Search Results for 'install'

Hi,

There are currently some issues with the Twitter counter, it will not count anymore. We provide an updated social counter plugin. Deactivate the one you currently use and install this one
– https://www.filedropper.com/showdownload.php/td-social-counter_1
Then twitter should display accurate information again
– https://www.screencast.com/t/IFFLJiyitX0P

Thanks

Hi,

1. In some cases 500 errors were produced by insufficient resources, mainly WP memory. Increasing the limit fixed the errors.

2. Your ID works for me, with the same plugin used
– https://www.screencast.com/t/1x2qe9o5
Try clearing the cache plugin you have installed and also purge CDN cache if used.

3. That is the latest articles page template
– https://www.screencast.com/t/wXoH35F5uI5
The section of posts it displays at the bottom of the page has only numbered pagination. You could select a different page template for the page, then add at the bottom a block of your choosing. Blocks have infinite loading pagination
– https://forum.tagdiv.com/block-settings-guide/

4. The mobile theme may not work as intended or at all with the caching plugin you use. Caching plugins are the number one cause for mobile theme problems. We recommend the super cache which works properly with the mobile plugin. The mobile plugin is optional however.

6. The footer template you use has it’s own predefined widgets
– https://forum.tagdiv.com/footer-templates/
So your widgets will be displayed below them. Use empty footer templates to display only your desired widgets.

Thanks

Hello Rohit Sharma,

Please keep in mind that we cannot help you for installing the theme via TeamViewer. Please read more carefully our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ You will succeed that because it is not difficult. Also, if you are not aware to do this yourself, please check here -> https://studio.envato.com/

Thanks.

Hi,

This – http://take.ms/W65dt can be deactivated in the theme panel, post sharing settings
– https://www.screencast.com/t/i3CplSUC9

This – http://take.ms/igO42 is not part of the theme. From what I can see it may be added by the super socializer plugin you have installed. Please check it’s settings.

Thanks

Hi,

It seems that only the header is displayed, the rest is empty. Please check the theme requirements here
– https://forum.tagdiv.com/requirements-for-newspaper/
Re-install the latest version of the theme (8.7.5) by FTP, it is the most reliable method
– https://forum.tagdiv.com/install-via-ftp/
Update the theme plugins manually if needed, the composer should update automatically but sometimes it fails
– https://www.screencast.com/t/N2UOiiKkdBDA
Let us know the results.

Thanks

Hi,

For such an old version you most likely used Visual composer. Please deactivate the tagDiv composer after you update, this will be activated automatically when the theme is updated or installed (since it’s introduction in 8.0).
When both are active there could be layout problems.

Also it is important to check the available resources in the system status panel
– https://forum.tagdiv.com/requirements-for-newspaper/

Update by FTP, this is the most reliable method
– https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have code in the theme panel, or you use a child theme, deactivate them because the code could be outdated. After the update do not make any modifications to the theme files. Clear caching, clear CDN if used, clear your browser cache as well.

You can use the manual activation if asked again
– https://www.screencast.com/t/NXhtb0Vtn

Thanks

Hello Dylan,

First of all, ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer, please enable GD Library and

mbstring

for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Liz Painter,

I suggest you make a new clean install to another subdomain for testing via FTP way, remove all of the untested plugins if you are using something like this, clear all the caches and check the results. Also, you can provide your website URL for further investigations.

Thanks for the message!

Hello morebusiness,

I suggest you make a new fresh install to another subdomain for testing via FTP way with the latest version of the theme, remove all of the untested plugins, clear all the caches and check the results. Notice that the TD Composer should work as expected, without any problems if the theme was correctly installed. Also, if the problem is still there, please provide some useful screenshots of the issue so I will be able to identify it because I cannot recreate it to my end.

Thanks for the message!

Hi,

Maybe it is added by a plugin you have installed. I see you are using a soccer info plugin, also a football live scores plugin.

Start with those, check their settings. If they have no settings for that, deactivate them (and clear the cache) then check if the links are still displayed.

Thanks

Hi,

Unusual issue to say the least. You could create a child theme, add code to the functions in the child theme. That will not be lost if you for example update the theme. A child theme is not difficult to install
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks

Hello mick535,

Do you have correctly installed the AMP plugin? Try to remove all of the untested plugins, clear all the caches and check again. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Also, you can provide a full access to your CPanel.

Thanks for your understanding!

Hello deanysus,

I suggest you make a new fresh install to another subdomain for testing via FTP way, remove all of the untested plugins, clear all the caches and check the results. The mobile mode of the theme was fully tested and should works as expected if the theme has been correctly installed.

Thanks for your understanding!

Hello MaximEvr,

In our theme packet, you will find that plugin which can be installed on your website without any problems.

Thanks.

Hi,

Thank you for your appreciation of the theme. We plan to add more documentation and tutorials including videos in the future.

The Speedbooster plugin has an inbuilt plugin checklist, if it detects plugins outside that list it will deactivate itself. This is supposed to happen, as the Speedbooster plugin could cause some plugins to not function properly.

The checklist could be disabled by modifying the plugin code
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Then test to see if everything works properly regarding plugins installed.

Thank you!

Then I would suggest that you reinstall the theme, the latest version if possible, if not the same version you use now. Then remove any theme modifications or code additions temporarily, if you made any. Deactivate all other plugins except woocommerce and theme plugins.

This should solve the problem, I tested multiple times and there are no problems using woocommerce with a default theme install. Something in your case is removing the them containers from the shop page. Let us know the results.

Hi,

There were no changes made to any formatting options. They are the same as before
– https://www.screencast.com/t/XrNblTMWjEg
There is no reason to remove the formatting options. Maybe you are using a plugin such in this topic
– https://forum.tagdiv.com/topic/the-formats-button-does-not-exist-on-the-text-optimization-features/
In a default theme install and using only theme plugins, the formats menu is displaying correctly.

Thanks