Search Results for 'install'

Hi,

I can confirm that I do not use Adblock on the Chrome browser or the Firefox browser that I used for testing. At the moment I do not see any ads on any of the websites you provided
– https://www.screencast.com/t/X9acPEOy1mPK
– https://www.screencast.com/t/qgRHmhbuW
Just an ad title and an empty space where the ad should be displayed. Also there seems to be a CDN permission error present – https://www.screencast.com/t/r9kA4cXc maybe that is related to the ads not being displayed.
You could try to disable all your plugins except the ones bundled with the theme, clear any caching installed and purge CDN files, maybe there is a conflict that is preventing the ads from appearing.

Thanks

Hi,

Please use this guide to configure the social counter properly
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
If you are having problems receiving the Facebook token please read this topic
– https://forum.tagdiv.com/topic/problem-with-facebook-social-counter/ and use the social counter plugin provided there and also the additional steps.
Also please note that some delay is possible for the data to synchronize, you could try to configure the social counter, clear any caching installed and just give it a little more time.

Thanks

Hi,

I do not know how are you getting these problems. Please note that Visual composer is fully supported with the Newspaper theme and we did not have any bad reports in this regard. There are no known incompatibility issues between the theme and Visual composer if used as recommended.
Conflicts can happen with other plugins, so please try and make a fresh theme install – https://forum.tagdiv.com/install-via-ftp/ and then test this while having only Visual composer active, and no other plugins. Also please consider that if you are using Visual composer on posts, this is not recommended and could provide unexpected issues.
The theme has these requirements – https://forum.tagdiv.com/requirements-for-newspaper/ and also some modifications to some parameters as mentioned here – https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hi,

After you deactivate the Visual composer plugin you must also delete it and then upload the new version. Here is a tutorial about the update process – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If it says that the folder already exists you must check in the wp-content/plugins folder if there still is a js_composer folder and remove it, then try the installation again. Disabling and deleting it from the plugins section should remove this folder automatically.

Thanks

Hello Zakkery,

Unfortunately, I did not saw any problems at your website, sorry! Above, I saw that you have added an image and not a video. Try to make a video to capture the error for a better understanding. After this, if you are using some untested plugins, you should disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!

Hi,

We are aware of this issue with the social counter plugin. Please follow this topic here
– https://forum.tagdiv.com/topic/problem-with-facebook-social-counter/
Remove your old social counter plugin and install the one provided in the topic. Then clear your browser cache, and configure the socials again.

Thank you for understanding!

Hi,

Please try to disable all your plugins except Visual composer and the mobile theme plugin, clear any caching installed, and check again. The mobile theme is fully tested and it is working properly, maybe a plugin is interfering with it.
If you would like to make the website faster, it is recommended to use this caching plugin
– https://forum.tagdiv.com/cache-plugin-install-and-configure/ with that configuration
Also please check this available tutorial about improving page speed on your website
– https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks

Hi,

From what I can see some of your ads are not displaying on both of the sites you provided on desktop and non mobile
– https://www.screencast.com/t/kjihczq2Wy
– https://www.screencast.com/t/hpteqV632mB
If you are not using adsense for your ads, you just have to enter the ad code in the respective section in the theme panel, and the theme will detect this and render it unmodified – https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
For the mobile theme the ad codes must be entered in the mobile theme section in theme panel
– https://forum.tagdiv.com/the-mobile-theme/
Maybe the codes you are entering are not valid, or require additional implementation. If you are using a plugin for the ads maybe it is not compatible with the theme or not configured properly. Or another plugin is conflicting with the ads, so you can try disabling them all, except Visual composer, clear any caching installed, purge CDN files and check again.

Thanks

Hi,

1. You could try this solution – https://www.screencast.com/t/XsJRdIVpViPz that causes the meta to display on the bottom of the module, if that is what you would like for the big grids on that particular style. This is the code used, you must enter it in Theme panel->Custom Css

.td-grid-style-6 .td-meta-info-container {
top: auto;
}

2. The weather widget is working properly on my end – https://www.screencast.com/t/sySxMNZhmij Try disabling all your plugins except the ones bundled with the theme, clear any caching installed and check again. Also make sure to have the latest version for these plugins from the theme package.

Thanks

Hello,

The related articles title color comes from your theme accent color: https://www.screencast.com/t/sHOKECSo
It depends on the demo you installed though as a theme demo can change the related articles appearance. The news magazine demo for instance has a green color set to the related articles.
Please provide a link to your site so I can inspect it.

Thank you!

Hello,

1) I suggest using a different machine or a different browser as we do not seem to be getting these issue son our end.

2) People usually use ‘mailchimp’ for changing the default WordPress email

2.1) Sorry but we have not tested linking our login modal to a plugin. This represents customization and falls beyond what the theme support can offer you. Sorry.

5) The line does not come from the font but rather the quote style you choose: https://www.screencast.com/t/SpwC5Yr59

6,7,8) Unfortuantely it seems you did not follow this guide properly: https://forum.tagdiv.com/how-to-make-the-site-faster/
Here is what google mentions should be improved: https://www.screencast.com/t/J5OmhLPTf
You need to follow the guide and use google’s instructions on how to make the recommended changes.

9) Yes there seems to be an issue in the theme regarding the logo on header style 8. I added this to our bug list and we wil fix it in the next version of the theme.

11) If you have the latest version of the theme we recommend PHP 7.0 as it.s faster that the previous versions. DO NOT however install version 7.1 as you will face errors that will not go away even after rolling back to 7.0

Thank you!

Hi,

Please clear the browser cache (Very important) as instructed above after installing the new social counter plugin. Then try to configure the counter again and request the Facebook token. This is tested and works as intended.

Thanks

Hi,

Well it should work if the code is valid, there should be no reason for it not to, if the only requirement is to insert the code in the header. Try clearing any caching you have installed, maybe it is preventing the code from taking effect.

Thanks

Hello apinfadli,

Please keep in mind that the latest version of Visual Composer come bundled with the latest theme version. First of all, you should download the latest version of the theme from Envato Market, then remove the old theme and old version of VC and then install/update it according to our documentation here -> https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ and here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ Clear all your caches and check the results.

Hope this helps!

Thanks for your understanding!

Hello amphol77,

Notice that this should have to be the sign in page which is designed for authentication, like this -> https://www.screencast.com/t/ZXTWycEeC Do you not bring this? Ensure that you are using the latest version of the theme, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Thanks for your understanding!

Hello alessandro gennari,

Notice that the Bbpress uses only the default WordPress functionality for Login widget. Ensure that you are using the latest version of the theme and also, install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches and check the results.

Thanks for your understanding!

Hello cipmweb,

I have inspected your source page of your website and I saw that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of these, leave just Visual Composer to active, install only the plugins that come bundled with the theme core file and cause a lot of unknown issues. You should revert the theme to the default state, without any additional customizations and check the results. If the problem will be there after this advice, you should make a new clean install from scratch via FTP way because this is the surest method in this regard.

Thanks for your understanding!