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reloaded
tagDiv Member

There is a limit that you can set to revert back the settings https://i.imgur.com/Riz0x9H.png

if i want to try to ONLY change from 5 to 3 (no idea if this helps me to reduce autoloaded and persistent objects) the number of backup what should i “hit” to save it?

“import theme settings” ?

Sounds like a dumb question but like this seems i will import a blank page of theme settings

i’ve been reading a lot of articles about database optimization, problem is that a blog started in 2007 has stored so much garbage from plugins that once uninstalled they leave stuff in it

  • This reply was modified 1 year by reloaded.
DavidFHenry
tagDiv Member

Hi Calin,

Plugin deleted and re-installed, it made no difference.

David

Renato Rocha
tagDiv Member

Both site and hosting are new. I bought the hosting and installed the theme, everything was new. I spent almost 2 hours with the customer service representative. He changed all the cache possibilities, nothing changed, and I was just testing the site logo. I selected a header and went to test some logo variations. Any change takes hours, up to 3 hours to appear. It is impossible to adjust.

Calin
tagDiv Staff

Hi David,
What I can recommend to try is to disable and delete the tagDiv Composer and tagDiv Social counter and after that reinstall the plugins from Newsmag > plugins.
In case that the problem still persist after the above method what you can do is to use the fixed count field from social count widget.
Thank you!

Calin
tagDiv Staff

Hi,
Yes intradevam we were connected to the site and we solved the problem related to the installation of the demos, but there was still a problem related to the amp plugin which is forced somehow. I also mentioned in the email that a large part of the site is custom/harcoded, using a lot of CPTs, taxonomy and many other options that were nowhere to be found on that installation and were most likely injected from the outside.
According to the email I sent you, the theme can be used, but without the tagDiv mobile theme plugin (and the amp plugin is active but does not exist, so it cannot be deactivated).
Thank you for your understanding!

paolamanciagli
Participant
#0

Hi,
last week I reported the malfunction of NewsMag 5. In particular, the following points:

1) If I try to use any Prebuilt Websites (ex. Magazine or Clear Voice or Classic Blog) it does not display the homepage correctly. And there are no entries in the backend that allow me to modify it.
2) If I try to built a new page o try to modify a page using TagDiv Composer, a “critical error” screen appears and it’s not possible to work, even though the plugin is correctly installed and activated.
3) When I tried to install the Mobile Theme PlugIn, the entire site crashed and I had to restore to the last save, losing a lot of work done.

Yesterday the support wrote to me that they had solved the problems and that I could “install demos without any problem”. But when I tried, everything went down again.
Also, using TagDiv composer on a page gives an error.
About the Mobile Theme Plugin, the support told me that it is not possible to install it, I have to do without it…
This theme is not working, I still have the same problems and I don’t know why.

I reported to the support that the intervention was not successful, but I have not received an answer.
How is this possible?

Please, I need to know if the problems can be solved and when, to move forward with my project. I await your news as soon as possible.

Barrejon
tagDiv Member

I did all the steps mentioned.
And I also completely removed the WordPress installation and began with a fresh setup—no plugins, no posts, a totally clean slate. I installed the theme, its associated plugin, and the demo site. Yet, I’m still encountering the same problem, unable to proceed with setting up the site.
Thank You for your help

idiriasl
Participant
#0

Hi, I am in the process of migrating from an old Newspaper version (v 8) so I moved on the database and installed a fresh wordpress and Newspaper theme (v 12), so no other older files related to the template have been copied so far.

Nevertheless, when I set the logo to be used, I just get the text logo no matter what: https://news.idiria.com/wordpress/

Favicon does show but I don’t know if it is coming from the general WordPress settings or the theme customization settings. Everything seems correct to me but there must be something left behind under the database that is preventing it to work properly. No other plugins have been installed other than those from tagdiv and no cache plugings are installed either.

Here you are a capture of my settings:

Logo settings

Any hints?

