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Calin
tagDiv Staff

Hello,
Here are some more recommendations:
Install a plugin for malware and please update the theme to the last version if this is already at the last version, please delete it and replace it with a fresh copy from themeforest account. DO the same for the theme plugins.
If you notice again the site redirects to other sites, it may be because of injected malware. We recommend you follow the steps below:
– Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins folders and files;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)

Thank you!

Bettina
tagDiv Staff

Hello @roccomaglio!

Make sure it is not from the cache plugin that you use. Please uninstall it and check again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello!

For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/

If you have the latest update of the theme, then you can delete the tagdiv Composer plugin, go to the Newspaper -> Plugins, install and activate it again.

Thank you!

Calin
tagDiv Staff

Hi, the child theme is provided in the theme package inside the code folder and if you want to install it via WordPress just zip the Newspaper-child.
Child Theme Support – https://forum.tagdiv.com/the-child-theme-support-tutorial/

Joe
tagDiv Member

Hello Bettina.

Unfortunately, I’m not getting far enough to follow your instructions. I can’t install the section. Nothing happens when click the green ‘Import Section’ button.

As previously stated, when I give up and close the screen for the “Latest Videos Section – Town Talk” I very very briefly see a pop-under screen pop-under window that says Load Section with a Yes or No choice on it. However, that disappears as quickly as ‘Load Section’ screen when I close it. I’m never able to see it long enough to select “yes”.

Here’s a video demonstration. You’ll see what I’m speaking of at 23 and 35 seconds about the pop-under window. You will need to pause the video and look at those marks.

Thanks.

keverix3
Participant
#0

I’m hosting my own server and need to know where the child theme folder for Newspaper goes… I see that it is a folder and not a zip file, I would like to install so that I don’t have to keep updating my files when I do updates.

Anamaria
tagDiv Staff

Hi,

I installed it on my localhost but this issue does not happen https://i.imgur.com/H6enqEQ.png

Thank you!

av
tagDiv Member

I can do that, but I believe your company will also need to apply this edit to your Free News template to prevent this from happening for new installs as well. Thanks.

emerzlyakov
tagDiv Member

Hello, did you manage to solve this problem? I seem to have the same error, uninstalling and reinstalling the tagDiv Composer plugin did not help…

Bettina
tagDiv Staff

Hello @Joe!

After installing that section, you should get this: https://app.screencast.com/RmMcoX3BDYTPJ (at the bottom of the page)
But it works only if you have your own video posts.
Replace these post IDs with your own: https://app.screencast.com/aJLpg4ZWaTNW2
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

reloaded
tagDiv Member

i have probably found the issue: somehow tagdiv cloud library was not installed, that was causing the loading error and i don’t know why was causing the license key error too…

once i activated it everything went back to normal.

kodro
Participant
#0

Hi,

Today, I’ve installed the tagDiv Mobile Theme.

I can see properly the ads on the home page (mobile version), but not inside the posts (mobile version). I’ve tried to insert the code everywhere, and anything works.

My website:

Any idea? Many thanks!

Calin
tagDiv Staff

Hello professional.vaielettrico, what you should do is a staging when to manually update the theme, this is what you’ll need to do: replace the theme using a FTP/cPanel (replace not overwrite), after that go to Dashboard > Newsmag > plugins and install the tagDiv Composer plugin, after that check the website layout and functionalities (also if you have a child theme this should be disable and the child theme structure should be changed after the new one: – https://forum.tagdiv.com/newsmag-child-theme-support/
Thank you!

Anamaria
tagDiv Staff

Hi,

Please let me know what version of the theme and WordPress. Also, you ca try to install and activate the plugins manually -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thank you!

ok thanks so it must be installed in parallel and then you have to make the switch? The theme does not need to be rewritten

av
Participant
#0

When installing the “Free News” demo content, I had a different “First Name” and “Display name publicly as” configured (i.e. John) in /wp-admin/profile.php. I changed first name to something else (i.e. JJN) and made sure “Display name publicly as” reflected that. However, the URL for author posts still reflects /author/john/ versus /author/jjn/. How can I edit this?

AlexPMF
Participant
#0

Hi,
I’ve an issue with updating few plugins : tagDiv Cloud Library is always inactive or failed, same with tagdiv Composer.

I tried to delete and install it again but it’s not working. So now, my website is a bit broken (header).

I’ve this problem since my website in on PHP 8.1. I can’t go back to previous versions due to my web hosting service.

Any solutions ?

Thanks a lot

Anamaria
tagDiv Staff

Hello,

This usually happens with cache plugins. If the cache plugin does not have mobile support, the mobile theme version can be delivered instead. Please check the setting to enable mobile cache https://docs.litespeedtech.com/lscache/lscwp/cache/

Also, you need to edit with tagdiv Composer the cloud template to change color, fonts, and so on-> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Fraud Finder
tagDiv Member

Leave that, retrograde stuff. I reinstalled and used some basic settings. It would be helpful to have a way to update picture here, not going somewhere else doing something as if it’s 2001.

Aimee
tagDiv Member

Thank you so much for the detailed response. 
After I deactivated my mobile AMP plugins and used my web homepage for the mobile it worked. 
My mobile page functioned beautifully for months so I wanted to get it back. After re-installing the mobile and AMP plugins except the homepage is not working, other pages are back to normal. I wonder if there is a bug of some sort. Can you please help me to fix my Mobile Home Page. 
Many Thanks!

Bettina
tagDiv Staff

Hello!

Yes, you are right. Unfortunately, you can’t assign them globally. You should set the font to each element. There is only a possibility to do that, if you will install a demo with global fonts already done and already assigned to each element. The guide is here: https://forum.tagdiv.com/font-customization/
You have the settings to change font size or weights on each element. They could be custom, with different values and not the same.
You can copy-paste for example a flex block in the tagdiv Composer. Right-click on the element -> copy and paste after another element by clicking on other element, right-click -> paste. Also, you can change some settings for style to one flex block (copy-style) and apply on other blocks(paste-style).
We recommend you to have the fonts locally stored. Check this thread: https://forum.tagdiv.com/topic/how-do-i-disable-the-mobile-share-button-and-font-optimization/
That option will load alternative fonts for different devices. So, you will have a little bit more control about what font will display there.

Thank you!

Bettina
tagDiv Staff

Hello!

Please go to the Newspaper -> Theme Panel -> Categories -> https://app.screencast.com/6dtdqT2DtRRYF Choose a pro/cloud templates for your categories and their posts. You need to install a pro/cloud template from the Cloud Templates.

Thank you!

Bettina
tagDiv Staff

Hello @Rosemarie!

Make sure you use(installed and active) the Standard Pack plugin from Newspaper -> Plugins. Go to Newspaper -> Theme panel -> Footer, choose no template and delete/change the copyright text from here: https://app.screencast.com/ZyFYnIHD4wLHn

Thank you!

Anamaria
tagDiv Staff

Hi,

You can activate the license on the two websites, one for testing/staging and one done live.
Using the import/export option from the theme will allow you to import only the theme panel settings, the cloud templates go in tool > export – https://i.imgur.com/3Wxk885.png then to import you need to go in tool > import, then install the wordpress importer and click on run import – https://i.imgur.com/tyxoVvg.png

Thank you!

Bettina
tagDiv Staff

Hello!

You can use a license key for one single product(website). For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one can be used for staging, and the other is for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
If you use it on subdomains that are a part of your product or wp multisite, you could use the same key.
Check this thread for example: https://forum.tagdiv.com/topic/sub-domains-installation/

Thank you!

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