Search Results for 'install'

Hi,
It seems you are not installing the theme properly. Please use this guide to do it: https://forum.tagdiv.com/install-via-ftp/
Make sure you clear all caching afterwards.
Thank you!

Hello veet1975,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. I have inspected your source page and I saw that you have some untested plugins which can interact with the theme code and cause a lot of unknown issues. If the problem is still there, please try to make a new clean install from scratch only with required plugins, clear all your caches and check the results. And also, if you have some custom modification through code, try to revert the theme to the initial state and see how it will work.

Hope this helps and let us know how it goes!

Thanks for the message!

Well it seems you have a pretty strong cache. We only recommend wp super cache and cloudfare for a cdn.
We found these results to work best:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

This is usually a caching issue. Please only use the recommended theme cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and if you use a cdn server please only use these settings: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello duybinh202,

First of all, please ensure that you are using the latest version of the theme (Newspaper 7.5) and also, the plugins that come bundled with the theme packet. Also, make sure that your block is filtered by latest articles. If you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Maybe it could be a caching problem. Try to clear all your caches and check the results.

Thanks for the message!

Hello,

For the titles I will need a link to your site so I can inspect it and see where the space is coming from. It also depends on the demo you installed. Different demos have different title layouts. Please provide a link to your site and I will provide the proper css to remove the gap.

As for the menu colors, please change the color from here: http://screencast.com/t/nkHZL7WkiIcl

Thank you!

Hello Mehmet,

Please provide your website URL so I can inspect it closer your setup page. If you are using some untested plugins, try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Thanks for the message!

Hello logosi,

If you are choosing the layout without content, you should create your own content from scratch and the other way you can install the theme with content. Please notice that you will choose the demo with the content, if you will edit them with your own content and in the future, you want to change the demo, all your data will be lost, whereas if you will use the demo without content, this will remain loaded at your database.
If is not what you mean and if the above information is not useful for you, please provide more details about your problem, provide your website so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello 3gca,

First of all, try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello faris,

I have inspected your website and I saw that you have some additional customizations which may affect the proper functioning of the theme. Also, please try to disable all the plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Notice that the Jetpack is a huge plugin which has a lot of modules and which are not all tested with the theme, as and the Mashare plugin. Try to disable them and use the theme without them, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thaks for the message!

Hello ringstonmedia,

Until now, we do not have any bad reports in this regard, sorry! It seems to be a problem with your website. Please keep in mind that the Visual Composer is fully compatible with the theme and seems to work as properly with the theme. Ensure that you are using the latest version of the theme and the latest version of plugins which come bundled with it. So, if you are using some untested plugins, please try to disable all of them, clear all your caches and install only the plugins that come bundled with theme and rule out any conflicts.
If the problem is still there, please provide your website URL, the specific page where the issue appears so I will be able to inspect it closer and provide a more accurate response.

Thanks for the message!

Hello,

I have tested this method again n the latest version of newspaper and the method still works as expected. http://screencast.com/t/YIrkN4SV
I’m not sure exactly why it’s npot working on your end byt you need to use font awesome, not sprites. The sprites have been removed from our theme from a few updates back. Only font awesome can provide the icon properly.
there are 2 copy/paste operations you need to make and 1 plugin install.

1. Copy this code:
<a class="td-social-sharing-buttons td-social-linkedin" href="http://www.linkedin.com/shareArticle?mini=true&url=' . urlencode(esc_url(get_permalink())) . '&title=' . htmlspecialchars(urlencode(html_entity_decode($this->title, ENT_COMPAT, 'UTF-8')), ENT_COMPAT, 'UTF-8') . '&source=' . urlencode(get_bloginfo('name')) . '" onclick="window.open(this.href, \'mywin\',\'left=50,top=50,width=600,height=350,toolbar=0\'); return false;"><i class="fa fa-linkedin"></i></a>
Paste it here: http://screencast.com/t/iKzR3wrLjP

IMPORTANT NOTICE: there are 2 instances of the same code in that page. One is for the top sharing icons and one is for the bottom icons. If you want linked in on both you need to paste the code twice for each instance. If you only want the top or bottom, make sure you place the code in the corect spot.

2. Copy this code:

.td-social-linkedin{
margin-left:8px;
background-color: 
#006699!important;;
}

Paste it in the theme panel-> custom css spot

3. Install this plugin: https://www.newnine.com/plugins/font-awesome-4-menus

4. Clear all caching, and reset cdn files if you use it as cache needs to be cleared for changes to appear imediatly. Otherwise you will have to wait for the cache to be cleared and that depends on how you set it.

Thank you!

Hello,

You will have to disable the plugin and delete the files from the wp plugins section. Then install the new version as you would any plugin. Revolution slider as well as visual composer need this method of updating.
We created this guide for visual composer but the same method applies to rev slider: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you!

Hello andreaspom,

Please keep in mind that the Wp Super cache is fully tested with the theme and until now, seems to work as properly with our theme. Please ensure that you have disabled all the untested plugins from your side because all of these may interact with the theme and this plugin and cause a lot of unknown issues. If the problem persists, you should try to make a new clean install from scratch, only with tested plugins, clear all the caches and check the results. Also, you can check this online topic here -> https://wordpress.org/support/topic/timestamps-differ-or-were-not-found-3/ maybe will help you.

Regarding on your page speed, please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.

Hope this helps!

Thanks for your understanding!