Search Results for 'install'

Hello,

Please try to delete the plugin, install it from Newspaper -> plugins, and try again after setting the code in the Newsletter element.

Thank you!

Hello!

Do you have a backup? You shouldn’t lose the design after an update. But you can lose the design if you install a demo. You should use a cloud template in order to be able to customize them in the tagdiv composer.

Thank you!

Hello!

Make sure the Newspaper theme is installed and active: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will check the issue and let you know what can be done there.

Thank you!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please deactivate, delete, and reinstall the tagDiv composer plugin from Newspaper plugins and clear all cache. Check out this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/

Thank you!

Hello!

Copy-paste manually the link in a new tab. They should work.
Activate the theme in your staging install with the same purchase code: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Check this guide: https://themeisle.com/blog/wordpress-staging-site/

Thank you!

Hello,

You have malware on the website. Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.

Thank you!

Hi,

Can you please provide more details about what issue you have when you try to install a prebuilt website? Now I see that you have the homepage with content -> https://i.imgur.com/HZu2l8k.png

Thank you!

Hello,

Can you please let me know why you use RC version of the PHP? Have you tried to double the wp-memory?
Please also reinstall the theme that is safe from themeForest.

Thank you!

Hello!

Please make sure you have all the tagdiv plugins installed and activated from Newspaper -> Plugins.
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Thank you!

Hello,

You have the mobile theme plugin activated; please disable it.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Also, please check this topic https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/

Thank you!

Hello!

Please make sure you use the latest update of the theme and plugins. If you use default templates, please activate the Standard Pack plugin.
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer

Hope that helps you!

Thank you!

Hello,

Please delete the plugins and try to install a theme from Newspaper -> Plugins.

Thank you!

Hello,

I think that the plugin has an object cache option, which is why it works when you are logged in.
We recommend Super cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also, you can use WP Rocket.

Thank you!

Hi,

It is not recommended to use a GPL theme because we sell the theme exclusively on Themeforest. If you buy the theme from another website, then the theme can be compromised. So, please install the theme from ThemeForest and activate it.

Thank you!