Search Results for 'install'

Hi,

@Thisguyhere,
It’s the same problem as above, Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Thenn check your homepage again without the plugins.

@Andrei,
There is no other way to install a demo besides the theme panel. Please try to install a different demo and then install the classic blog. If this fails, maybe the customization you made broke some parts of the theme so please also do a clean install via ftp and start fresh. Your content will not be lost as it is kept in the database.

Thank you!

Hello volleyumbria,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It might be one untested plugin which interferes with the theme and cause this type of issue.
Please try this advice and let us know how it goes! Please notice that I have tested on my side and everything works fine.

Thank you for your message!

Hello svharishtech,

I have checked your website and I did not saw any problems with your search icon, like this -> http://screencast.com/t/ZNty43MQtP Please try to clear all your cache and test it again. Also, if your problem is still there, please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you want to change the logo for your mobile, please check here -> http://screencast.com/t/Q3Hbc0ReEIgc

Thank you for your understanding!

Hello kanstan,

I have tested on my side and everything seems to work as properly, as you can see here -> http://screencast.com/t/CZka3eTZ and the results you should see here -> http://screencast.com/t/OEkUfY5geN Please try to disable all the active plugins, leave just Visual Composer to active, please all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hi,
When you install a demo you will only lose the demo content you had installed previously and the style of your current demo. The best thing to do is to create your own content and not edit the demo content that is added by a demo install as when you uninstall a demo, this content will be removed.
Thank you!

Hello darkmesaia,

I suppose that you are referring to the fact that when you are installing the mobile theme you will get 2 different editors -> the mobile editor, like this-> http://screencast.com/t/msRGBBqQx5cV and then if you scroll down you will see the Visual Composer editor, like this -> http://screencast.com/t/LQCXgMrJw Please notice that in the mobile editor you can edit the mobile page (only with text) because others Visual Composer elements will not be displayed on your mobile theme because the mobile plugin will not render the Visual Composer shortcodes. The structure of the page with our mobile theme installed is -> Big Grid will display the posts which are placed in Featured category, your desired text which you enter in the mobile editor and the related articles.

I hope that now I understand it right what you mean. If is not, please be more specific, so I will be able to provide a more accurate response.

Thank you for your understanding!

Hello akalki,

The speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that they add many plugins and some of the them are not written fine so the developer took this decision. If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh
Please notice that our theme is not tested with multisite mode (plugins) and we cannot recommend using this type of plugins with our theme because its were not made any tests in this regard. Please try to use our theme only with tested plugins for better results.

Thank you for your understanding!

Hi,
When importing a demo there are 2 options available: You can import just the style or the style + demo conted
There is a ‘ticker’ here that lets you select the install you want: http://screencast.com/t/mTQJWA0Z2Y
Thank you!

Hello,
Thank you for your appreciation.
1) Please install visual composer as the plugin is required dor the theme elements to work properly: http://screencast.com/t/NvYhYEWfc
2) The form seems to be working properly from my end. Please check it again. http://screencast.com/t/KYTifjaH
3) If you use the mobile theme, then things are a bit different here as the mobile theme does not use visual composer in order to get good loading speeds. You cannot esit the homepage as it’s predefined to show only a big grid with featured posts filtered (yopu need to add them to the ‘featured’ category ) and a latest articles element. All your pages that have been created using visual composer will have to be re-created for the mobile version using the secondary mce editor you can see in the back-end. basicaly you will have 2 versions of your pages.
4) You can add google ads in our theme through the theme panel: http://screencast.com/t/vnCFbKnvY
You can read more about ads here: https://forum.tagdiv.com/header-ads-adsense/ – http://screencast.com/t/zGPK6QyR
Thank you!

Hi,
unfortunately there is no way to do this as the demo content will be uninstalled if you use it and switch the demo or uninstall it. The best way to go about this is to remove the demo content and create your own just keeping the demo style (click this button to chose to install only the demo style and not the content: http://screencast.com/t/YRWTHzp5h2j)
Thank you!

Hi,
Stay connected and don;t miss are predefined blocks added when you install a demo. Those are simply block titles you can change from block settings. Please read the block settings tutorial here: https://forum.tagdiv.com/block-settings-tutorial/
Thank you!

Hi,
you need to update the social counter plugin as you have installed newspaper 7 and did not update the social counter. Please disable and delete files from the plugins area and reinstall it from here: http://screencast.com/t/auBgEUDf6
Thank you!

Hello all,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hi,
the background color for the entire body can be changed but it requires a bit of customization. The easiest way to do it is to simply install the black version demo (without content) so the style of the demo will be installed on your site. If yu do not want to install the demo, you can maybe replicate the css found here: http://screencast.com/t/Y6iShobX
As for the images, please try to increase your system status parameters by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Thanks.

Hi,
You can try to install the blog demo again in newspaper 7 to see if the css was changed. I see a width of 500 px added to the logo that does not come from the theme’s style.css that affects it’s position. http://screencast.com/t/Zfk0Xzx4z
Based on the code I assume it’s an optionr from jetpack. Please remove this option.
Thank you!

Hello valerianidesign,

Please notice that our theme was fully tested in this regard before to be released and you should not have these type of errors. As you can see, the problems appear on your side and probably is caused by your settings.
So, first of all, please try to do a full backup to your data, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups to rule out the way can loose all your data from your database and then try to do a fresh install only VIA FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this case. In the next step, you will have to disable ALL your plugins and leave just Visual Composer to active -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (for Newspaper 7 -> Visual Composer 4.11.2), clear all your caches, purge all CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins and if you are using the Child theme, please try to switch to the main theme. So, please try to bring your old website to the default settings to rule out all the potential errors which could appear when you customize your side.

Hope this helps and let us know how it goes!

If your need further assistance in this regard, and if your problem is still there after these tips, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide your FTP access so we can deeper inspect it closer your website files. You have to provide the link to this topic on the mail so we can identify you.

Thank you for your understanding!

Hello yachtsailingcharter,

Sorry for my misunderstanding. We recommend to disable all of them and then install only the plugins that come bundled with our theme to rule out the conflicting plugins. Also, for Newspaper 7 the plugins version are -> Social Counter 4.0, Visual Composer 4.11.2, WordPress 4.5.2.

Thank you for your understanding!