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Bettina
tagDiv Staff

Hello!


@SurFM
You need to uninstall the Mobile Theme plugin and AMP and use the option 1 or 2 mentioned above. They can be customized better than the mobile theme. Please read all about the mobile theme and its options above.


@scottjengle
This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version. You have to change the cache plugin that you are using and use mobile theme or just use the mobile page or the responsive version(option 1 or 2) and deactivate the Mobile theme plugin.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know what you see in the social share section in the theme panel.
f you’re seeing only NAVER please make this adjustment in the tagDiv Composer plugin -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_first_install.php
=> https://www.screencast.com/t/yO3iU8E5JhH
Then hit a save in the theme panel and then revert the code back to the original, this will make the social icons appear properly again -> https://forum.tagdiv.com/design-post-pages-using-default-templates/.
If you don’t have success you can send us an email at contact@tagdiv.com and provide
– wp-admin URL and credentials
– cPanel URL and credentials
We will fix the problem. Include a link to this topic in the email.

Let me know the results!

Thank you!

SurFM
tagDiv Member

hello

Excuse my English, but I am using Google Translate. Yesterday I started using the Theme, congratulations because it is just what I wanted. Now I have a small problem, I do what they say but my website on mobile looks one way and on desktop it looks completely different. I would like to know what I have to do to make it look the same on the mobile as it does on the desktop, or to make it look like the latest ones. My website is http://www.surfm.es, currently everything is perfect on the desktop, but in its mobile version it leaves a lot to be desired. I have the AMP and the mobile theme plug-in installed, but I don’t know how I have to configure it so that it shows the latest news and has a “professional appearance” like it looks beautiful on the desktop. Thank you so much

Bettina
tagDiv Staff

Hello!

It’s working well now, right?
We have 3 options available for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. You can see your mobile version there and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure you have the latest update of the theme and plugins.
First of all, try to do these steps as quickly as possible so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know what theme you installed the plugin on. I guess that is on the Newspaper theme.
You can import the cloud templates, but you must create custom fields, custom post types, and taxonomies. This plugin is used for the style of the blocks, but for functionality, you need to create your own fields and so on. Please check these guides:
-> https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/
-> https://forum.tagdiv.com/custom-fields-support/

Thank you!

Anamaria
tagDiv Staff

Hello,

Have you checked if the plugins you had before the update are installed and activated, like the tagdiv Composer, tagdiv Cloud Library, and tagdiv Standard pack?
Also, please try to update the theme without activating extra plugins during the installation, as this may interfere with the process.

Thank you!

#0

https://positivenews.today

I have installed your theme, but there was an error during the install. The hosting had to cancel the plugins and then we were able to access the website again. But after this, every time I want to add some plugins, and click on NEW PLUGIN I get redirected to the own website’s https://positivenews.today/wp-admin/plugin-install.php 404 error page

How can I install now new plugins and a backup theme?

meremetia
Participant
#0

Hello, I am facing a strange issue.

I am building a header, and suddenly whatever I put in “text” shows as gibberish/coded in the front-end. See image below. Even if I leave it empty, it still shows something in the front-end.

I cannot see any reason for that – it happened suddenly while I was editing (not after installing/modifying any plugins etc), and I cannot get it fixed no matter what I do now.

Things I tried to do but they didn’t work:
– Clone the Header Template (the issue was carried over to the cloned template)
– Clone the Element within the same template (the issue was carried over to the cloned element)
– Reset style
search text shows gibberish

Anamaria
tagDiv Staff

Hello,

You have the mobile theme plugin activated; please deactivate it and clear the cache.
Also, this plugin Spectra has not been tested with the theme and can cause issues.

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Anamaria
tagDiv Staff

Hello,

You have the mobile theme plugin activated; please deactivate it and clear the cache.

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Anamaria
tagDiv Staff

Hello,

What version of the PHP do you have? Do you have extra plugins installed?

