Search Results for 'install'

Hello alvaroizquierdo,

If you want to have the exact page layout, you simply should install the Dental Studio demo from our available demos or you should copy/paste the code from the below folder directly into your page. The source code for that page template is here -> https://pastebin.com/YuQu68Rc

Hope this helps!

Thanks for the message!

Hi,

Now that is an unusual issue you are having. So the social counter is not present neither as a composer element or widget
– https://www.screencast.com/t/f4Ll3FBe4iJG
There was no issue similar to this brought to our attention before, the social counter works properly in the theme. So the problem would be specific to your case.

If this element is not present in the composer you are using (seems to be an older version of Visual composer) and the widgets section, than there is a problem.
Either the theme is not installed properly, modifications have been made or maybe there is a plugin conflict.
You could start by deactivating all plugins except theme plugins, update the Visual composer you are using with the one in the theme package you downloaded (seems you have 8.5).
Ultimately try a theme re-install by FTP (either same version you currently, or download the latest version)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Let us know the results.

Thanks

That is unusual, I have tested with the latest version of the theme and Woocommerce plugin, there are no issues of this kind.
You could try a theme re-install by FTP
– https://forum.tagdiv.com/install-via-ftp/
Leave all non-theme plugins deactivated, use only theme plugins and woocommerce. Check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the allocated resources according to the guide, if needed.
Also check the PHP version you are using, the theme is tested with versions up to 7.1 others may cause issues.
Let us know the conclusions.

Thanks

Hello,

The issue can be caused by multiple reasons.
1) Changing the theme name. If this is the case, restore it to it;s original name
2) Outdated version of the multi-purpose plugin. Disable and delete it and then install it again from the theme plugins section.
3) Blocked files on your server. Please contact your host and have them disable any blocked files from the server side.

Thank you!

Hello colby.duhon1,

Please try to make a new clean install from scratch via FTP way to another sub-domain for testing and check the results. These settings should be there all the time if the theme was installed according to our documentation. also, check the system status parameters to be increased according to our documentation.

Hope this helps!

Thanks for the message!

Hello,
For page speed please use these guides.

1) Only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

2) Use cloudflare: https://forum.tagdiv.com/cloudflare-cdn/

3) Use the official page speed guide: https://forum.tagdiv.com/how-to-make-the-site-faster/

as a note on speedbooster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

4) Please use this guide to increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

I hope this helps.

Hello,

There seems to be an issue with your install. If I try to access one of the images I get an internal server error.
http://www.janviayurveda.com/wp-content/uploads/2018/01/KV-Chakradhar.jpg
Please check with your host for any blocked theme files and check the media library to make sure the images are present there as well and the demo imported the images properly.

Thanks.

Hello Marc,

First of all, you should make a full backup to your database to avoid losing all the data. The clean install means to make a new theme install for a new sub-domain, without any untested plugins or additional customization. On the default state, the theme should work as expected and all the theme settings should have to be there. Ensure that all of the system status parameters are increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ to avoid occurring some unknown problems.

Thanks for your understanding!

Hello tonejarvis,

Make sure that you are using the latest version of the theme, installed via FTP way because this is the surest method in this case. Please check here -> https://forum.tagdiv.com/install-via-ftp/ Notice that our theme works with wordpress.org and not dot com. update the theme according to our documentation because the Multi-Purpose plugin has been fully tested and should work as expected.

Thanks for the message!

Hello tonima,

It’s strange! Notice that all the pages should have to be edited with our page builder. Check the System status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if the problem is still there, I suggest you make a new clean install from scratch via FTP way to another sub-domain and check the results.

Thanks for the message!

Hi,

We have tested the composer interface on Mac, for us there are no issues like this present while testing. The newest version of Safari is installed
– https://www.screencast.com/t/gQ4JpQGGqDD
– https://support.apple.com/en-us/HT208403

Maybe you can try to clear the cache of the browser and check if this has any effect
– https://www.macworld.co.uk/how-to/mac-software/how-clear-safaris-cache-history-on-mac-3496193/

Thanks

I have tested the code before giving it to you, it works in my test. It works when applied on your website
– https://www.screencast.com/t/VoYZ3lcHf
I modified the font size to match your current font size

@media (max-width: 1018px) {
.td-post-header header .entry-title {
font-size: 23px!important;
}}

Enter it here and save – https://www.screencast.com/t/ryHsgnZ1
If you have caching installed or server provided clear them, that might be why the code is not applying.

Thanks

Hi,

That could be caused by caching, once set in the theme panel for the same category and saving, the new background should appear. Try clearing any caching installed, or provided by server.

Thanks