- NewspaperAutoptimize Plugin – install and configuration
- NewspaperCache plugin – install and configure
- NewsmagInstall via WordPress
- NewsmagInstall via FTP
- NewsmagInstalling pre-built websites
- TutorialsHow to install Revolution Slider
- NewspaperInstalling Pre-built Websites
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- TutorialsHow to Install bbPress forum
- NewspaperIntroduction to CPT and ACF with Newspaper Theme
- NewspaperHow to edit modules for Flex Block X
- NewspaperWooCommerce: Happy “Add to Favorites!”
- NewspaperWoo Brands
- NewspaperStripe Setup
- NewspaperModal Popup
- NewspaperPayPal Setup
- NewspaperFlex Block Settings Guide
- NewspaperHow to setup the Contact Page
- NewspaperAdd Cryptocurrency Price Ticker Widget
Hi,
Please be careful with untested plugins as not all plugins work with our theme and when they create a conflict, they tend to break parts of the site. If you notice issues after you install a plugin then you have to remove/replace it. Here is a list of tested plugin: http://screencast.com/t/ty2kVL1VRu
If the plugin you want to use is not on this list, it means it has not been tested so we cannot say for sure what the result will be when you activate it. As most premium themes are not compatible with every plugin, you have to be cautious with every one you activate. If a plugin does not work with our theme when it;s activate, you have to move on to another as in most cases the implementation is very difficult to make and requires much time and effort.
Thank you!
Hello thava,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) which come bundled with the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Please ensure that you are using them and the update was been made only via FTP because this is the surest method in this regard. Also, for ruling out the conflicting plugins, please try to disable all of them and leave just Visual Composer to active and install only the plugins that come bundled with the theme.
If your problem is still there after this, please try to make a new clean install from scratch and check the results.
Hope this helps and let us know how it goes!
Thanks.
Hi
1. Please make sure that you have thew proper permissions set on that wp-install: https://codex.wordpress.org/Changing_File_Permissions Also try to deactivate all plugins, clear all caches then try to install the plugin again.
2. Please make sure that the parameters from system status have the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/ Also provide more specific details about how can I duplicate this issue in my side so I can inspect it closer and get back to you with a more accurate answer.
3. You don’t have to activate Visual Composer plugin as it is bundled with the theme. Theme’s license allows you to use Visual Composer but you don’t need a license key for it.
Thanks!
Hi,
I installed polylang plugin and the website turned empty.
I read on your forum that you have not tested polylang, but this is clearly pity.
The plugin has 4.8 rating works fine with almost all themes and I bought your theme expecting it to work as well.
It is unfortunate that you distance yourself just by saying “we have untested it” instead of really checking, testing and making sure it works appropriately.
It is also a shame that you will not disclose it on your themeforest page so that thousands of international users are not duped into buying it hoping that it works with one of the most popular plugins out there.
I will leave 1 star review if this is not resolved.
Hi. I have use plugin Aesop Story Engine. But its not normal work.
http://aesopstoryengine.com/ Aesop Story Engine for wordpress story plugin. Its cool plugin. I have use my site.
After install my site Add New Gallery page ADD IMAGES not work. No insert image.
Hello ,
I don’t know what happened but it seems facebook fetch wrong information when i am sharing my url on my facebook page.!It does not match with headline , This started when i published new page and put short url on my menu.
I have tried disabled all my plug-ins , renabled , uninstalled and reinstalled , it does not worked.
Any suggestions are welcome!
i have x the theme and visual composer work with this theme. with newspaper the visual composer not work.
i have install the version from the newspaper bundle.
I have the latest theme installed but it still not working. The Facebook is showing zero. Please help check it out.
Hi
Please make sure that your server meets the requirements specified in our documentation: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and also check if the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/
From our reports the theme requires more resources when on the page are loaded blocks which uses ajax pagination. When one of next/prev or load more buttons are clicked the theme make a request at admin-ajax.php file and the server must handle more requests.
Also there are many factors which can influence how your server handle the site. Try to configure the site in a very simple way so the queries number to be as low as possible. Try deactivate all plugin except Visual Composer, clear all caches, purge cdn files if you’re using then check for a period of time how site is running.
We also recommend to use a plugin for cache. The theme is tested and works fine with WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/ You could also use a cdn service and mysql query cache for a better optimizations and fewer queries: https://forum.tagdiv.com/cloudflare-cdn/ – http://dev.mysql.com/doc/refman/5.7/en/query-cache.html
I hope this helps!
