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Hello!
If you use default templates, please make sure you have the Standard Pack plugin installed and active.
Please make sure you have the latest version of the theme and plugins(11.2).
Please check if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements, make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
We have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know the results!
Thank you!
Hi,
I see that this is the first time when you writhe on our forum, welcome on our community.
Now abut the problem that you reported, it looks that your website is using a them version from 2016 https://i.imgur.com/p8TM6IY.png Newspaper 7.3 so for this theme version you must have an old WordPress too, if you want to update the WordPress then you need to update the theme version too. Right now the latest version it is 11.2 and this will look like a new theme for you.
Right now I see that you have WordPress 5.4.7 and there are no Warning, but if you want to have access to the newest options and security you must update both WP and theme. I recommend to test it first on a subdomain, localhost or stinging to accommodate with the new theme. Also in cans that you update the theme, first make sure that you have a full backup for your website and database.
-> https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
I’m trying to figure out how to show the Updated Date of a Post in the SERPs, rather than the Published Date. Video of issue:
https://share.getcloudapp.com/wbubLkLl
Facebook Post that explains a solution- just wondering if this is something that can be figured out without significant dev work:
https://share.getcloudapp.com/z8urbndL
Example post in question:
Hey, something is wrong. I just made a few changes to the homepage. I added a row, saved it and then refreshed the page to view. I do this every time I make a change, but this last time it added a second sticky menu.
So, now I have two empty bars going along the top of the page. I didn’t touch the Manager and I didn’t open the header template.
What’s happening? There seems to be a bug somewhere.
Thanks : )
UPDATE: Okay so, I just opened up the header menu, and there it was, the second sticky menu. Why would it suddenly add itself? This tells me that the bug in the system also deleted the menu items mentioned in my original posts here.
@ Calin,
@Fikri Zaky is giving a method to fix this above, can i savely do this? If so, can you please show me where to add the text because i see the ‘/i>/a>’ tag two times. I know this will be gone after an update. When will this be permanently fixed on TagDiv side? Seems a pretty small issue. Thanks!
The time ago feature in everywhere all around the website would be a nice feature.
This has been requested so many times in the forum and looks like it is easy to update on your end even.
Please take a look at providing this feature in future via an update.
Thanks in advance!
Oh, and an update: the left site of the border isn’t correct either. It’s a bit rounded. It should be not rounded at all.
So indeed, your screenshot is perfect. But where did you see that? On an actual mobile device?
Because if I visit my site on my iPhone 12 it looks wonky.
The footer on LittleRiverPost.com won’t edit. I tried adding a new template in Cloud Templates as it’s not showing up. It won’t add. I just did the update.
Hi,
Those ” https://ibb.co/DQYsGh2 and https://ibb.co/cL20sgT” are from mobile theme plugin and the color can be adjusted from the theme panel > mobile theme > theme colors -> https://i.imgur.com/hbGWx99.png here is our guide for this https://forum.tagdiv.com/the-mobile-theme/
First, I want to make sure that I was able to inform you of all data about the mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Also if you use Cloudflare (CDN) please make sure that it is set like in our guide -> https://forum.tagdiv.com/cloudflare-cdn/
Hope this will help you!
Hi maaikewind, I can say that this can be an work around, but I think that it was easer if you used the mobile page https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ and this way the desktop and mobile pages and cloud templates had only the necessary elements.
Now about the box for the email address, that it looks like this https://i.imgur.com/JCWRpfq.png and this is normal, it is the responsive version for mobile, it is a little different then desktop version because was adapted to the small screens.
Thank you!
Hi there,
I’ve got:
WP version – 5.8.1 – was updated automatically.
Newspaper – Theme: 11.2
After WP update in the section Appearance – Widgets – I’ve got such errors:
———-
The “calendar” block was affected by errors and may not function properly. Check the developer tools for more details.
The “search” block was affected by errors and may not function properly. Check the developer tools for more details.
The “meta” block was affected by errors and may not function properly. Check the developer tools for more details.
The “nav_menu” block was affected by errors and may not function properly. Check the developer tools for more details.
———
Screenshots – https://prnt.sc/1rn52dm
Could you explain, what’s wrong?
Is it because of new WP version update?
Hi Bettina,
Thank you for the feedback. However, we have all the plugins installed and activated, our server conditions are all up-to-date, and our theme is also current to the latest update. However, here is the exact message we are receiving when we try to load in any of your demo content (ex. pages, sections, templates).
“Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”
Bettina, do you have any idea what this is trying to tell us or what we can do from here to begin loading in demo content? If you need site access then please let us know an email address and we’ll send it over to you. Between myself and my fellow developer, we have a combined 30+ years experience working with websites and servers so we’re just a little dumbfounded on how to proceed. In our opinion, loading up a new theme and loading in demo content should be an easy experience. However, we might be doing something wrong and we’re open to understanding what we can do better to get your theme to work.
