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Bettina
tagDiv Staff

Hello!

You need to have Newsletter plugin and Cloud Library plugin installed and active.
Then, you should be able to find the demo here: https://www.screencast.com/t/xjTOqn9Y

Thank you!

Bettina
tagDiv Staff

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins, also if you are using a cache plugin, deactivate them, clear all cache and try again.
Also, please make sure that all the settings are like in our requirements:
https://forum.tagdiv.com/requirements-for-newspaper/
I recommend you to install our theme like this: https://forum.tagdiv.com/install-via-ftp/
Hope that helps you!

Thank you!

AdminWill
tagDiv Member

Hi thanks for the reply !

I tried to install (again) the font in the theme panel, but it doesn’t work. How do I set it up in Tagdiv Composer ?

Thanks !

Bettina
tagDiv Staff

Hello!

It seems you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with it’s own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results if you want your header appear like on desktop version.

Thank you!

lahiru47
Participant
#0

I’m using WordPress 5.6.1 and I cannot install your theme. um getting error of “Your website has the critical issue”. what can I do about that issue?

kibiribi
tagDiv Member

Sorry for the stupid question, but how to get background dimensions to set for my template and design?
https://prnt.sc/zz7vmj
Just manual test only for Background installation?

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Anamaria
tagDiv Staff

Hello,

If you use the mobile theme plugin and this appears on the desktop or on the tablet, in most cases is a cache problem. We recommend using WP Super Cache plugin with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/, and also please use this option => https://www.screencast.com/t/Yo8UJ7mCwLgh

Hope this helps you!

Thank you!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Anamaria
tagDiv Staff

Hello,

I just inspected your website and looks fine => https://www.screencast.com/t/niSRmcpY -> https://www.screencast.com/t/NYrWBeqr -> https://www.screencast.com/t/3Xq6TZdQsqqU
I saw that you installed the latest version of WordPress 5.6.1 and normally only the latest version of the theme was tested, v10.3.9.1 .
If you want you can try the latest version of the theme (before to make update please make a full backup to all files and the database) and see if the problem persists.

Also, if after the update there is still that problem and you are agreed to send us – WP admin link and credentials at contact@tagdiv.com (please make a full backup before sending the email).

Thank you!

EasyR
Participant
#0

Hello, we have installed the default theme and it is coming up with the following errors on the console:

Uncaught TypeError: Cannot read property 'src' of undefined

and also

Uncaught ReferenceError: u is not defined

These errors appear on posts. However, normal pages don’t seem to have the same issues

I’ve tried uninstalling the theme and plugins. I’ve also tried resetting the entire website to its default and it’s still coming up with the same errors.

Example at: https://staging10.motoreview.com.au/2021/02/18/eminem-stronger-than-i-was/

Thank you!

Anamaria
tagDiv Staff

Hello,

This an article with what’s included in the Newspaper theme package => https://forum.tagdiv.com/whats-included/
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
How to activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Those are the requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

guauda T0
tagDiv Member

Hello Anamaria,

I only have tag div plugins installed.

I used the template and have not managed to change text/structure/code on the page yet.

No child theme is being used and no cache plugin.

I loaded another page with a template and the same error occurs when I try to edit.

https://medicalbrieffebdomiciliumdev.aleroux.co/wp-content/uploads/2021/02/screencapture-medicalbrieffebdomiciliumdev-aleroux-co-2021-02-17-14_54_23.pdf

ShidaMedia
Participant
#0

I purchased a Newspaper theme and when i try to install it there were many wp file missing. I thought ther regular license include the wp file, isn’t?
Br

mevive
Blocked
#0

I just installed the Animal Magazine. But as i was going through the site to change images. I saw that one of the large section under “Marin Life” do not show the image of the post´s that randomly show up in that widget.

I have not changed anything, yet. So its a vanilla install. What is wrong here?

Please help.

