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Hi,

I tried creating a link in the mobile editor, seems to work alright
– http://prntscr.com/n0fu45 – http://prntscr.com/n0fu97

But I see there is a fatal error in your website homepage – http://prntscr.com/n0fv1c also in all posts. Does this go away if you deactivate the mobile theme plugin? Did you make any modifications to theme files or mobile theme files? Or added code in the theme files?

I suggest that you reinstall the theme – https://tagdiv.com/how-to-install-newspaper-theme/
Delete all the theme plugins and reinstall them from here – http://prntscr.com/n0fzs1
Also deactivate all non-theme plugins, clear all caching and purge CDN. Then check if it works properly. Let us know.

Thanks

Hi,

That is quite an an old theme version from which you are updating. Here you can find a changelog for each theme update, to see what has been modified, new features etc
– https://themeforest.net/item/newspaper/5489609 (bottom of the page).

This would be the only guide that we created for updating the theme
– https://tagdiv.com/update-newspaper-theme/

The theme requirements guide has been updated as well, please check it carefully and if necessary ask your hosting provider to increase the values of the parameters mentioned in it
– https://tagdiv.com/newspaper-theme-requirements/
For the WP memory we recommend a value of 256M. Having low memory may cause such problems, or if using an older PHP version. You can see the values in the theme system status
– http://prntscr.com/n0dwzx

After the update, deactivate/delete all the old theme plugins and install the new ones from the theme package plugins folder.
Update WPBakery (if you used it), the theme package contains version 5.7
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Note that the tagDiv composer introduced in version 8 of the theme, will automatically be installed and activated – https://tagdiv.com/tagdiv-composer-page-builder-basics/
Since update 8 this is the main page builder in the theme, WPBakery is still provided in the them package however, for users that want to keep using it.

Maybe consider making a copy or clone of the website (local or in sub-domain) and test there. Update there first and see what happens. Let us know if you have more questions.

Thanks

This could mean that theme files are missing, I suggest that you reinstall the theme. Do it by FTP or by WordPress – https://tagdiv.com/how-to-install-newspaper-theme/
The problems should be solved after reinstalling.

Hi,

There is no problem in this case, sorry! Indeed, for each update, all the required plugins will be disabled and all of these should have to be updated from here -> https://www.screencast.com/t/HC6aiENkNEo5 You should only access this section and Install or Update the plugins from that area. That’s all.

Thank you!

Hi,

Thank you please check our documentation -> https://www.screencast.com/t/6kRxe0hDHX -> https://forum.tagdiv.com/newspaper-theme-documentation/
New documentation for the news elements from our theme -> https://tagdiv.com/category/documentation/

Installing Demos – https://tagdiv.com/newspaper-theme-installing-demos/
Basics: Using the tagDiv Composer Front-End Page Builder -> https://tagdiv.com/tagdiv-composer-page-builder-basics/

That categories are from demo, you can make your own categories -> https://www.screencast.com/t/IPxCdnuPJWd

For sort order please check our documentation of Block settings guide -> https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hi,

Unfortunately, I do not exaclty understand what you want to achieve. Do you want to have only the Balck Version Homepage for your website? If you want to have that layout on your website, you need to install the Black Version demo, as I saw you did. Also if you want to have more control over the Video Section, Social Media, and the Sidebar, you need to edit your page via TD Composer. Also, the Footer Instagram can be changed from the Theme panel, Footer section, from here -> https://www.screencast.com/t/TbATCh5d If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thank you!

Looks mostly alright now, still when I browsed the website there are some problems. For example this page – http://prntscr.com/n0cikk The mobile theme should not apply on desktop, in almost all cases when this happened it was caused by caching.

One solution would be to use a different caching plugin, we recommend the WP super cache
– https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Note that when the mobile theme is active each page will require 2 versions, one for desktop which you can build in any way possible with the theme, the other for mobile built with the mobile editor – http://prntscr.com/n0cld8
– https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
So the mobile version will be different from the desktop version.

The other solution is to not use the mobile theme plugin. Or use it only for AMP, now it is possible in theme update 9.6.1 – https://tagdiv.com/amp-newspaper-theme/ – http://prntscr.com/n0cmkf

Hi,

From what I can see the mobile theme is not active at the moment on your website. Regarding the issue, the mobile top grid will only display featured posts. Meaning posts that are in the Featured category the theme creates when installed
– https://forum.tagdiv.com/featured-posts-2/
It will not appear if there are no featured posts – https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

Let me know if you have more questions.
Thanks

Hi,

According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
So the theme may be installed and activated on a single website based on those terms. Activating it on a testing domain or sub-domain is permitted, but different websites with different content will require more licenses.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme please deactivate it, clear all cache and try again.

How to install and update plugins – https://tagdiv.com/how-to-install-plugins-and-update-plugins/

Theme Install Guide – https://tagdiv.com/how-to-install-newspaper-theme/

Thank you for your understanding!