Thanks in advance,

Jose

Gail Langdon
tagDiv Member

I’ve tried your suggestions and nothing is different. The footer does not show up on mobile or tablet devices. I have deactivated all plugins that are not tagDiv plugins including Yoast SEO and analytics. I have cleared cache. Perhaps because I keep having to clear cache but it takes an unacceptable amount of time for my site to load, so the performance is very poor. Before contacting you, I went to my host (bluehost) for help and their suggestion was to install all kind of plugins because according to them this tagDiv theme does not work properly, so I did as they suggested and that is why I installed some of these plugins to begin with. I am incredibly frustrated and trying really hard not to get angry. What should I do now?

Zdenko12
Participant
#0

Hi,
Look
https://kucnilekar.com/
From 1 day when i was install theme i have problem with cpu and resource,,
Where is the problem,, Plz install this theme again in my website,, look link problems on theme,,,

I dont know what i must to do…

Regards
Zdenko

Calin
tagDiv Staff

HI,
I just check this on my install and I have the same versions like you and for me is working, so what can be is a plugin interfering. Can you please do a test using only tagDiv plugins?
Let me know the results!

Barrejon
tagDiv Member

Thank you, @simchris, for your suggestion. I just tried creating a new homepage under **Pages**, and I was able to edit it without any problems, even when it’s set as the homepage. However, the homepage generated by the **”News Free”** prebuilt template cannot be edited with tagDiv Composer, even when it’s not set as the homepage. It gives the following error:

> **Error at zones: 6(models) : 0(dom). The model does not match the content. Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z).**

Also, thanks to your idea, I saved the homepage generated by “News Free” under a different page name and installed another prebuilt template that works without issues. But when I set that saved page as the homepage, it gives the same error.

**Conclusion:** The problem lies in the page generated as the homepage in the **”News Free”** prebuilt template.

Additionally, we’ve observed the following:

– We’ve tested most of the other prebuilt templates one by one, and none of them have this issue. The error seems to be specific to the **”News Free”** template.
– We suspect there might be an error or corruption in the content or configuration of the “News Free” homepage that causes it to be incompatible with tagDiv Composer or leads to the 500 Internal Server Error.

Given that we’ve replicated this problem on three different installations across three different providers—all on fresh servers with no additional installations—it seems there might be an inherent issue with the “News Free” prebuilt template itself.

Thank you again for your help! If you or anyone else has further suggestions or has encountered a similar issue, I’d greatly appreciate your input.

retvly
Participant
#0

After I installed the video news prebuild website

https://i.imgur.com/0TznsP9.jpeg

I can’t edit anything

https://i.imgur.com/9W1nHYK.jpeg

and also
nothing imported in Cloud templates page
no header, footer or anything

Barrejon
tagDiv Member

Hello,Thank you for your answer.

I’m sorry, but there appears to be a specific error with the prebuilt template **”News Free”** when including the default content provided by the theme. We have performed **three different installations** on **three different providers**, each on **completely new and empty servers** without any additional installations. The theme works correctly in all aspects, **except with the “News Free” prebuilt template**.

Additionally, we have tested **most of the prebuilt templates one by one**, and **we haven’t had any issues with any of them except for “News Free”**.

The problem we’re encountering is a **500 Internal Server Error** that **only affects the homepage**. The rest of the site—posts, pages, and other sections—works without any problems. When we try to edit the homepage with **tagDiv Composer**, we receive the following error:

> **Error at zones: 6(models) : 0(dom). The model does not match the content. Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z).**

We have attempted several troubleshooting steps, including:

– **Activating WordPress debug mode** to identify specific errors.
– **Checking the server error logs**.
– **Verifying the PHP version** and increasing the PHP memory limit.
– **Deactivating all plugins** except those required by the theme.
– **Reinstalling the “News Free” template**.
– **Attempting to disable ModSecurity**, but we encountered difficulties in doing so.

Despite these efforts, the problem persists **only with the “News Free” prebuilt template**. Other prebuilt templates work without issues.

Since we’ve replicated this problem across multiple servers and providers, it seems there might be a **specific error in the “News Free” template when importing the default content**.

Could you please investigate this issue or provide us with additional suggestions?

Thank you for your assistance!

Best regards.

Bettina
tagDiv Staff

Hello!

