Search Results for 'install'

Hi,

That is unusual. Please try to deactivate and delete the tagDiv composer and install it again. The page editor is tested and works in all supported browsers on our end.

Thanks

Hello beinghaseebalam,

Sorry for this inconvenient but please notice that issue does not come from our theme, sorry! Also, the WP Super Cache is fully tested with our product and it seems to work as expected, without any problem. Most likely, you are using some untested plugins which can interact with the theme core files which can cause a lot of unknown issues like this. To be sure, remove all of them and make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hello,

You are maybe updating the theme the wrong way. If you copy the files next to the old ones, then the sidebars will get stripped. Please make sure you delete the old theme and install the new one using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Do not use the automatic process though as it is the least safe.

Another issue is probably the names of your sidebars. Please only use standard characters in the names. Do not use symbols or language specific characters as only you can see the name, it is not seen anywhere else outside the widgets area. Use just standard international letters.

Thank you!

Hello Ginfox,

Regarding on page speed, please notice that thing depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

There are multiple guides and tutorials here on the forum regarding speed optimization, that you can search for and read
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/

Thanks for your understanding!

Hello geny80,

First of all, to be sure, you should make a new clean install from scratch with the latest theme version via FTP way because this is the surest method in this case and then, try again and check the results. If the problem is still there, try to consult the following topic here and try to fix the first issue according to this -> https://www.wiknix.com/solved-err_empty_response-no-data-received/ Also, please check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory has exhausted and that’s why you cannot save anything.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Allen,

Please keep in mind that what you want to do is a BIG update and the theme will be broken because it is totally another theme, sorry!

In order to achieve the best results after you will install the latest update you have to follow some rigorous steps like this -> you have to delete both of your themes, child theme, and main theme. All your customizations from your Newspaper 4 theme will do not work because all the files from this were changed in Newspaper 8.1 and as the main theme and also you lose all changes.

The Newspaper 8.1 is a whole new theme so an update from 4 to 8.1 may cause the same issues as switching to another theme (but we did try to maintain compatibility where ever possible).

Always make a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come bundled with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom CSS will not work with the new version and you will have to adjust or re-add them. Bottom line is that newspaper 8.1 is a whole new theme built from scratch.

Unfortunately, you will have to clear your agenda and spare a bit of time to adjust all your settings to the new version of the theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello scalpelli,

Our recommended way for theme installing is to do via FTP way because this is the surest method in this case. Please check the steps from our useful tutorial here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hi,

Try entering the shortcode in a text element like this, or in a Raw HTML
– https://www.screencast.com/t/yRrO1rHiuwZA
Then save and view the page. The plugin you mention is not tested however with the theme, so there is a chance that it may not work properly. Follow the plugin installation and configuration and give it a shot.

Thanks

Hi,

That setting from Yoast and another setting from then WP Super Cache were identified to cause the error. But it could be a different plugin as well. Most likely it is caused by a plugin. Try to think of the last installed plugin and deactivate it. Or simply select all plugins and deactivate them in bulk, except theme plugins. Then clear any installed caching.
This should resolve the issue, check by creating a new page and edit it with the tagDiv composer.

Thanks

Hello sfnews,

Please keep in mind that the latest theme version is Newspaper 8.1 and it can be downloaded from Theme Forest. Notice that is not required to hire somebody to upgrade your theme because you can do it yourself if you will follow the steps from our useful tutorial here -> https://forum.tagdiv.com/install-via-ftp/ Now depends on from which version you want to update the theme? If your theme is too old, (older than version 7) notice that you will have to spend a quite a bit of time until to adjust all of your elements to the new version of the theme. The 8’th theme version is practically another theme with new features. In this case, to be safe for your data, you should make a full backup to your database before each theme update or WordPress install.

Hope this helps!

Thanks for your understanding!

Hello bokitchan,

There was a problem with the new update in regard to the functionality on mobile. Please download the theme package again and install it, the issue is fixed.
Or edit this file manually as shown in the screenshot, and modify it like this
– https://www.screencast.com/t/WSi6wp4k
We are very sorry for any inconvenience this might have caused for you. Please let us know if you have any further problems with the mobile theme.

Thank you!

Hello immamh77,

Unfortunately, please notice that function does not come from our theme, sorry! This comes from your WordPress and if you have any problems with this, you should trying to make a new fresh install to your WordPress and check after the results.

Hope this helps!

Thanks for your understanding!

Hello fgmotta,

Sorry but please notice that you should do it yourself guiding you after my above advice. Another alternative for you would be to install directly that demo and you will bring this layout on your side.

Thanks for your understanding!

Hi,

The favicon that is displayed should be the one you upload in the theme panel
– https://www.screencast.com/t/oFxygupW
Upload the one you want and clear all caching installed and browser cache.

Thanks

Hi,

Please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Deactivate all your plugins except the ones provided with the theme, and clear any caching installed. Then try updating your post again, and see if the error is still displayed.
You could also contact your hosting and present the situation to them, they might be able to provide a solution if this is server related.

Thanks

Hi,

Usually plugins cause this kind of problems. I suggest you try as a test to deactivate all your plugins except theme plugins, and clear the cache. Then create a test post, set a featured video to it and check if it displays the proper image on the homepage.
I don’t know what to say about that caching plugin, we have not had many reports about it either way. The recommended aching plugin is the WP Super Cache
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
It could be the one that is causing this, deactivate it as well and see if everything is working right. The featured image that is created from the video should be the one used on pages, not a different tone form the library.

Thanks