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Hi,

That could be caused by custom code that you might have used in the theme panel, or modifications to the post template files. Plugins could also cause issues like this.
As a suggestion please check any custom code that you might be using, and that can influence that post template or the featured image specifically.
If there is nothing, deactivate all plugins except theme plugins and clear any caching installed. Then check if the featured image is displaying properly with that post template.
After trying these suggestion the problem is still present, send us an email at contact@tagdiv.com and provide admin login information, so we can take a look.
Also paste a link to this topic in your email.

Thanks

Hi Rick,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.
For more information about how you should use our page builder in correct way on our theme, please check the following useful tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Clear all the caches and check the results.

Thanks for your understanding!

Hello,

I do not know what the Live CSS editor does not work for your end, sorry! Notice that option is a simple Chrome Add-on and we cannot offer support for it. Try to remove and re-install it again and check the results.

Thanks.

Hello barronlau,

I have inspected your website and I saw that your sidebar is broken and overlaps the content. First of all, I will recommend you to disable all of the untested plugins, if you are using something like this, clear all the caches and check the results. Also, if the problem will persist to be there, you should make a new clean install from scratch, via FTP wat with the latest theme version and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Josuesantana,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.
For more information about how you should use our page builder in correct way on our theme, please check the following useful tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Clear all the caches and check the results.

Thanks for your understanding!

Hi,

The issue is not fixed at the moment on your website. Try the multiple suggestions in the provided topic, those solutions worked in almost all similar cases. Clear any installed caching after making modifications to refresh the data, and check the results.

Thanks

Hello,

Please make sure that your theme has been right installed via FTP way because this is the surest method in this case. Also, notice that is not recommended to use the both page builder simultaneously (Td Composer with Visual Composer). Please check the following documentation here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
If the problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for your understanding!

Hello techinternational,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Also, if the problem is still there with the activation, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page and also, so I can try to activate it. Provide there your Item Purchase Code and the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

Please check the theme system status section
– https://www.screencast.com/t/TFPsnKgO8
Make modifications to the WordPress and server parameters mentioned in this guide, if requried
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make these changes for you, as they might have a recommended method in this matter.
If there is still a problem, please deactivate all plugins except theme plugins and clear any installed cache. Then check in the theme panel while saving settings, if there are any errors in the browser console. Press F12 to bring up the inspector window and then open the console
– https://www.screencast.com/t/ENQ5a8CB8
Check if there are any errors in this console. The admin ajax process could be blocked by the server, because of the multiple requests that it makes. In this case you can contact the hosting provider and explain this situation or provide a screenshot with the error.
They should be able to fix it if this is happening.
Please let us know the results.

Thanks

Hi,

Please update the theme using this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method is the most recommended way of updating. Note that custom code you might have used in the previous version, might not work properly in this one. Some elements have been subject to change. Update the theme and remove any custom code from theme panel temporarily, do not modify the theme files after the update.
If you use a child theme, switch to the main theme. Code in this might need adjustments for the new version. Use the child theme provided in the new theme package.
Also in version 8 the tagDiv composer was introduced, this plugin is activated automatically when the theme is updated or installed
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Deactivate the tagDiv composer plugin as this might affect some Visual composer elements on pages.

Thanks

Hi,

Please try as a first step to deactivate all your plugins except theme plugins, and clear any installed cache. Then deactivate and delete the tagDiv composer plugin and install it again from the theme package.
After this create a new page and check to see if everything works as it should, regarding the row background options.
Also take a look to the theme system status and see if the WordPress and server parameters are set according to this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
If there is still a problem please send us an email at contact@tagdiv.com and provide admin login information, so we can investigate.

Thanks

Hi,

There is no problem activating the theme on a development environment and on the live website. The theme panel settings are saved in the database, if they reset then there could be a database issue. These theme panel settings can be reset only manually, or exported to be used in a different install
– https://forum.tagdiv.com/import-export-theme-settings/

Thanks