Thanks!
Hello all,
Please ensure that you are using the latest version of the theme with the latest version of the required plugins (Visual Composer 4.11.2 and Social Counter 4.1) Update your theme using the FTP method according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Try to clear all your caches, purge CDN file and test it again. If your problem is still there, you can try to make a new clean install from scratch with the latest version of the theme and check how it will work.
Thanks.
Hi,
Premium themes cannot be updated through the wordpress dashboard. In order to get notifications about updates for your theme you must install the envato plugin. Please follow this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
And also make sure you update all the plugins that come with the theme : https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and also update the social counter plugin.
Thank you!
Hi
The theme counts post views only when is active. If you published a post five days ago and our theme was installed yesterday the views from first three days won’t be counted. However Jetpack will count all views no matter what theme is active.
Thanks!
Hi,
Please make sure you use the latest theme version and the update is done properly. Try to reinstall the theme by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
If the problem is still there after the update/reinstall please disable all plugins except visual composer, clear cache and reset cdn files.
Then try your theme panel again.
Let us know how it goes.
Thanks.
I loved this smooth scroll…. Anyway, it seemd that I haven’t updated WP bakery correctly, now my system says that the plugin 4.11.2 is out of date, ans that I shall install version 4.12.
Could point me where I can donwnload WP bakery 4.12 ?
I had not installed any plugins.
Hello Dustin,
Please notice that all of our demos were custom made and the simplest way to achieve that layout is to install the Recipes from our demo layouts and try to customize it by your desired. Every demo has a special class with a custom CSS code that applies only to this case and if you want to recreate the Default theme to have the Recipes, please notice that is not a simple and this involve custom work. As a hint, please notice that all of the custom CSS code for Recipes you can find here -> http://screencast.com/t/QOqjsWcDl2Hd
For your second request, if you want to hide the meta info container for a post from a certain category it is necessary to make some additional customization through code that involves custom work. If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Thanks for your understanding!
Hello Gorobets,
If you want, you can send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your install, maybe we will find the source of this problem.
Thanks for your understanding!
Hello melisine,
First of all, please ensure that you have fully updated your theme using the FTP method because this is the surest method in this regard and then you will have to increase the system status parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/. So, if you cannot increase these parameters, please consult your hosting provider and ask them to do this thing. Try to disable all the active plugins and leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Socialfeed,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file and install only the plugins that come bundled with our theme and rule out the conflicting plugins. So, if these errors will disappear after this, you can install your plugins one by one and you will have to identify the culprit and remove this to avoid this conflict. Unfortunately, not all of plugins are working fine with the premium theme.
Hope this helps!
Thanks for your understanding!
Hello Hasan Gunel,
I have tested on my side and this option is working fine. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
If you need more assistance in this regard, please provide your website URL so I can inspect it closer.
Thanks for your understanding!
I installed Newspaper a few days ago and have continuously gotten a “HTTP error” when I try to upload media (photos) in Insert Media. I do not get this error if I use any other theme and upload a photo.
What can I do to fix this? I also purchased visual composer because I thought that would help and it has not.
Hi,
Upon further investigation into this matter we found that this is a problem that can be solved by a setting on your host.
Please contact your host and make sure that php multibyte module is installed and activated – http://php.net/manual/en/mbstring.installation.php
Let us know how it goes!
Thanks!
Hello all,
First of all, please ensure that you are using the latest version of Social Counter 4.1 with the latest version of the Newspaper (v.7.1.1). Clear all your caches and install only the plugins that come bundled with our theme, without any untested plugins which might interfere with the theme and cause a lot of unknown issues.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello drastic,
Please ensure that you are using the latest version of the theme and also, the latest version of required plugins. If you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
If your problem is still there after this, please try to make a new clean install from scratch with the latest version and test it again.
If you need more assistance in this regard, please provide your website URL so I can further inspect the problem after you have done what I meant above.
Thanks for your understanding!
Hi,
Unfortunately if the theme files were replaced, it could mean your wp install got infected and the code gets added again from wp. Please try to switch to a wp default theme and see if the code gets injected in that one as well. I assume it will. Our theme was tested and there are no other vulnerability issues except for the ones form wordpress.
Thank you!
