Search Results for 'install'

Hi,

There seems to be an iframe element present in the page structure that is causing this issue
– https://www.screencast.com/t/galgZPMCuv
– https://www.screencast.com/t/2ncNcrnVLcVw
This links to an external page, but it is not displaying properly. I suggest you check any custom code that may be related to this, entered the custom code fields form the Theme panel. Or code added directly to the theme files. This could also be caused by a plugin, you could try to disable all of them, except Visual composer, clear any caching installed then check to see if the problem is still there.

Thanks

Hi,

I suggest you try to disable all your plugins except Visual composer, and the caching plugin you are using now and then try to set a sidebar for your posts to see if this fixes things. That caching plugin has proved in some cases to interfere with the theme functionality and cause unexpected results. Or maybe some other plugin is responsible. It is recommended to use WP Super Cache with these settings
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please try these suggestions and see if they resolve the issue.

Thanks

Hi,

Please try to deactivate all your plugins except Visual composer, clear any caching that you have installed then try to install the Revolution slider plugin again, from the theme package
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
There could be plugin conflict on some level, that is why it is necessary to try this as suggested.
Please let us know how it goes and what are the results.

Thanks

The option is a WordPress option, not a theme related option. Here is an example on a wordpress default theme:
https://www.screencast.com/t/Fji7RpjYWaOn
If yopu are missing options from wordpresws either your wp install is altered or plugins affect it. We have seen plugins removing certain options from the theme or wp.

Thank you!

Hi,

Basically you need to install the Revolution slider plugin using this guide
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Then import a demo slider from the sliders provided in the theme package
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
And select the category from which the slider will display posts
Then place the slider in the page structure
– https://www.screencast.com/t/jkKVT0Odv
And choose the preferred installed slider if you have multiple sliders
– https://www.screencast.com/t/hJfUXxl7tI
If you have already tried these steps and the slider is not displaying, please check the theme status and make modifications to these parameters if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hi,

I have inspected your website and it seems to be displaying the mobile theme at the moment on some pages
– https://www.screencast.com/t/rbuoWYCv
In previous topics related to this problem usually it was a caching plugin to blame. Please try and disable the plugin and check to see if the problem is fixed. Also update all the plugins provided with the theme, from the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
It is recommended to use WP Super Cache for best results, with the settings mentioned in this guide
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
For the Big Grids you could use a code like this, and change the values how you want
– https://www.screencast.com/t/cC81UruuCFsX
This is the code used, you must enter it in Theme panel->Custom Css

.td_module_mx19 .td-module-title a,
.td_module_mx20 .td-module-title a{
font-size: 30px;
line-height: 30px;
font-weight: bold;
}

Thanks

Hi,

Please explain in more details the problem you are having. From what I understand there are missing options in the theme panel or missing entirely. Some screenshots would be very useful to describe the issue, if it is possible.
After finishing installing the theme, you need to install the Visual composer editor to be able to use the page building elements available.
Here you can find some useful information about installing the plugin and how to use it
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
– https://forum.tagdiv.com/how-to-use-visual-composer/
Then you can use all the available blocks and create the layout you want for your website
– https://www.screencast.com/t/4HM9yXE23
The Revolution slider is provided in the theme package and can be installed like this
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
It would be best to import a predefined demo slider, provided in the theme package as well
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
The Revolution slider is a very complex plugin with a huge amount of options, and can be difficult to master entirely. Here you can find all the official documentation regarding the slider
– https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
And here you can find all the available theme documentation
– https://forum.tagdiv.com/newspaper-theme-documentation/
Please let us know if you have any more questions or need further clarifications.

Thanks

Hi,

Please remove any modification you have made to the theme files, to get your website working again. Or make a fresh theme install – https://forum.tagdiv.com/install-via-ftp/ if you ca not revert the code to the default state.
Then try to create a new custom ad spot as explained below.
Maybe you are not creating the custom ad properly. The custom ad needs to be created like in this example
– https://www.screencast.com/t/M3YMS8AMRni
It should display in the theme panel ads section
– https://www.screencast.com/t/O8SOZ8OzM
Then if you want to use the custom ad in Visual composer, you need to add it here in the same td_config.phpfile
– https://www.screencast.com/t/58Y5tDgmq4

Thanks

Hi,

The first step should be to disable all the plugins except Visual composer, deactivate the child theme if you use it, then clear any caching installed and try again. Check any code that might be present in the theme panel custom code sections, or added directly to the theme files.
If the problem is still present, you could make a test and see if it works properly while using a WordPress default theme active.
You could also try with other editors, but I could not make any recommendations in this matter, maybe other users might provide useful insight.
Please let us know how it goes and what the results are.

Thanks

Hi,

I have inspected your website and it seems to be very fast on all the pages you mention
– https://www.screencast.com/t/3AyDVQ4zt
– https://www.screencast.com/t/Q4U5T9QMNz
The difference between the loading speed is very small, almost non existent. You could follow this guide to further improve website loading speed – https://forum.tagdiv.com/how-to-make-the-site-faster/
Also it is recommended to use the WP Super Cache plugin along with the settings provided in this tutorial
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hi,

Please try to do a clean install of the theme. Download the latest theme version form Envato and follow this guide to install it via ftp – https://forum.tagdiv.com/install-via-ftp/
Then deactivate and delete the old version of Visual composer and social counter, and install the new ones from the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then configure the social counter again and it should work properly for you.
If you still have problems, you can send us an email at contact@tagdiv.com and provide admin login information so we can take a look.
You can activate the theme on a sub-domain for testing purposes and then activate in on the live site. You can use the reset key option available in the theme system status
– https://www.screencast.com/t/glF1JYXOcVRS

Thanks for your understanding!

Hi,

After inspecting your website it seems that there is a margin property coming from a review plugin that you are using – https://www.screencast.com/t/H7rzNoV7Ftkq
If I were to remove that margin, the sidebar displays properly
– https://www.screencast.com/t/WubsQRqw2
You could try as a test to deactivate that plugin, clear the installed cache and then check to see if this fixes the problem. If the result is favorable, maybe that plugin is not fully compatible with the theme and is affecting the layout with these results. Or maybe you can configure it from the settings to stop interfering if it is possible.

Thanks

Hi,

There doesn’t seem to be any problems accessing your profile page, or errors present on the website. Usually this kind of issue is resolved by clearing the cache installed, or in some cases the server cache if it is the case. You could try and update the theme to the latest version, as well as all the plugins provided in the theme package (especially Visual composer and the social counter) then check to see if the problem is resolved.
Please let us know how it goes.

Thanks

Hello,

Please check your version of php. if you use php 7.1 then switch to 7.0 as our themes are not yet compatible with 7.1
Also make sure you clear all caching afterwards.
If you still have trouble with the errors try a fresh theme install. Remove the current theme and install it again via ftp: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi,

You could try to uninstall the demo, the install it again. It seems some parts of the demo are not working or displaying properly. Maybe something happened during the install process. If this does not fix this issue, you can send us email at contact@tagdiv.com and provide admin login information. You should not post valuable information like login credentials here on the forum.
Also paste a link to this topic so we can identify you.

Thanks

Hi,

It would be best if you could provide more details about this and a link to your website so we can inspect it and see the issue with the logo. The logo should be visible on Chrome as well. I suggest you try to deactivate all your plugins except the ones provided in the theme package, clear any caching installed and the browser cache, then check to see if the problem is still there. I could not give you more advice based on the information you provided.

Thanks