The problem is not from our theme, because I’ve tested it and it succesfully installed without any error.
500 Internal Server Error server error response code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request. Check those guides: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ -> https://eu.siteground.com/kb/internal_server_error_500/
Let the host provider know about those issues as well, maybe he can guide you.
See this topic for more solutions: https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/

Thank you!

Bettina
tagDiv Staff

Hello Armin!

Go to the Newspaper -> Plugins, install and activate the Standard Pack plugin. Check again the settings.

Thank you!

paolamanciagli
Participant
#0

Sorry, I’m trying to install NewsMag5, but something is not working.

1)If I open a page and try to use TagDiv Composer, a “critical error” screen appears and it’s not possible to work, even though the plugin is correctly installed and activated.

2)If I try to use Prebuilt Websites (ex. Magazine or Clear Voice or Classic Blog) it does not display the homepage correctly: no sections appear, just a sheet of text. And there are no entries in the backend that allow me to modify it.

3)When I tried to install the Mobile Theme PlugIn, the entire site crashed and I had to restore to the last save, losing a lot of work done.

My site URL is http://www.laformicamitomane.com.

The site is up to date (WordPress 6.6.2).

I have now uploaded the old theme again, so that users can continue browsing. If you explain to me how to do it, I’ll send you some screenshots showing the problems.

Why does NewMag5 not work?

Barrejon
Participant
#0

I have tried to install the News Free prebuilt template for NEWSPAPER on multiple servers. The latest attempt was on a fresh WordPress installation with no plugins, except for those required by NEWSPAPER.

I always encounter the same 500 error, but it only affects the homepage. The rest of the site works fine—articles, pages, and everything else—but not the homepage.

You can check the homepage at http://www.omcv.es, and here’s an example of an article on the same site: https://omcv.es/?p=90.

I’ve been running NEWSPAPER successfully for the past two years at open-minded.es, but now that we are trying to switch to the News Free prebuilt template, it isn’t working. This is why we’ve been testing it on other domains, but we still can’t figure out the cause of the error.

Any suggestions or solutions?

paolamanciagli
tagDiv Member

Sorry, but something is not working.

1)If I open a page and try to use TagDiv Composer, a “critical error” screen appears and it’s not possible to work, even though the plugin is correctly installed and activated.

2)If I try to use Prebuilt Websites (ex. Magazine) it does not display the homepage correctly, no sections appear, just a sheet of text. And there are no entries in the backend that allow you to modify it.

3)When I tried to install the Mobile Theme PlugIn, the entire site crashed and I had to restore to the last save, losing a lot of work done.

The site is up to date (WordPress 6.6.2). Why does NewMag5 not work?

Bettina
tagDiv Staff

Hello!

I’m not sure which settings do you use on your WordPress install or which plugins. But, there are no rules specified like yours when you install the Jobhunt demo: https://app.screencast.com/oDCj8JZzrmz2y -> https://app.screencast.com/FMPLUo9McNXhC

Thank you!

Anamaria
tagDiv Staff

Hi,

From what I can see, this error might be caused by incorrect configuration of the theme and plugins. What I can suggest is to have a clean install of WordPress, do a clean install of the theme, make sure everything is up to date, and not have other extra plugins active. Use the main theme, not a child theme, and ensure the PHP version is 8.0 or 8.1.

Thank you!

Anamaria
tagDiv Staff

So, considering that your theme version is more than 10 years old, it would be best to start the site on a clean installation and only import the database. This way, you can ensure that the PHP version and plugins are up to date. If needed, the custom work team can assist you https://tagdiv.com/submit-a-request/

Thank you!

rizmiroslan
tagDiv Member

Hi Ana,

I’ve checked at the frontend but it seems that the carousel effect is not there. I’ve tried creating a new page and import the section and the result remains the same. Is there any plugin that i need to install? Appreciate your assistance. Thanks!

brue
tagDiv Member

Thank you on reply. I ll try do everything from start and see how it goes. Might be some server settings at hosting provider makes problems. New install will show it I hope.

Anamaria
tagDiv Staff

Hello,

This is very strange because all the errors don’t come from the theme files. Can you please reinstall the WordPress and the theme and disable the extra plugins?

Thank you!

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