Search Results for 'install'

Hello tradenet,

Please consult the documentation regarding on proper way of using this plugin, like this -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ If the problem is still there, try to re-install the theme via FTP way and check the results.

Thanks for the message!

Hi,

The theme and the editor is tested on these browsers and it is working for us. I have made some test again and there is no problem opening and editing pages with the tagDiv composer on Chrome, Firefox and Internet explorer . Latest versions of browsers is used, with latest theme version and only default plugins installed.

Thanks

Hello solaris,

You should download from Theme Forest the latest theme version and then, via FTP way, you can update it, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hi,

The theme will create it’s own thumbnails from the featured images you set for your posts
– https://forum.tagdiv.com/theme-thumbs/
These will be used on the blocks that you place on pages and used in various other locations on the website.
The thumbnail sizes can be enabled or disabled in the theme panel. For each thumbnail it is specified where it is being used
– https://www.screencast.com/t/2SE8PCjQGIR
There are multiple guides and tutorials here on the forum regarding speed optimization, that you can search for and read
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/

Thanks

Hello Xperten,

You should install the theme via FTP way, without any problems because this is our recommended way to update your theme and also, this is the surest method in this case. First of all, make a full backup to your database.

Thanks for your understanding!

Hello gcamara,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed. In your case, I guess that you should buy another license for our theme from Theme Forest.

Thanks for your understanding!

Hello rahimvaziri,

I recommend you to make a new clean install from scratch via FTP way because this is the surest method in this case. First of all, ensure that you have made a full backup to your database and then try making a new clean install.

Thanks for your understanding!

Hello sumitmalhotra,

Ensure that you are using the latest theme version and also, use only the plugins which come bundled with the theme core files. Clear all the caches and check the results. Also, make sure that your WP Super Cache plugin has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Also, check if you have some caches on your server and try to clear all of them and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

In some cases having both the editors active can cause problems. If you are using Visual composer for your website, deactivate the tagDiv composer.
The tagDiv editor is activated by default when the theme is installed or updated
– https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks

@both, please use the above guides posted and clean your install.
Switching themes will not clean your hacked site.

Thank you!

Hi nomoretechno,

I’m sorry for this but please notice that you will have to check our changelog list because there you will see all of our versions and what kind of VC version was used in them, like this -> https://themeforest.net/item/newspaper/5489609
Please keep in mind that we do not recommend to use an older version of theme because you will not bring the best theme results, sorry! Notice that our theme is in a continuous development and you should keep up the steps with the latest version of it. Make a full backup to your database and then, remove the old theme, download the latest theme version for Theme Forest and install it via FTP way because this is the surest method in this case. After this, you should begin to recreate your website because the 8 version of Newspaper is different than 6 version of it.

Thanks for your understanding!

Hi,

Please re-download the theme package and install it again
– https://forum.tagdiv.com/install-via-ftp/
Then check if everything is fixed and working properly. We are sorry for any inconvenience this has caused for you. Please let us know if you have any further problems.

Thanks

Hello popaxiom

Please try to make a new clean install from scratch via FTP way, clear all the caches, purge CDN files and check the results. It is possible to be a problem with your theme installing and that’s why you bring this message. Notice that all the theme code was very deeper tested and verified and should not exist any error through it.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

If you say you turn off wp super cache and the issue is gone, please only use these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
As for cdn we recommend these settings: https://forum.tagdiv.com/search/cdn/

Please contact your cdn host and ask about the cross origin fix for fonts as they should be able to shed light on the subject.

Thank you!

Hi,

@llucson Please try and deactivate the tagDiv composer and delete it. Then install it again from the them package. Then test while having only plugins from the theme active.
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Maybe we can identify what is causing this issue.
Also paste a link to this topic in your email.

Thanks

Hi,

This is unusual indeed. The problem is only on that specific post, I could not find others in this situation. If a plugin is not responsible and you have no custom code in the theme panel or added directly to the theme files, then everything should work properly.
You could try a theme re-install by FTP, if possible
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Consider making a backup before, just to be safe.
There does not seem to be anything specific on that post, that could be causing this.

Thanks