Thank you,
Anamaria

Dalvkot
Participant
#0

Hello,

We’ve installed and activated the Newspaper theme, but we are encountering an error when trying to install the required plugins. The error message is:

Fatal error: Uncaught TypeError: ftp_fget(): Argument #1 ($ftp) must be of type FTP\Connection, null given in /var/www/html/saltire_sentinel/wp-admin/includes/class-wp-filesystem-ftpext.php:146 Stack trace: #0 /var/www/html/saltire_sentinel/wp-admin/includes/class-wp-filesystem-ftpext.php(146): ftp_fget() #1 /var/www/html/saltire_sentinel/wp-content/themes/Newspaper/includes/wp-booster/wp-admin/tagdiv-view-theme-plugins.php(125): WP_Filesystem_FTPext->get_contents() #2 /var/www/html/saltire_sentinel/wp-content/themes/Newspaper/includes/wp-booster/tagdiv-wp-booster-functions.php(499): require_once(‘…’) #3 /var/www/html/saltire_sentinel/wp-includes/class-wp-hook.php(324): {closure}() #4 /var/www/html/saltire_sentinel/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /var/www/html/saltire_sentinel/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /var/www/html/saltire_sentinel/wp-admin/admin.php(259): do_action() #7 {main} thrown in /var/www/html/saltire_sentinel/wp-admin/includes/class-wp-filesystem-ftpext.php on line 146

Could you kindly assist us with resolving this issue?

The site is accessible here: https://test.vykohms.com/saltire_sentinel/

Best regards,
Dalvkot.

diarios
Participant
#0

Find no way to change the accent color, text content colors, etc. in the demo News Hub Pro installed!
Help!

Bettina
tagDiv Staff

Hello!

Follow this guide to clean your WordPress and theme of malware: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
After that, you can update the theme to the latest update.
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
A last workaround is to start again with a new WordPress installation.

I hope that helps you!

Thank you!

raheem092
Participant
#0

How to install a database for users to upload files

Simone Harper
Participant
#0

Hi I am trying to install the demo but itś not uploading, it stops halfway. What do I need to do please?

Simone Harper
Participant
#0

Hi I am trying to install the demo but itś mnot uploading, it stops halfway. What do I need to do please?

ExtraNews
tagDiv Member

Hi!

Yes, I’m on a page. How do I know if I have the pro acf plugin? (install the Free News demo)

Where can I download it?

digicom
Participant
#0

Hello,

We can no longer view the articles on our site. The pages keep asking us to check that the visitor is not a robot, but the check never succeeds. See capture here : https://we.tl/t-OSr3e45tEE

We haven’t installed a recaptcha plugin on our site, so could you please give us an idea of what might be causing the problem?

Thank you.

digicom
Participant
#0

Hello,

We can no longer view the articles on our site. The pages keep asking us to check that the visitor is not a robot, but the check never succeeds.
We haven’t installed a recaptcha plugin on our site, so could you please give us an idea of what might be causing the problem?

Thank you.

BartGB
Participant
#0

Hi, we created a role, contributor, that can write articles and send them to approval. The issue is that they can write the article but not edit the post settings on the bottom, which are visible from the admin view (attaching screen).

I installed a plugin ‘Members’, that allows me to add permissions to the roles, how can i add this capability to the contributors?

Please, it’s pretty urgent.

Thank you.

screenshot

Anamaria
tagDiv Staff

Hello,

I checked the website in firefox and Chrome, and the font is displayed: https://i.imgur.com/PfdHevL.png. You can try to install the OMGF plugin and check if the issue persists.

Thank you!

Anamaria
tagDiv Staff

Hello,

1. You can add in the ad box only one image, you can try to use ad rotate and set the code in ad box-> custom code.
You can try if this plugin works https://wordpress.org/plugins/adrotate/ -> https://www.wpbeginner.com/plugins/how-to-manage-ads-in-wordpress-with-adrotate-plugin/
2. AMP is deprecated as of January 2023-> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp so we don’t longer recommend it.
3.Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

gabor
tagDiv Member

Hello Annamaria,

Thanks for the very fast answer.

