Search Results for 'install'

Hello fergusga,

This usually happens because of lazy load animation which’s script conflicts with some of the installed plugins and also, your plugins might cause a conflict with this in the latest update. You can make a test…if you will disable all your plugins, except Visual Composer, of course, and activate the lazy load, this kind of issue should not appear on your side.

Thank you for your message!

Hello Promyk,

We recommend installing only the plugins that come bundled with the theme because these plugins are tested with our theme. It is possible to be a new version of the plugin available, but it might not work properly with our theme. When the theme has a new version, this will come with the correct version of plugins.

Thank you for your understanding!

Hello,
The envato toolkit sometimes causes errors so the best way to update is through FTP. The best way to update would be to remove your previous version and install the new. Your method works as long as you can replace old files with new ones. If you replace the files changed from 6.5 to 6.6.2 and add the new ones, it should work. Just remember to replace style.css for the theme version.
Thank you!

Hello rentaguide,

First of all, please try to disable all the active plugins and install only the plugins that come bundled with our theme. You should update to your Visual Composer to ultimate version (4.8.1). Also, you can read this: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

After this changes, if your problem is still there, please try to update your theme to ultimate version.

Before to update, please backup the whole current theme installation as well as the database and wp install: https://codex.wordpress.org/WordPress_Backups

After this, you can use the ftp method from theme’s update guide to uploading theme’s files and remove the previous theme files before uploading the most recent ones then test this again and let us know how it goes.

You can find a video tutorial on how to do this in theme’s update guide here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you for the message!

Hello fergusga,

I’ve checked your website and I saw that you have an error in your console -> http://screencast.com/t/2buk6RzlGoWv Please try to disable the lazy load from Theme panel->Template settings->Lazy load like this: http://screencast.com/t/vQzewW7wcLuV Also, please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and try again. After these changes, if your problem is still there, please let us know.

Hope this helps!

Thank you for the message!

Hello koliman,

If you want to have this option, please try to update your theme to the new version. Always make a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

Thank you for the message!

Hello Promyk,

Our theme comes bundled with 5 plugins. After installation of the theme, you have to install these from plugins section, like this: http://screencast.com/t/ZxRhCRfF

Thank you for the message!

Hello,
You will need to download the latest version of our theme from themeforest as wordpress 4.4 created a few issues.
Facebook changed a few things also and now you need to update your social counter to the latest version by removing the one you have installed and install the new one that comes with the theme. Please follow this tutorial to see how to set it up: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
I hope this helps.
Thank you!

Hello,

I’m not sure why you get the error but you might want to check out this topic on how to set up WP on your localhost: http://www.wpbeginner.com/wp-tutorials/how-to-install-wordpress-on-your-windows-computer-using-wamp/
You can also use xamp instead: https://premium.wpmudev.org/blog/how-to-install-wordpress-locally-for-pcwindows-with-xampp/

I hope this helps.
Thank you!

Hello StockFanatic,

You should update the theme and install Visual Composer that come bundled with our theme. The update will come with new version of Visual Composer. For more information about how to update Visual Composer, please check here: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ .

Thank you for the message!

Hello NickSi,

Please provide your URL website so I can inspect it closer. Also, please provide more details about your problem. (some screenshots would be useful). I need to know these details so I can be able to provide a more accurate response. Before this, please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and try again.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello slawtenko,

Please make sure you have the latest theme version: 6.6.2, otherwise, please update the theme. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ This problem with category pagination it was solved in last updated.

Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.1 theme: http://screencast.com/t/9AKKURjTjX

You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Hope this helps and let us know how it goes!

Thank you for the message!