Search Results for 'install'

Hello yemektarificomtr,

Please ensure that you are using the latest version of Visual Composer (4.11.2) and Newspaper (7.1.1). Also, please notice that this plugin come bundled with our theme and it is not necessary to buy another license in this regard. Please ignore this message and try to install only the plugins that come bundled with our theme, clear all caches and check the results.

Thank you for your understanding!

Hello josflachs,

The default behaviour for this type of feature should work like this -> http://demo.tagdiv.com/newspaper/block-1/ I have checked your website and I saw that you are suing an older version of our theme. Please try to update the theme to the latest version of it (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1) Please try to update theme only via FTP because this is the surest method in this regard. Also, to avoid the conflicting plugins which might appear in the theme, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme. For more information about theme updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello josflachs,

The most way in this regard is to make a full backup to your all data before updating. Then, you will have to delete your old theme and install the latest update version of the theme which comes from the Theme Forest. Please notice that we recommend the FTP method because this is the surest one in this regard. For more information about theme updating, please consult our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hello almona00,

Please ensure that you have enabled the Ajax Pos View Counter and also, try to clear all your caches, purge CDN is you are using the CDN system and test it again. Also, to avoid the conflicting plugins, please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme.

Thanks for your understanding!

Hello Epiq,

Please provide more details in this regard so I can further inspect your problem. Also, please provide your website URL. Please notice that the Contact Form is tested with the latest version of the theme and seems to work as properly. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello,
Instagram changed their code recently and we had to adapt the social counter for it. you will have to update your theme to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then you have to delete your social counter and install the new version from here: http://screencast.com/t/kIC04JGgbO6
Thank you!

Hello winteryish,

Please notice that you have updated the theme to the latest version of it (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1), via FTP because the surest method in this regard. Also, try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still here, please provide more details about your problem and what type of Visual Composer element not working.

Thaks for your understanding!

Hello news_lp_client,

Please ensure that you have fully updated your theme to the latest version of it only via FTP because this is the surest method in this case. Also, please ensure that you have updated all the required plugins to the latest version of them (Social Counter 4.1 and Visual Composer 4.11.2) So, if you have some additional customization through code, please make sure that these will not affect the theme logo and also, if you are using the Child Theme, please try to switch the to the main theme and check the results. Also, if you want to further use the child theme, please ensure that you are using the latest version of it which come bundled with our theme to rule out some conflicts.
Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If you need more assistance in this regard and if your problem is still there after these changes, please provide your website URL so I can inspect it closer.

Thanks.

Hello gOVO,

I have checked your website URL and I saw that your site is working fine now, as you can see here -> http://screencast.com/t/t449m4E1k If this problem will reappear, please notice that this type of error might come from your untested plugins which interact with the theme and cause these problems. To avoid this, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is your are using the CDN system and install only the plugins that come bundled with our theme and rule out this conflict.

Thaks for your understanding!

Hello,
Please try to create a fresh install of the theme by using this method: https://forum.tagdiv.com/install-via-ftp/
and then try to install the demo without other plugins installed. Disable all of theme except visual composer, clear cache and reset cdn files.
If you still have issues with the demos, please contact us via email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!

Hello Paulinho Degaspari,

Please ensure that you have updated your theme to the latest version of it (Newspaper 7.1.1, Visual Composer 4.11.2 and Social Counter 4.1) only through FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello vachos,

First of all, please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) and also, all the required plugins to the latest version of them (Visual Composer 4.11.2 and Social Counter 4.1). Then, if you want to display the mobile theme, you will have to install the mobile plugin from the premium plugins list, from here -> http://screencast.com/t/1c8WDcsSd To avoid any conflict, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please note that our theme (mobile theme) is fully tested and still working as properly. For more information about mobile theme, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thaks for your understanding!

Hello dreammy,

Please notice that the mobile theme is an optional version for our theme in mobile mode and it could be installed from the plugins area, like this -> http://screencast.com/t/1CSBAdUNsdd For more information about new mobile theme feature, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Before achieving better results, please try to clear all your cache, purge CDN file and check the results.

Thanks for your understanding!

Hello ETm,

Please notice that this is the theme behaviour with the mobile plugin installed. As you can see, by default, the mobile theme will display on the front page the Big Grid Mob 1 and the number of the thumbs which are presented it is three. So, if you want to change the mobile theme’s functionality, you will have to alter the code from the front-page.php core file, like this -> http://screencast.com/t/pidP1aalnMa1 Please notice that this is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!