CBais
Blocked
#0

Hello,

I just installed the Newspaper x theme on my website https://www.apratimblog.com, I use advanced ads pro for managing ads on my website. After installing this theme and importing a pre-built theme my ads are started showing in the wrong places.
I found that this theme uses custom templates for different parts of the site that’s why the plugin advanced ads pro did not recognize the correct placement and showing ads in the wrong places.
I tried to ad plugin shortcodes in custom templates used by this theme, but sadly there is no option to insert external shortcodes in custom templates.
after installing this theme my ads revenue has decreased dramatically. also all google auto ads has been stopped after installing this theme.

webmasterjanabebe
tagDiv Member

I have contacted the developer of the plugin and he tells me that they can make it compatible if you are willing to collaborate.
They need the template to be installed here to do the necessary tests
you can do it?

Anamaria
tagDiv Staff

Hello,

Please check if you have the latest version of the theme, v10.3.9.1.
Also, if you have the last version please deactivate the tagDiv Composer plugin, delete it and re-install it from Newspaper plugins => https://www.screencast.com/t/hpckcc2K
Also, make sure you set the API Key from Instagram like in this guide -> https://forum.tagdiv.com/instagram-widget/

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please verify if you have installed WPBakery plugin and please deactivate it.
Do not use both page builders on the same page.
For the moment, the only solution is to shift from WPBakery to Composer.
Please check our guide to know how to shift from WPBakery to Composer: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thank you!

Ghanacrusader
tagDiv Member

Header area and header menu missing and Unable to edit tagdiv composer Page.
When I click on tagdiv composer, it’s stuck on loading, composer doesn’t load. I have removed and reinstalled the composer but it’s still the same.

Anamaria
tagDiv Staff

Hello,

Please make sure that the theme install was done correctly =>https://forum.tagdiv.com/install-via-wordpress/ (delete the files of the theme, not override), also, those theme files are set in the right place wp-content/themes/Newspaper
Also, make sure you don’t have any plugins which interfere with our theme.
I recommend disabling the tagDiv plugins, delete it and re-install them from Newspaper plugins => https://www.screencast.com/t/hpckcc2K

Thank you!

Bettina
tagDiv Staff

Hello!

You need to have Mobile Theme plugin installed and access Newspaper -> Theme panel -> Mobile Theme.

Thank you!

giannisgiat
tagDiv Member

thank you so much for the immediate response. I have installed tag div composer i activated the theme i am using block 16 in that certain section and click on the element i can change the color of the headline and background text of the headline but i cannot find where to change the color of the intro text in the articles and i cannot find out how to set up intro text to display text above the read more breakpoint line of each post i set. Would you be so kind to guide me only this section is available but no color Content length
Module MX7
Title length
Excerpt length
Module 6
Title length

Gregbahora
Participant
#0

Team, When I try to edit my webpages, TD Composer just loops infinitely. I see this same issue elsewhere in the forum and I have tried the various remove plug-ins etc but nothing seems to work. Can you please simply fix this issue for me as I am not an IT person and honestly don’t have the time to learn?

My site is centerlife.center. I tried but I am unable to paste images into this window.

Here is the text for my Site Health. It seems odd that I have a Critical Item (php is an out of date version) however when I click on the link I receive a webpage that says “Good News. CloudLinux has taken care of the old php version issue”.

HELP!
————————————————————————————————————
Site Health Status
The site health check shows critical information about your WordPress configuration and items that require your attention.

1 critical issue

Your site is running an outdated version of PHP (5.6.40), which requires an update
Security
PHP is the programming language used to build and maintain WordPress. Newer versions of PHP are created with increased performance in mind, so you may see a positive effect on your site’s performance. The minimum recommended version of PHP is 7.4.

Learn more about updating PHP (opens in a new tab)

2 recommended improvements

You should remove inactive plugins
Security

One or more recommended modules are missing
Performance
PHP modules perform most of the tasks on the server that make your site run. Any changes to these must be made by your server administrator.

The WordPress Hosting Team maintains a list of those modules, both recommended and required, in the team handbook (opens in a new tab).

Warning The optional module, imagick, is not installed, or has been disabled.

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

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