Search Results for 'install'

Hi,
This is not the case as visual composer needs the code we added to work properly with our theme. Our code does not have this effect though .it does not break the plugin. This was a common issue they should know about and was created by the new version of wordpress. Please update your theme to the latest version by using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then, please remove any version of VC you might have. Make sure you delete the files for it also from the plugins section and install the correct version which is bundled with our theme. You can install it from the theme panel here: http://screencast.com/t/YgudJ83ryI
Make sure you have version 4.11.2 of the plugin installed.
Let us know how it goes.
Thank you!

Hi,

Unfortunately you will not have access to the mobile theme settings without activating the plugin itself. The mobile theme has a few compatibility issues with different plugins when it;s activated. in order to bypass this compatibility issue, you can deactivate other plugins and install the mobile theme without other plugins and then reactivate them after you activated the mobile theme. The compatibility only affects the activation of the plugin in most cases.
If you do not want to use the mobile theme, you can use the responsive layout for mobile.
you can read more about the mobile theme here: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,
Please change your location and make sure you clear all your caches. Please use this guide to properly set your plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!

Hello salimnazer,

Please notice that all your settings are kept to MySql database and when you update your theme, all of these will be loaded on your backend. So, please try to make an NEW install with another database and simply install your theme there and check after the theme behavior.

Hope this helps and let us know how it goes!

Thanks for you understanding!

Hello Larshell,

I have checked your website and I saw that you are using a lot of untested plugins which could create this type of issue in the theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.

Thanks for your understanding!

Hello,

As far as we are aware of, this issue is not created by our theme as it was tested properly and no extra CPU load was present. I will however add this to our testing list and pass this information on to our development team for further testing so we can make sure the issue is not caused by our theme. Please allow us a bit of time to do so. Until such time, please optimize your own wordpress install by following this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
Please consider using a cache plugin. We recommend wp super cache.

Thank you!

Hello salimnazer,

You can do this if you make a new clean install, only with the latest version of the theme and required plugins which come bundled with our theme -> this is the default state for the theme. Please try this way and let us know how it goes!

Thanks for your understanding!

Hello all,

Please notice that this type of feature was tested until releasing and now are working fine for my side. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If you need further assistance in this regard because your problem is still there, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello Navito,

Please notice that this website is very well customized by it’s owner and requires to spend a bit of time until you will bring this layout. Also, please notice that this website has the similar layout with our travel demo layout and if you want to bring this, please try to follow the below tutorial in this regard ->

This is the simplest solution of recreating the travel demo homepage on another demo. This cannot be done without the custom classes used by the travel demo.
Please follow these simple steps to recreate the travel demo homepage with another (or no) demo installed:

1)This is the ‘shortcode’ of the page layout. You can simply paste it inside to your page editor in classic mode and text mode: http://screencast.com/t/SUt9ItUc the code: http://pastebin.com/RAA6DkWp

2)The background image will not be found so you will need to add your own image in the row setting: http://screencast.com/t/yB2Bh0rbo

3)Please add this class: td-travel to the body of the website like so: http://screencast.com/t/fOt9sfquQtVy

This will be the result: http://screencast.com/t/vlZG4G8m1Xpy

4)In the final step, you will have to copy/paste the custom CSS for this demo travel from the core file, like this -> http://screencast.com/t/oQurpGTnM

Also, please notice that if you want to add the banner which looks like as Travel demo, you will have to use Visual Composer ->Stretch Row for the image, like this -> http://screencast.com/t/BKSJkm1Zxetc -> http://screencast.com/t/3RTst4tfRW

Hope this helps!

Thanks for your understanding!