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Jia
tagDiv Member

I have solved this problem after deleting and reinstalling tagDiv composer.
Thanks!

Jia
tagDiv Member

https://drive.google.com/file/d/1Rt8r9hcu39TDTBZ_6idkRCd6yqqyB8Gk/view?usp=sharing
See above video

I’ve followed the below steps. But text with column shortcodes isn’t working.
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
.

sunnyguha
Participant
#0

is there any video tutorial for beginners on how to install and activate the theme properly to get a maximum of 98-99 speed? please help

I just installed recommended plugins as documented and didn’t install jetpack as it may slow down was written there.

Bettina
tagDiv Staff

Hello!

Please clear all cache and try again.
We recommend using the WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

Try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

After these steps, if the problem is still there, then please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Bettina
tagDiv Staff

Hello!

Yes, you can download and install because we didn’t face any issues.
I recommend you to make a full backup before, just to be sure.

Thank you!

Bettina
tagDiv Staff

Hello!

Try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

We have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Hope that helps you!

Thank you!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Bettina
tagDiv Staff

Hello!

It should work like this: https://www.screencast.com/t/OQ8m0Bz2mqGv
Please make sure you have the latest update for the theme, wordpress and plugins.
Try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

It should work like this: https://www.screencast.com/t/OQ8m0Bz2mqGv
Please make sure you have the latest update for the theme, wordpress and plugins.
Try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope that helps you!

Thank you!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If this won’t help, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Please try again to add media or write something and the images should appear in TagDiv Composer when you close the WP Editor window. I tested on my end in the latest version of the theme and it is working perfectly.
Also, please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

robertb
Participant
#0

I thought the theme came with Revolution Slider, and I read a key is not needed.

However, when I go to the Slider Revolution section, it’s telling me I have 6.4.6 installed and 6.4.11 is the latest.

In order to upgrade, it seems I need to “activate” it.

Is there a license key I am supposed to use?

Do I have to buy a license key?

How can I upgrade this plugin?

Thanks.

springhappenings
tagDiv Member

I’ve done all of that and it still is not installing the single post template.

jnorris
Participant
#0

Hi,

I just installed the latest version of Newspaper at onemoreandthecheck.com . When I add “column text” while creating a page with the tagdiv editor, then click “edit content,” the WP Editor that appears has no editing tools or way to save text to the page (see https://ibb.co/gyDMw7t ).

I have “Advanced Editor Tools (previously TinyMCE Advanced)” and “Classic Editor” plugins, tried deactivating them, but still no luck. Any ideas?

Thank you

fquiquet
tagDiv Member

For your information, it’s a multisite installation

libraeditrice
tagDiv Member

Hi Calin. Thank you very much for your answer.

Sure, I am happy to give you access to my website as admin. I provided credentials via email to the address contact@tagdiv.com a few minutes ago.

What are you using for your homepage? Did you use simple text with image as in a default WordPress theme? or you are using blocks, grids and more elements from theme builder? Because when you disable the composer, will be only shortcodes on desktop and this will be actually a text that will be loaded quite fast without any queries.

I am using TD Composer plugin for my homepage. There are blocks, rows and other elements in the homepage. If I disable all the plugins, then shortcodes appear on the page and the page loading is very fast: about 500ms. If I keep all plugins disabled but I enable just the TD Composer Plugin, shortcode disappear, blocks appear and the homepage takes about 30 secs to load, if I’m logged in. For non-loggedin users I use a cache plugin (Hummingbird).

I installed Query Monitor plugin and when I load the homepage, in the plugin panel I see about 40 “slow queries” by the TD Composer plugin, as you will see when you’ll login as admin.

If you want to test the compatibility issues, I installed “Health Check and Troubleshooting” plugin, so if you enable the Diagnostic mode you can disable and enable the plugins one-by-one without compromising the site functionality.

I took a look even at the server’s processes with a ssh connection (bash command: top). I noticed that it indicates 200/400% CPU usage for the process “mysql”. Maybe this could help you to understand what’s going on.

Thank you very much.

kant2453
tagDiv Member

I haven’t been using any cache plug in.
Should i install the WP Super Cache plug in and try clearing the cache?
Will that make the needed change?

Calin
tagDiv Staff

Hi,
About the viemo problem, our developers made a quick fix, for this, pleas disable and delete tagDiv composer, after that reinstall it from Newsmag > Plugins then the vimeo should be ok.
Also I made few test for the reported problem on mobile, unfortunately I can not manage to reproduce it, for me is look like this https://i.imgur.com/kttAaK4.png doesn’t matter if I scroll up or down. Can you please make a video or some screenshots with the problem, this will help a lot.
I think that you are referring to those videos -> https://i.imgur.com/4BAlRTA.png unfortunately our theme do not have any options to prevent those videos from YouTube, you can try your suggestion, unfortunately, right now I do not know how those videos can be removed.
Thank you!

Anamaria
tagDiv Staff

Hello,

This problem can be from the cache plugin used, after that clear all cache.
We tested and recommend the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

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