I tried with both PHP version 8.0 and 8.1 the very same error persists.
Meanwhile I also tried with other prebuild websites, for example with “DEFAULT PRO”, the very same error occurs. , so this is a more general issue. I also carefully read the other thread you linked https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/, but unfortunately there are no steps to follow there and also there is no solution described there 🙁

I am using official WordPress docker images, so any developer on your side can spin up exactly that image and reproduce the error:

– wordpress:6.7.1-php8.3-apache
or as you recommended:
– wordpress:6.7.1-php8.1-apache
– wordpress:php8.0-apache

For detailed diagnostics, all my experiences are on freshly installed images, with no other themes and plugins.

Theme name i Newspaper
Theme version i 12.6.8
Theme database version i 12.6.8
HTTP channel test wordpress
Installed demo i Default PRO – demo ID: default_pro | install type: full

System Status
————–
PHP Version 8.0.30
WP Memory Limit 384 MB
PHP Execution Time 600
PHP Max Input Vars 3000

WordPress Health Info from Tools -> Site Health
———————————————–

### wp-core ###

version: 6.7.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/html
wordpress_size: 56.95 MB (59713887 bytes)
uploads_path: /var/www/html/wp-content/uploads
uploads_size: 0.00 B (0 bytes)
themes_path: /var/www/html/wp-content/themes
themes_size: 20.08 MB (21059932 bytes)
plugins_path: /var/www/html/wp-content/plugins
plugins_size: 315.73 KB (323305 bytes)
fonts_path: /var/www/html/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 4.70 MB (4931584 bytes)
total_size: 82.04 MB (86028708 bytes)

### wp-active-theme ###

name: Newspaper (Newspaper)
version: 12.6.8
author: tagDiv
author_website: https://themeforest.net/user/tagDiv/portfolio
parent_theme: none
theme_features: core-block-patterns, post-formats, post-thumbnails, automatic-feed-links, html5, woocommerce, bbpress, align-wide, align-full, editor-font-sizes, widgets-block-editor, editor-style, menus, widgets
theme_path: /var/www/html/wp-content/themes/Newspaper
auto_update: Disabled

### wp-themes-inactive (4) ###

Twenty Twenty-Five: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Four: version: 1.0, author: the WordPress team (latest version: 1.3), Auto-updates disabled
Twenty Twenty-Three: version: 1.3, author: the WordPress team (latest version: 1.6), Auto-updates disabled
Twenty Twenty-Two: version: 1.6, author: the WordPress team (latest version: 1.9), Auto-updates disabled

### wp-plugins-active (3) ###

tagDiv Cloud Library: version: 3.7 | built on 26.09.2024 10:39, author: tagDiv, Auto-updates disabled
tagDiv Composer: version: 5.2 | built on 26.09.2024 10:39, author: tagDiv, Auto-updates disabled
tagDiv Social Counter: version: 5.6 | built on 14.11.2024 7:59, author: tagDiv, Auto-updates disabled

### wp-plugins-inactive (2) ###

Akismet Anti-spam: Spam Protection: version: 5.3, author: Automattic – Anti-spam Team (latest version: 5.3.5), Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.6.0
file_uploads: 1
post_max_size: 30M
upload_max_filesize: 30M
max_effective_size: 30 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 786432
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: 9.53.3

### wp-server ###

server_architecture: Linux 6.8.0-1018-azure x86_64
httpd_software: Apache/2.4.56 (Debian)
php_version: 8.0.30 64bit
php_sapi: apache2handler
max_input_variables: 3000
time_limit: 600
memory_limit: 500M
admin_memory_limit: 512M
max_input_time: -1
upload_max_filesize: 30M
php_post_max_size: 30M
curl_version: 7.74.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false
current: 2024-12-17T08:17:27+00:00
utc-time: Tuesday, 17-Dec-24 08:17:27 UTC
server-time: 2024-12-17T08:17:26+00:00

### wp-database ###

extension: mysqli
server_version: 11.4.4-MariaDB-ubu2404
client_version: mysqlnd 8.0.30
max_allowed_packet: 16777216
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/html/wp-content
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_MEMORY_LIMIT: 384M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable

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