Search Results for 'cache'

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Bettina
tagDiv Staff

Hello!

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Anamaria
tagDiv Staff

Hello,

I think that depends on the cache plugin used.
Does this only happen on mobile or desktop?

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know about your results!

Thank you!

john123
Participant
#0

I have updated theme for site and also updated WordPress to latest version, after update news ticker is not working properly my site on home page, here is link for test (https://asiapacificdefencereporter.com/test/) , can you please check why some css is not loading for this. i am using cache plugin I have purged all cache three times.

I have one other site on which I am using with same settings it working fine, but I haven’t updated theme on this site still (https://asianaviation.com/)

Michaelgroth
Participant
#0

After upgrading to 10.4 my header isn´t showing an image. The image is set in theme panel, but won´t show on the page.

Tried to updload a new image, purge cache … Nothing seems to work.

Also there was a bar which showed the weather on top, which is also gone.

Thanks for your help.

Anamaria
tagDiv Staff

Hello,

If you want to delete an empty column you need to know that empty columns are part of the row, and you can’t delete the column only the row that holds the column, this can be done with: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.
Also, for the problem with the row and footer, the problem may be caused due to the plugins used for SEO, please do a test using only tagDiv plugins, clear all cache, and see if the problem persists.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know about your results!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please if those blocks don’t appear when you edit the page, it means there is a plugin conflict.
Please do a test using only tagDiv plugins, clear all cache, and see if the problem persists.
Do you use Tagdiv Composer or WP Bakery?
Do not use both page builders on the same time.

Thank you!

Vlad S
tagDiv Staff

Hello !

Can you send us a link to your website in order to take a look ?

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

If we are talking about the issues presented in the first reply I have already inspected and everything seems to be working fine now. Everything works correctly.

Please make sure to clear your cache or use another browser to test.

Are there any other issues ?

Thank you !

lowhoh
tagDiv Member

Hello~

Thank you for your quick response.

1. I did what you suggest,

“please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.”

2. I didn’t understand the last thing, so I did nothing about that.

‘To remove CLS please check these guide’

3. I operated the pagespeed.
ongajok.com

4. pagespeed error message continue.

‘Lighthouse returned error: ERRORED_DOCUMENT_REQUEST. Lighthouse에서 사용자가 요청한 페이지를 안정적으로 로드하지 못했습니다. 올바른 URL로 테스트하고 있으며 서버가 모든 요청에 적절하게 응답하고 있는지 확인하세요. (상태 코드: 403)닫기’

5. I have a question

Does that mean I already install CLS?
What should I do for to remove CLS?

  • This reply was modified 5 years by lowhoh.
mikevanmoonlight
tagDiv Member

Thank you very much for that!

Sometimes when I editing posts, after that I see the AUTO LOADING not working 🙁
https://www.screencast.com/t/hZLGl34Doci
It’s just spinning infinite. How can I fix that, the only thing I found it’s just clear all cache. But this is unacceptable to do every time after editing post 🙁

osamahalari
Participant
#0

Hello there,
My website https://techelucidations.com/
is loading very slow even when I am using newspaper theme prebuilt pro demo and also after that customising it.I am using very less plugins too as compared to other competitors like beebom.com who also uses Newspaper theme.
I am using Hostinger’s WordPress Hosting which has Litespeed cache preinstalled and the hosting is based on litespeed and I also got the premium features with it on using litespeed cache on my website.But when I try to minify js or css or html the website doesn’t load properly as customised.The header messes up or anything which is not ideal.The page optimization don’t work the way it is supposed to.
SO PLEASE HELP ME IN THIS.My pagespeed insights score is very very low even though I am using Mobile theme with AMP.And I am also serving images in Webp and in the lowest size possible and Also using the Low quality image placeholder in the Litespeed console.
I want to know how should I speed up my website?Should I change the caching plugin because I have premium access to this litespeed plugin but when I will switch I will have to use the Basic free version of that new plugin.Or is there any way to use both at the same time?
please get back to me.

_edwin_
tagDiv Member

Hello,

strange I see also no errors on the moment. I have tried to refresh pages, other browser pages and cache delete but no effort but now it seems ok

Anamaria
tagDiv Staff

Hello,

Sorry, I don’t have access to your screenshots => https://www.screencast.com/t/Y7xftEbB
Please if you can do a test on a subdomain using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the problem persists. Also, please send your website link.

Thank you!

Bettina
tagDiv Staff

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

Normally when you import that blank header template, it shouldn’t give that error.
You should receive a message with a button ” Done “, which means you install it correctly.
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Anamaria
tagDiv Staff

Hello,

Usually, the problem is from a cache plugin, because you are using the mobile theme plugin => https://www.screencast.com/t/mpbsqaVtX2kL, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Styleitaliano
tagDiv Member

Thank you for the answer,

All recommended plugins, such as tagDiv Standard Pack, are installed and active. I don’t use any cache plugins.

Is it possible to receive assistance for this problem? Where should I contact?

Anamaria
tagDiv Staff

Hello,

You need to add the favicon, in Theme Panel -> Header -> Logo and Favicon => https://www.screencast.com/t/H4ucPC2wwz
Also, on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj
Please make sure that you have cleared your cache.

Hope this helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

To remove CLS please check these guide: https://developers.google.com/web/tools/lighthouse/ ; https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html ;
https://web.dev/lighthouse-whats-new-6.0/

Thank you!

Anamaria
tagDiv Staff

Hello,

From what I understand is that you want to change the image from the ad box, but that doesn’t change, right?
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please provide some screenshots with your steps done and a link to your website, if the problem persists.

Thank you!

Bettina
tagDiv Staff

Hello!

I checked your website and it seems all pictures are displaying just well.
Please delete your cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Bettina
tagDiv Staff

Hello!

I checked your website and it seems all pictures are displaying just well.
Please delete your cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

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