Search Results for 'cache'

Hello,

First, verify if you have set correct the feature image.
Make sure that the og is enabled as in our documentation form here -> https://forum.tagdiv.com/facebook-share/, use Yoast SEO, and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!!

Hi,

Please make sure that you have set the Instagram account as in our guide from here -> https://forum.tagdiv.com/instagram-widget/
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please replace the current account Instagram with cocacola and see if there are some improvements, if yes, set back your account.

If you can’t resolve, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
We will take a look. Include a link to this topic in the email.

Thank you!

Hello!

This can be achieved by using SEO Yoast plugin -> Social. Please install and configure it and you will see the featured image in your next post on Facebook.
If the issue persist after configuration, then please delete your cache from your browser and try again.

Thank you!

Hello!

I checked your website and everything seems to work well.
Please try to delete your cache from your browser and try to load again the page.
Let us know about your results!

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hi,
For the problem with the featured image, please provide me a link and make sure that this featured image is se, if this is not displaying, you can try Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Hope this can help you!
Let me know the results!
Thank you!

Hello,

Please check if you use the last WordPress 5.6 version with a last theme version Newspaper 10.3.9.1 and check to see if the problem persists.
If you have the last version a the theme and WordPress, you will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also, you can try and remove and re-install the tagDiv Composer plugin.

If it is an old theme version, before to update, make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
What I suggest is to try this on staging or sub-domain to not affect the live website and after the update is stabilized you can change it on the live website.

Let me know about your results!

Thank you!

Hi Rovshan, I think that you are referring to the social counter, https://i.imgur.com/JoELKgG.png unfortunately on this the Instagram followers can no longer be display also for Twitter for some users is working for anthers no (are block), but the youtube should work, for this you must use the youtube api key https://forum.tagdiv.com/youtube-api-key/ then clear all cache and check the results.
For the two socials that are not working for the moment the only solution is to use the fix count option -> https://i.imgur.com/uHhZhck.png
Thank you!

Hello,

For error 503, please check the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/ make sure that your host accomplishes this and all settings are set as in our guide.
Please check the following topics from here
-> https://www.lifewire.com/503-service-unavailable-explained-2622940
-> http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/
-> https://www.hostinger.com/tutorials/fix-503-service-unavailable-error-in-wordpress/
If is a problem, you will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also, you can try and remove and re-install the tagDiv Composer plugin.

For boxed header make sure you don’t have set a background color/image or shadow and don’t forget to stretch the header row.

Hope this will help you!

Thank you!

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

I would start with the translation plugin because if you look carefully only the pages with not so normal text get distorted. Like Greek for example.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello!

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Hello!

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

After that, if the problem is not resolved, please send us some screenshots.

Thank you!

Hi,

Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Hi,
As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hope it will help you:
– https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also make sure that all theme settings are as in our guide ->
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hello,

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If this doesn’t have an effect, you need to insert the custom code in Theme Panel -> Custom Code -> Custom CSS => https://www.screencast.com/t/rAWk31jQO.
The code is:

.mob-menu-header-holder {
display: none;
}
body.mob-menu-slideout-over{
padding-top: 0;
}


Hope that helps you!

Thank you!

Hello !

Please install the Enable jQuery Migrate Helper plugin and clear your cache.

Let us know the results !

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello!

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I think that the problem is that you are sharing a post that does not has set a featured image.
Also, you can add featured images =>https://www.screencast.com/t/I7hIfgCy.
Make sure that the og is enabled as in our documentation form here -> https://forum.tagdiv.com/facebook-share/, and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!!

Hello !

Please try to remove and re-install the AMP plugin and clear your cache.

Let us know if the error still appears after this steps.

Thank you !