the old version of the theme and then install it according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ If you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hello,
If you want to edit the demo content I should warn you now of the implications. if you install a demo with content, when you switch demos, the demo content will be removed. Even if you edit the demo content it will still get removed so if you change your mind about the demo and decide you want to switch demos in the future, your edited posts and pages will get removed so we suggest removing the demo content and create your own without using predefined posts and pages.
There is no way of replacing the images in the media library in bulk…sorry. You will have to manually remove them and add other images to the content. Our theme does not provide any image replacing options.
Thank you!

Hello foxxx.sale,

Please try to Load your translation to the Russian language from the panel, like this -> http://screencast.com/t/G4hs6Jnq17Pw For more information about this, please check here -> https://forum.tagdiv.com/loading-translations/ Also, if you are using some untested pl,plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your message!

Hi,

It seems the update was not done properly from what you describe.
Please check the following:

Theme version must be 7.3: http://screencast.com/t/bvfMzybg
Visual Composer must be version 4.12: http://screencast.com/t/ASd38KcfN
Social counter must be version 4.1: http://screencast.com/t/qCmxevmVms

Please make sure that you have the proper versions installed and active.

Thank you!

If woprdpress is not working then we cannot help you in this matter. We are the theme support, not WordPress support. You need to have a working wordpress install to run the theme. We cannot offer supoport for wordpress as we have not created it. We only created a theme for it and can only provide support for the theme.
Thank you!

If woprdpress is not working then we cannot help you in this matter. We are the theme support, not WordPress support. You need to have a working wordpress install to run the theme. We cannot offer supoport for wordpress as we have not created it. We only created a theme for it and can only provide support for the theme.
Thank you!

@Rudy Rodriguez
You are better of implementing the fix for wp super cache and use the guide to set it up as w3 total cache causes more issues. https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks.

Hello,

Sorry for the late answer but we do not work on weekends: support hours are in the top right of this page.
Unfortunately we have no solution to provide as we have not tested changing from blogger to WordPress. Our theme will work only once you have your wordpress set up properly. Please switch to a wp default theme like twentysixteen and then import your content from blogger by following a few online guides: http://www.wpbeginner.com/wp-tutorials/how-to-switch-from-blogger-to-wordpress-without-losing-google-rankings/
After you have everything ready from the WordPress side, then install the theme and everything should run properly.

Thank you!

Hello,
It’s not the animal news theme that has problems. Those are visual composer shortcodes you are seeing. Please make sure visual composer is installed and active on your site.
Thank you!