Regards,
Charles
Hello!
Please make sure the theme and plugins are up to date(version 11.2). Delete and re-install the TagDiv Composer plugin.
Please check if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements, make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
We have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Of course, the images are not displaying because the access is denied from your google drive. A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
Hello!
Please check if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
First of all, please make sure you have a full backup done and then you can update the theme and the TagDiv plugins also(version 11.2).
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
Update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Hi all,
I see you can set the “Post type” in a block filter to “page” but I can’t get further than this (except by setting the post ID) in refining the filter. Is there something I’m missing?
Here’s the context:
On a site that is under development for a weekly print newspaper, each issue page contain blocks of article posts for each category, filtered by their issue tag, which is marvellous, leading to really fast updates and beautiful presentation of the latest weekly issue in print.
The problem is we have a Media page, in which we want to have a flex block which displays the latest issue pages of the weekly newspaper, as opposed to the latest posts.
The client can use the Post ID filter and put the page ID in, and update this each week.
But the client’s current bespoke website Media page uses code to fetch the latest issue automatically, so I am at a disadvantage, (the code will not operate on wordpress).
I realise that if each weekly newspaper issue was in its own category, I could use a category page rather than a normal page, but this is a wrong approach for various reasons. (For instance, the site will contain over 1000 issues, and categories are simply not intended to be used in that way. But also, the page for each issue is used to highlight and arrange the content in a way a category template cannot.)
I’m hoping you have experience of this issue.
They could create a summary post each week tagged with the issue number, and the Media page could filter by that, but this is duplication.
It would be great if the latest page got automatically shown, maybe according to its parent page ([newspaper name]) , if this can be set in the filter somehow.
Or I guess pages don’t work that way? Is there a work around? Am I approaching this wrong? Just hoping…
Hope you can help.
Thanks
Pete
Hello!
The problem comes from your website’s page speed, or some external factors like the internet speed, that’s why maybe the images are not loading so fast.
We recommend using the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure
Our developers are working a lot to improve the page speed in every update.
So, please make sure you use the latest update of the theme and plugins because it may help you for your page speed. First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you!
Hello Bettina!
Thank you for your answer. I have done the update (11.2) on the test system in the meantime. The behavior remains the same. On the instance with the problems still no change can be saved in the theme panel.
tagDiv Composer and tagDiv Standard Pack is installed, up to date and activated.
Cloud templates can be installed and created. Only the assignment (header) of the cloud templates is not saved permanently as well as header logos and so on.
Is there a log or something similar where you can see what happens when you save changes in the theme panel? Here is the problem with this one instance. I assume that in this one instance something is wrong in the database (Table options?). Is there any way to track this?
Thanks for the help!
Hi there,
I have a question. In the voice report demo there is an area with static link to the “current day” and “last day” and “last month” posts.
How I can implement a dynamic way to not to go manually update the link every day?
Thanks
Hello,
I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Unfortunately, there is a big difference between version v7.8 to version 11.2.
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
This will seem like a new theme, as major changes have been made, for example now all the demos are created with our page builder, tagDiv Composer and are used templates from tagDiv Cloud Library.
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
I have been through the process of diabling plugins to source the error in WP.
The error is “Idling in save and auto save with no result”, this happens within the WP-admin page when posting content.
I have increase memory and updated the Newsmag theme 5.1.
If I disable the TagDiv Composer the admin page saving content works, but the publish page appears with a critical error
When enabled the publish page appears fine but I can’t add content within Admin.
Yes, this is possible.
1. Go into the theme directory and copy 404.php to 410.php
2. edit 410.php (be careful not to break the code.)
– change ‘Ooops… Error 404’
– to ‘Ooops… Error 410’
This may be deleted when you update the theme, so it would be better to do this by using a child theme and then it will survive a theme update.
The TagDiv team could easily add this to the theme and everyone would have it.
Any update on this problem? I am having the exact same problem on ipad pro, thanks
Similar to the post with the topic “Widgets throwing errors and not displaying after Newsmag 5.1 update” I have lots of errors on the widgets page with the newsmag theme.
After installing the “classic widgets” plugin (which disables the widget block editor) everything works as before.
Do you know of any incompatibilities?
Hello,
I saw you have the theme version, v9.8 in the last theme update v11 and v11.1 new implementations related to the social counter for Facebook and Instagram were made.
So, to display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961
If you want to make the update, I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ .
Let me know the results!
Thank you!
I’m having trouble customizing the theme.
As soon as I save it after customizing it does not change
